GREATER SPRINGFIELD SENIOR SERVICE… - Form 990 Financial Data

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1972

Legal Domicile

Principal Officer

JULIE QUINK

Phone

4137818800

Tax Period

2023-07-01 to 2024-06-30

GREATER SPRINGFIELD SENIOR SERVICES INC, founded in 1972, is a mid-sized nonprofit that reported $44.8M in total revenue in fiscal year 2023. Revenue grew 15% year-over-year, indicating healthy expansion. Expenses of $41.4M left a modest 8% surplus.

Mission

GREATER SPRINGFIELD SENIOR SERVICES, INC., FOUNDED IN 1972, IS A PRIVATE, NONPROFIT ORGANIZATION DEDICATED TO MAINTAINING QUALITY OF LIFE FOR OLDER ADULTS, CAREGIVERS, AND PERSONS WITH DISABILITIES. THIS MISSION IS ACHIEVED THROUGH THE PROVISION OF PROGRAMS AND SERVICES WHICH FOSTER INDEPENDENCE, DIGNITY, SAFETY AND PEACE OF MIND.

Program Service Accomplishments

Program 1

Expenses: $8,765,335 Revenue: $565,438

STATE HOME CARE PROGRAM (SERVED 2,106 CLIENTS):PURPOSE IS TO ASSIST ELDERS IN THE COMMONWEALTH OF MASSACHUSETTS TO SECURE AND MAINTAIN MAXIMUM INDEPENDENCE IN THEIR HOME ENVIRONMENT. CASE MANAGERS...

STATE HOME CARE PROGRAM (SERVED 2,106 CLIENTS):PURPOSE IS TO ASSIST ELDERS IN THE COMMONWEALTH OF MASSACHUSETTS TO SECURE AND MAINTAIN MAXIMUM INDEPENDENCE IN THEIR HOME ENVIRONMENT. CASE MANAGERS COMPLETE AN ASSESSMENT TO DETERMINE CLINICAL AND FINANCIAL ELIGIBILITY, DEVELOP A SERVICE PLAN, ARRANGE FOR SERVICES FROM ONE OF THE MANY PROVIDERS WITH WHICH THE ORGANIZATION CONTRACTS, AND MONITOR SERVICES ON A SCHEDULED AND AS-NEEDED BASIS. SERVICES GENERALLY INCLUDE, BUT ARE NOT LIMITED TO, ONE OR MORE OF THE FOLLOWING: ADULT DAY HEALTH, HOME HEALTH AIDE, HOMEMAKER, PERSONAL CARE, HOME-DELIVERED MEALS, PERSONAL EMERGENCY RESPONSE SYSTEM, AND TRANSPORTATION. ELIGIBILITY FOR THIS PROGRAM REQUIRES A NEED FOR ASSISTANCE FOR A REGULATED NUMBER OF ACTIVITIES OR INSTRUMENTAL ACTIVITIES OF DAILY LIVING AS WELL AS AN INCOME AT OR BELOW SPECIFIED GUIDELINES. ELDERS ABOVE THE GUIDELINES MAY ELECT TO PAY FOR THE SERVICES AT FULL VALUE.

Program 2

Expenses: $6,527,954 Revenue: $7,270,257

ADULT FAMILY CARE PROGRAM (SERVED 298 CLIENTS):THIS PROGRAM PROVIDES CARE AND SUPPORT IN A HOME ENVIRONMENT FOR INDIVIDUALS 16 YEARS OF AGE AND OLDER WHO, BECAUSE OF MEDICAL, PHYSICAL, COGNITIVE OR PSYCHIATRIC PROBLEMS, CANNOT SAFELY LIVE ALONE. THE PROGRAM MATCHES THE PARTICIPANT WITH A FAMILY THAT MEETS HIS OR HER MEDICAL NEEDS AND PERSONAL INTEREST. ELIGIBILITY FOR THIS PROGRAM REQUIRES THAT THE INDIVIDUAL MEET CLINICAL ELIGIBILITY GUIDELINES AND BE RECEIVING MASSHEALTH.

Program 3

Expenses: $4,357,066

COMMUNITY CHOICES PROGRAM (SERVED 144 CLIENTS):PURPOSE IS TO ASSIST ELDERS IN THE COMMONWEALTH OF MASSACHUSETTS TO SECURE AND MAINTAIN MAXIMUM INDEPENDENCE IN THEIR HOME ENVIRONMENT. CASE MANAGERS...

