CONSUMER SATISFACTION SERVICES INC (EIN 020578157) - Form 990 Financial Analysis & Trantor Score

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

2002

Legal Domicile

Principal Officer

JESSICA PAUL

Phone

7176511070

Tax Period

2024-07-01 to 2025-06-30

CONSUMER SATISFACTION SERVICES INC, founded in 2002, is a small nonprofit in the Mental Health sector that reported $729K in total revenue in fiscal year 2024.

Mission

TO CONTRIBUTE TO THE DEVELOPMENT OF AN EFFECTIVE AND COOPERATIVE BEHAVIORAL HEALTH SYSTEM

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $36,875

Program Service Revenue $687,990

Investment Income $520

Other Revenue $3,241

TOTAL REVENUE $728,626

Expense Breakdown

Grants Paid $0

Salaries & Benefits $533,145

Fundraising Expenses $406

Program Expenses $668,935

Other Expenses $210,419

TOTAL EXPENSES $743,564

Year-over-Year Comparison

	2024	2023	Change
Revenue	$728,626	$724,323	+0.0%
Expenses	$743,564	$707,930	+0.1%
Net Income	$-14,938	$16,393	-1.9%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✗ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

Volunteers

N/A

Governance Policies

✗ Conflict of Interest Policy

✗ Whistleblower Policy

✗ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$125,517

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
JESSICA PAUL	EXECUTIVE DI	40.00	Officer	$125,517	$0	$125,517
DEBORAH ALLEN	SECRETARY	0.15	Officer	$0	$0	$0
LISA ARIFER-POLCHA	MEMBER	0.15	Officer	$0	$0	$0
STEVE BARNDT	VICE CHAIRMA	0.15	Officer	$0	$0	$0
JEFF KLARE	MEMBER	0.15	Officer	$0	$0	$0
CHRISTOPHER KROFT	TREASURER	0.15	Officer	$0	$0	$0
MARTHA MERCURIO	MEMBER	0.15	Officer	$0	$0	$0
TRACI SCHAEFFER	CHAIRMAN	0.15	Officer	$0	$0	$0

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2025	$728,626	$743,564	$443,040	$-14,938
2024	$727,186	$710,795	$202,116	$16,391
2023	$622,453	$606,864	$228,961	$15,589
2022	$570,851	$588,640	$156,482	$-17,789
2021	$510,471	$500,497	$177,667	$9,974
2020	$516,692	$514,488	$169,640	$2,204
2019	$527,144	$466,707	$165,260	$60,437
2018	$431,495	$427,953	$95,905	$3,542

CONSUMER SATISFACTION SERVICES INC