CLINICAL & SUPPORT OPTIONS INC

🔒

Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

Sign in with your work email to view Tuckman-Chang indicators

Financial Trends

Organization Details

Formation Year

1955

Legal Domicile

Principal Officer

KARIN JEFFERS

Phone

4137731314

Tax Period

2024-07-01 to 2025-06-30

CLINICAL & SUPPORT OPTIONS INC, founded in 1955, is a mid-sized nonprofit that reported $75.5M in total revenue in fiscal year 2024. Revenue grew 13% year-over-year, indicating healthy expansion. Expenses of $67.7M left a modest 10% surplus.

Mission

CLINICAL & SUPPORT OPTIONS, INC. (CSO) IS A COMMUNITY AGENCY IN MASSACHUSETTS, PROVIDING A FULL RANGE OF COMPREHENSIVE MENTAL HEALTH, CRISIS STABILIZATION, PSYCHIATRIC AND COUNSELING SERVICES TO ADULTS, CHILDREN, FAMILIES, COUPLES AND SENIORS THROUGHOUT THE FOUR COUNTIES OF WESTERN MASSACHUSETTS. THIS CONTINUUM OF CARE IS AVAILABLE AT PACILITIES IN GREENFIELD, ORANGE, ATHOL, NORTHAMPTON, AMHERST, PITTSFIELD AND SPRINGFIELD.CSO IS A FULL SERVICE BEHAVIORAL HEALTH AGENCY, WHICH COMMITS INTERNALLY TO EXCELLENCE IN OUR SERVICES WHILE WE COLLABORATE EXTERNALLY WITH COMMUNITY PARTNERS TO ESTABLISH AND PARTICIPATE IN A COMPREHENSIVE SYSTEM OF ASSISTANCE AND RESOURCES FOR THE RESIDENTS OF OUR COMMUNITIES.

Program Service Accomplishments

Program 1

Expenses: $18,689,598 Revenue: $21,562,185

OUTPATIENT MENTAL HEALTH SERVICES - OUTPATIENT SERVICES PROVIDES A WIDE RANGE OF COUNSELING OPTIONS FOR ADULTS AND CHILDREN AND THEIR FAMILIES. TOTALS FOR THE YEAR: 6,167 PEOPLE SERVED, 243,525...

OUTPATIENT MENTAL HEALTH SERVICES - OUTPATIENT SERVICES PROVIDES A WIDE RANGE OF COUNSELING OPTIONS FOR ADULTS AND CHILDREN AND THEIR FAMILIES. TOTALS FOR THE YEAR: 6,167 PEOPLE SERVED, 243,525 VISITS.

Program 2

Expenses: $3,916,113 Revenue: $5,968,008

FAMILY SUPPORT SERVICES - SERVICES PROVIDED ARE BASED ON AN ATMOSPHERE OF SAFETY AND PREDICTABILITY TO HELP CONSUMERS LIVE INDEPENDENTLY IN THE COMMUNITY. TOTALS FOR THE YEAR: 995 PEOPLE SERVED...

FAMILY SUPPORT SERVICES - SERVICES PROVIDED ARE BASED ON AN ATMOSPHERE OF SAFETY AND PREDICTABILITY TO HELP CONSUMERS LIVE INDEPENDENTLY IN THE COMMUNITY. TOTALS FOR THE YEAR: 995 PEOPLE SERVED, 61,159 VISITS.

Program 3

Expenses: $14,308,993 Revenue: $6,493,589

CRISIS AND RESPITE SERVICES - THE CRISIS TEAM PROVIDES IMMEDIATE AND RESPECTFUL SUPPORT THROUGH OUR TELEPHONE HOTLINE AND FACE-TO-FACE EVALUATIONS AND SHORT TERM COMMUNITY CRISIS STABILIZATION...

CRISIS AND RESPITE SERVICES - THE CRISIS TEAM PROVIDES IMMEDIATE AND RESPECTFUL SUPPORT THROUGH OUR TELEPHONE HOTLINE AND FACE-TO-FACE EVALUATIONS AND SHORT TERM COMMUNITY CRISIS STABILIZATION SERVICES. TOTALS FOR THE YEAR: 5,167 PEOPLE SERVED, 9,275 BED DAYS AND 9,284 CRISIS EVALUATIONS.

🔒

Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

Sign in to view Trantor Score and financial metrics

Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $31,157,973

Program Service Revenue $41,877,130

Investment Income $1,301,203

Other Revenue $1,199,066

TOTAL REVENUE $75,535,372

Expense Breakdown

Grants Paid $0

Salaries & Benefits $49,401,966

Fundraising Expenses $192,791

Program Expenses $60,867,262

Other Expenses $18,295,132

TOTAL EXPENSES $67,697,098

Year-over-Year Comparison

	2024	2023	Change
Revenue	$75,535,372	$67,033,793	+0.1%
Expenses	$67,697,098	$57,881,730	+0.2%
Net Income	$7,838,274	$9,152,063	-0.1%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✓ Schedule B Required

🔒

Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

Sign in to view all financial metrics

Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

985

Volunteers

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$396,732

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
KEITH OBERT	CHAIR	1.00	Officer Director	$0	$0	$0
DANIEL POULIOT	VICE CHAIR	1.00	Officer Director	$0	$0	$0
MATHEW GEFFIN	TREASURER	1.00	Officer Director	$0	$0	$0
AMELIA HOLSTROM	CLERK	1.00	Officer Director	$0	$0	$0
NICK MOYNIHAN	DIRECTOR	1.00	Director	$0	$0	$0
YAW GYEBI JR	DIRECTOR	1.00	Director	$0	$0	$0
ANDERSON GOMES	DIRECTOR	1.00	Director	$0	$0	$0
JESS MILLER	DIRECTOR	1.00	Director	$0	$0	$0
KARIN JEFFERS	PRESIDENT & CEO	40.00	Officer	$359,297	$37,435	$396,732
ADAM LOU	MEDICAL DIRECTOR	40.00	Highest	$326,650	$36,844	$363,494
SERGIO KORNDORFER	ASSOC. MEDICAL DIRECTOR	40.00	Highest	$317,422	$36,720	$354,142
FABIOLA CANCINO-TICONA	PRESCRIBER	40.00	Highest	$261,044	$33,136	$294,180
KAREN POISSON	SR. VP OF PROGRAMS	40.00	Highest	$203,125	$31,544	$234,669
MELODY FRANCE	SR. VP OF HR	40.00	Highest	$202,709	$30,809	$233,518
FRANK MERTES	FORMER CFO	32.00		$201,304	$10,504	$211,808

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2025	$75,535,372	$67,697,098	$73,494,284	$7,838,274
2024	$67,033,793	$57,881,730	$70,369,078	$9,152,063
2023	$65,505,410	$52,509,359	$57,498,974	$12,996,051
2022	$46,141,493	$41,649,744	$31,205,983	$4,491,749
2021	$46,919,609	$42,615,272	$27,764,214	$4,304,337
2020	$46,285,192	$41,612,682	$23,808,432	$4,672,510
2019	$37,852,882	$36,617,821	$18,698,923	$1,235,061