WAYPOINT

EIN: 020222164 501(c)(3) Human Services

MANCHESTER, NH

Total Revenue
$23,732,652
Total Expenses
$22,942,733
Total Assets
$39,939,856
Net Assets
$34,650,801
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Financial Vulnerability Assessment (Tuckman-Chang)

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Financial Trends

Organization Details

Formation Year
1914
Legal Domicile
NH
Principal Officer
BORJA ALVAREZ DE TOLEDO
Phone
6036681920
Tax Period
2024-01-01 to 2024-12-31

WAYPOINT, founded in 1914, is a mid-sized nonprofit in the Human Services sector that reported $23.7M in total revenue in fiscal year 2024. Revenue decreased 15% compared to the prior year. Expenses of $22.9M left a modest 3% surplus.

Mission

WAYPOINT IS A NONPROFIT ORGANIZATION, FOUNDED IN 1850, WITH A MISSION TO EMPOWER PEOPLE OF ALL AGES THROUGH AN ARRAY OF HUMAN SERVICES AND ADVOCACY. WAYPOINT ADHERES TO THE HIGHEST STANDARDS OF PRACTICE AND IS THE ONLY ORGANIZATION IN NEW HAMPSHIRE TO BE ACCREDITED BY THE COUNCIL ON ACCREDITATION.WAYPOINT HAS HISTORICALLY BEEN THE FIRST SERVICE PROVIDER TO RESPOND TO THE STATE'S MOST PRESSING NEEDS RESPONDING TO CHILD LABOR OF THE 1900S, CHILD ABUSE IN THE 1940S, THE SPIKE IN YOUTH HOMELESSNESS IN THE 1960S, HUMAN TRAFFICKING IN THE 2010S, AND CONTINUES THAT TREND TODAY. EACH YEAR WE SERVE AN AVERAGE OF 7,500 INDIVIDUALS, CHILDREN, AND FAMILIES ACROSS NEW HAMPSHIRE. NEARLY 90% OF OUR CLIENTS LIVE IN POVERTY OR WITH VERY LOW INCOMES.THESE SERVICES SPAN THE LIFE CYCLE FROM PRENATAL TO SENIORS, AND FALL UNDER FOUR CORE CARE AREAS: EARLY CHILDHOOD AND FAMILY SUPPORT, FAMILY PRESERVATION AND STRENGTHENING, HOMELESS YOUTH AND YOUNG ADULTS, AND HOMECARE.

Program Service Accomplishments

Program 1
Expenses: $6,394,144 Revenue: $2,059,873

EARLY CHILDHOOD AND FAMILY SUPPORT - EDUCATION AND SUPPORT TO IMPROVE PARENTING, STRENGTHEN FAMILIES, PREVENT CHILD ABUSE, AND NEGLECT, AND ENSURE THE HEALTHY DEVELOPMENT OF CHILDREN ARE PROVIDED IN...

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EARLY CHILDHOOD AND FAMILY SUPPORT - EDUCATION AND SUPPORT TO IMPROVE PARENTING, STRENGTHEN FAMILIES, PREVENT CHILD ABUSE, AND NEGLECT, AND ENSURE THE HEALTHY DEVELOPMENT OF CHILDREN ARE PROVIDED IN HOMES AND THROUGH FAMILY RESOURCE CENTERS THROUGHOUT NH. THIS INCLUDES HOME VISITING SERVICES THAT SUPPORT FAMILIES AND SUPPORT AND THERAPY FOR INFANTS AND TODDLERS WITH, OR AT-RISK OF, DEVELOPMENTAL DISABILITIES AND DELAYS. WAYPOINT ALSO OPERATES A CHILDCARE CENTER (THE CHILDREN'S PLACE AND PARENT EDUCATION CENTER) PROVIDING A UNIQUE COMBINATION OF EDUCATIONAL AND FAMILY SUPPORT. YOUNG CHILDREN STARTING LIFE AT A DISADVANTAGE RECEIVE CRITICAL SERVICES TO ENSURE A GOOD BEGINNING AND TO OPTIMIZE THEIR CHANCES FOR LIFELONG SUCCESS.

Program 2
Expenses: $6,028,764 Revenue: $6,642,847

FAMILY PRESERVATION AND STRENGTHENING - INTENSIVE HOME-BASED PROGRAMS IN PARTNERSHIP WITH THE DIVISION OF CHILDREN, YOUTH, AND FAMILIES TO RESTORE POSITIVE FAMILY FUNCTIONING FOR YOUTH AND FAMILIES...

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FAMILY PRESERVATION AND STRENGTHENING - INTENSIVE HOME-BASED PROGRAMS IN PARTNERSHIP WITH THE DIVISION OF CHILDREN, YOUTH, AND FAMILIES TO RESTORE POSITIVE FAMILY FUNCTIONING FOR YOUTH AND FAMILIES INVOLVED WITH THE CHILD WELFARE AND JUVENILE JUSTICE SYSTEMS AS WELL AS VOLUNTARY SERVICES FOR FAMILIES THAT ARE AT RISK TO STABILIZE FAMILIES. PROGRAMS ARE DELIVERED IN THE HOME, SCHOOLS, OR COMMUNITY, AND INCLUDE MENTAL HEALTH COUNSELING AND SUBSTANCE ABUSE TREATMENT, AS WELL AS A COMPLEX SYSTEM OF FAMILY STABILIZATION AND PRESERVATION PROGRAMS. WAYPOINT EMPOWERS FAMILIES WITH THE SKILLS AND RESOURCES THEY NEED TO PROVIDE FOR THEIR CHILDREN AND BECOME SELFSUFFICIENT.