COMMUNITY CHOICES PROGRAM (SERVED 144 CLIENTS):PURPOSE IS TO ASSIST ELDERS IN THE COMMONWEALTH OF MASSACHUSETTS TO SECURE AND MAINTAIN MAXIMUM INDEPENDENCE IN THEIR HOME ENVIRONMENT. CASE MANAGERS COMPLETE AN ASSESSMENT TO DETERMINE CLINICAL AND FINANCIAL ELIGIBILITY, DEVELOP A SERVICE PLAN, ARRANGE FOR SERVICES FROM ONE OF THE MANY PROVIDERS WITH WHICH THE ORGANIZATION CONTRACTS, AND MONITOR SERVICES ON A SCHEDULED AND AS-NEEDED BASIS. SERVICES GENERALLY INCLUDE, BUT ARE NOT LIMITED TO, ONE OR MORE OF THE FOLLOWING: ADULT DAY HEALTH, HOME HEALTH AIDE, HOMEMAKER, PERSONAL CARE, HOME-DELIVERED MEALS, AND TRANSPORTATION. ELIGIBILITY FOR THIS PROGRAM REQUIRES THAT THE ELDER BE CLINICALLY ELIGIBLE FOR NURSING HOME PLACEMENT AND BE RECEIVING MASSHEALTH.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2023)

Revenue Breakdown

Contributions & Grants $25,548,189

Program Service Revenue $18,816,231

Investment Income $445,685

Other Revenue $0

TOTAL REVENUE $44,810,105

Expense Breakdown

Grants Paid $0

Salaries & Benefits $17,474,815

Fundraising Expenses $0

Program Expenses $38,864,768

Other Expenses $23,943,808

TOTAL EXPENSES $41,418,623

Year-over-Year Comparison

	2023	2022	Change
Revenue	$44,810,105	$38,883,229	+0.2%
Expenses	$41,418,623	$36,888,538	+0.1%
Net Income	$3,391,482	$1,994,691	+0.7%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✓ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

311

Volunteers

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$372,028

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
JULIE QUINK	PRESIDENT	0.50	Officer Director	$0	$0	$0
LINDA ALSTON	VICE PRESIDENT	0.50	Officer Director	$0	$0	$0
LYNN FIELD	TREASURER	0.50	Officer Director	$0	$0	$0
JESSICA LANGLOIS	SECRETARY (BEGINNING 8/2023)	0.50	Officer Director	$0	$0	$0
TAMMY COLBY	DIRECTOR	0.50	Director	$0	$0	$0
SABRINA FELICIANO	DIRECTOR	0.50	Director	$0	$0	$0
JOSE RODRIGUEZ	DIRECTOR	0.50	Director	$0	$0	$0
JOHN DROST	DIRECTOR	0.50	Director	$0	$0	$0
ROBIN COURNOYER	DIRECTOR	0.50	Director	$0	$0	$0
CAROLYN WARE	DIRECTOR	0.50	Director	$0	$0	$0
CHERYL DELVISCIO	DIRECTOR	0.50	Director	$0	$0	$0
CAROL LEWIS CAULTON	DIRECTOR	0.50	Director	$0	$0	$0
TRACEY MESSINA	DIRECTOR	0.50	Director	$0	$0	$0
GLORIA WILSON	DIRECTOR	0.50	Director	$0	$0	$0
MAUREEN HOLLAND	DIRECTOR	0.50	Director	$0	$0	$0
DONNA COYLE	DIRECTOR	0.50	Director	$0	$0	$0
JENNIFER MARCUS	DIRECTOR	0.50	Director	$0	$0	$0
KEITH PURCELL	DIRECTOR	0.50	Director	$0	$0	$0
SHARON CONNOR	SECRETARY (THROUGH 8/2023)	0.50	Officer Director	$0	$0	$0
DEBRA ASKWITH	DIRECTOR (THROUGH 12/2023)	0.50	Director	$0	$0	$0
ANN FANCY	DIRECTOR (THROUGH 9/2023)	0.50	Director	$0	$0	$0
OLGA ELLIS	DIRECTOR (THROUGH 8/2023)	0.50	Director	$0	$0	$0
DAVID FEDOR	DIRECTOR (THROUGH 12/2023)	0.50	Director	$0	$0	$0
ALAN WARD	DIRECTOR (THROUGH 4/2024)	0.50	Director	$0	$0	$0
JILL KEOUGH	EXECUTIVE DIRECTOR	35.00	Officer	$177,041	$24,096	$201,137
PATRICIA S YOUNG	ADMIN & FINANCE DIRECTOR	35.00	Officer	$153,620	$17,271	$170,891
MAGALY RAMOS	MANAGED CARE & MASSHEALTH	35.00	Highest	$109,404	$18,867	$128,271
ANNA RANDALL	COMMUNITY SERVICES DIRECTOR	35.00	Highest	$100,507	$14,102	$114,609

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2025	No data	No data	No data	No data
2024	$44,810,105	$41,418,623	$30,629,073	$3,391,482
2023	$38,883,229	$36,888,538	$27,262,407	$1,994,691
2022	$36,731,351	$34,919,823	$23,398,762	$1,811,528
2021	$33,749,084	$32,081,120	$21,180,734	$1,667,964
2020	$33,050,216	$31,754,385	$19,088,469	$1,295,831
2019	$30,935,282	$29,327,768	$17,442,514	$1,607,514

GREATER SPRINGFIELD SENIOR SERVICES INC