Program 3
Expenses: $4,019,176 Revenue: $0

HOMELESS YOUTH AND YOUNG ADULTS - A CONTINUUM OF CARE DESIGNED TO SUPPORT YOUTH AND YOUNG ADULTS (12-25) IN EXITING HOMELESSNESS AND FINDING LONG-TERM INDEPENDENCE AND STABILITY. SERVICES FEATURE...

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HOMELESS YOUTH AND YOUNG ADULTS - A CONTINUUM OF CARE DESIGNED TO SUPPORT YOUTH AND YOUNG ADULTS (12-25) IN EXITING HOMELESSNESS AND FINDING LONG-TERM INDEPENDENCE AND STABILITY. SERVICES FEATURE STREET-BASED OUTREACH, BASIC NEEDS FULFILLMENT AT DROPIN CENTERS, CRISIS INTERVENTION, EDUCATIONAL AND VOCATIONAL ADVOCACY, HOUSING, AND CASE MANAGEMENT. WAYPOINT OPERATES THE ONLY LOW-BARRIER EMERGENCY SHELTER SPECIFICALLY FOR ADULTS AGED 1824 WHO ARE EXPERIENCING OR ARE ATRISK OF HOMELESSNESS.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

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Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $12,631,896
Program Service Revenue $9,302,115
Investment Income $1,688,771
Other Revenue $109,870
TOTAL REVENUE $23,732,652

Expense Breakdown

Grants Paid $1,479,010
Salaries & Benefits $16,893,145
Fundraising Expenses $474,810
Program Expenses $18,268,983
Other Expenses $4,570,578
TOTAL EXPENSES $22,942,733

Year-over-Year Comparison

2024 2023 Change
Revenue $23,732,652 $27,979,071 -0.2%
Expenses $22,942,733 $21,330,016 +0.1%
Net Income $789,919 $6,649,055 -0.9%
Key Indicators
Grants to Organizations Grants to Individuals Lobbying Political Activity Foreign Activities Donor Advised Fund Schedule B Required
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Governance

Voting Members
14
Independent Members
14
Employees
410
Volunteers
39

Governance Policies

Conflict of Interest Policy
Whistleblower Policy
Document Retention Policy

Special Practices & Reported Activities

Operated a School
Operated a Hospital
Provided First Class Travel
Reported Conflict of Interest
Reported Asset Diversion
Excess Benefit Transaction
Made Political Expenditures
Engaged in Lobbying
Operated Donor Advised Fund
Maintained Art Collections
Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers
6
$454,183
Total Directors
14
$0
Key Employees
0
$0
Highest Compensated
3
reported
Name Title Hours/Week Role Reportable Comp Other Comp Total
MARK ROUVALIS CHAIR 2.00
Officer Director
$0 $0 $0
JENNIFER STEBBINS VICE CHAIR 2.00
Officer Director
$0 $0 $0
MELISSA BIRON TREASURER 2.00
Officer Director
$0 $0 $0
JANE GILE SECRETARY 2.00
Officer Director
$0 $0 $0
WILLIAM CONRAD TRUSTEE 2.00
Director
$0 $0 $0
MARILYN MAHONEY TRUSTEE 2.00
Director
$0 $0 $0
HOLLY MINTZ TRUSTEE 2.00
Director
$0 $0 $0
ZACH PALMER TRUSTEE 2.00
Director
$0 $0 $0
MARK LUBELCYZK TRUSTEE 2.00
Director
$0 $0 $0
ROB DAPICE TRUSTEE 2.00
Director
$0 $0 $0
HELEN CROWE TRUSTEE 2.00
Director
$0 $0 $0
EMILY HAMMOND TRUSTEE 2.00
Director
$0 $0 $0
JENNIFER CASSIN TRUSTEE 2.00
Director
$0 $0 $0
JANET ACKERMAN TRUSTEE 2.00
Director
$0 $0 $0
BORJA ALVAREZ DE TOLEDO CHIEF EXECUTIVE OFFICER 40.00
Officer
$220,693 $43,245 $263,938
COLLEEN IVES CHIEF OPERATING OFFICER 40.00
Officer
$147,085 $43,160 $190,245
JEANINE WALL CHIEF PEOPLE OFFICER 40.00
Highest
$121,473 $5,155 $126,628
DENISE BENNETT FINANCE DIRECTOR 40.00
Highest
$113,301 $5,000 $118,301
CARYN LEMAY PROGRAM DIRECTOR 40.00
Highest
$109,323 $4,711 $114,034
Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year Revenue Expenses Assets Net Income
2024 $23,732,652 $22,942,733 $39,939,856 $789,919
2023 $27,979,071 $21,330,016 $38,199,726 $6,649,055
2022 $20,107,444 $18,789,842 $30,002,876 $1,317,602
2021 $19,134,809 $16,707,830 $32,573,224 $2,426,979
2020 $16,202,512 $15,547,858 $30,921,376 $654,654
2019 $13,631,513 $13,939,296 $25,607,810 $-307,783
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