CROSSROADS RHODE ISLAND

EIN: 050259094 501(c)(3) Human Services

PROVIDENCE, RI

Total Revenue
$24,173,480
Total Expenses
$20,178,711
Total Assets
$61,030,076
Net Assets
$37,666,440
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Financial Trends

Organization Details

Formation Year
1929
Legal Domicile
RI
Principal Officer
MICHELLE WILCOX
Phone
4015212255
Tax Period
2024-01-01 to 2024-12-31

CROSSROADS RHODE ISLAND, founded in 1929, is a mid-sized nonprofit in the Human Services sector that reported $24.2M in total revenue in fiscal year 2024. Revenue fell 21% from the prior year — a significant decline worth monitoring. The organization ran a surplus of $4.0M, a strong 17% operating margin.

Mission

THE CORE MISSION OF THE ORGANIZATION IS TO ASSIST HOMELESS OR AT-RISK INDIVIDUALS AND FAMILIES SECURE STABLE HOMES. THIS IS ACCOMPLISHED BY PROVIDING A RANGE OF SERVICES INCLUDING HOUSING, BASIC NEEDS, SHELTER, CASE MANAGEMENT, REFERRALS, EDUCATION AND EMPLOYMENT SERVICES.

Program Service Accomplishments

Program 1
Expenses: $8,045,878 Revenue: $215,854

SHELTER AND ASSESSMENT - HOUSING PROBLEM SOLVING IS A RELATIVELY NEW, EFFECTIVE AND LOW-COST INTERVENTION THAT CAN HELP PREVENT SOME AT-RISK PEOPLE FROM BECOMING HOMELESSAND HELPS OTHERS GET OUT OF...

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SHELTER AND ASSESSMENT - HOUSING PROBLEM SOLVING IS A RELATIVELY NEW, EFFECTIVE AND LOW-COST INTERVENTION THAT CAN HELP PREVENT SOME AT-RISK PEOPLE FROM BECOMING HOMELESSAND HELPS OTHERS GET OUT OF SHELTER AND INTO HOUSING QUICKLY AND COST EFFECTIVELY. HOUSING PROBLEM SOLVING COMBINES CREATIVE, SOLUTIONS-ORIENTED BRAINSTORMING WITH A SMALL AMOUNT OF CASH ASSISTANCE THAT HELPS PEOPLE EXPLORE THEIR HOUSING OPTIONS. SOLUTIONS VARY FROM CLIENT TO CLIENT BUT INCLUDE THINGS LIKE SECURITY DEPOSITS AND UTILITY ARREARS. IN 2024, CROSSROADS DISTRIBUTED MORE THAN $900,000, PROVIDING AN AVERAGE OF $2,256 IN CASH ASSISTANCE PER HOUSEHOLD. AS A RESULT, WE HELPED MORE THAN 2,200 AT-RISK INDIVIDUALS AND FAMILIES EITHER PREVENT OR QUICKLY END THEIR HOMELESSNESS. WHEN HOMELESSNESS CAN'T BE PREVENTED OR QUICKLY ENDED, TEMPORARY EMERGENCY SHELTER IS SOMETIMES NEEDED AS A SHORT-TERM SOLUTION. IN 2024, CROSSROADS OPERATED FIVE SHELTERS WITH MORE THAN 200 BEDS, INCLUDING HARRINGTON HALL, THE LARGEST MEN'S SHELTER IN THE STATE, A WOMEN'S SHELTER, FAMILY SHELTER, DOMESTIC VIOLENCE SHELTER AND HARTFORD AVENUE, THE STATE'S ONLY COUPLES SHELTER. WITH HOMELESSNESS AT A RECORD HIGH, CROSSROADS PROVIDED NEARLY 1,600 PEOPLE WITH A SAFE PLACE TO STAY, INCLUDING 132 CHILDREN AND 100 SENIORS OVER THE AGE OF 65. OF THOSE, 80 ADULTS AND 77 CHILDREN WERE DOMESTIC VIOLENCE SURVIVORS.

Program 2
Expenses: $7,476,057 Revenue: $1,275,408

HOUSING PROGRAMS - TO ENSURE OUR ABILITY TO HELP OUR CLIENTS SECURE SAFE, STABLE, AND AFFORDABLE HOUSING, CROSSROADS OWNS AND MANAGES MORE THAN 375 PERMANENT SUPPORTIVE APARTMENTS STATEWIDE AND...

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HOUSING PROGRAMS - TO ENSURE OUR ABILITY TO HELP OUR CLIENTS SECURE SAFE, STABLE, AND AFFORDABLE HOUSING, CROSSROADS OWNS AND MANAGES MORE THAN 375 PERMANENT SUPPORTIVE APARTMENTS STATEWIDE AND MAINTAINS STRONG WORKING RELATIONSHIPS WITH HUNDREDS OF LOCAL LANDLORDS. AS A RESULT, WE WERE ABLE TO HELP MORE THAN 2,500 PEOPLE, INCLUDING 61 DOMESTIC VIOLENCE SURVIVORS, END THEIR HOMELESSNESS LAST YEAR. OF THOSE, 340 HOUSEHOLDS RECEIVED UP TO 24 MONTHS OF RENTAL ASSISTANCE AND CASE MANAGEMENT SUPPORT THROUGH OUR RAPID REHOUSING PROGRAM, WHICH ALLOWED THEM TO MOVE INTO MARKET-RATE APARTMENTS STATEWIDE. ANOTHER 732 HOUSEHOLDS MOVED INTO PERMANENT SUPPORTIVE HOUSING, PRIMARILY INTO PROPERTIES THAT CROSSROADS OWNS. THESE APARTMENTS ARE DEEPLY SUBSIDIZED, ALLOWING FOR EXTREMELY LOW OR NO-INCOME RESIDENTS TO LIVE SAFELY WITH THE HOUSING-BASED SERVICES AND SUPPORT THEY NEEDFOR AS LONG AS THEY NEED.TO HELP ADDRESS RHODE ISLAND'S CRITICAL SHORTAGE OF AFFORDABLE HOUSING, CONSTRUCTION OF THE SUMMER STREET APARTMENTS IS ALSO WELL UNDERWAY. WHEN COMPLETE IN THE FALL OF 2025, MORE THAN 176 FORMERLY HOMELESS ADULTS WILL HAVE A BEAUTIFUL AND AFFORDABLE PLACE TO CALL HOME, MAKING SUMMER STREET THE LARGEST PERMANENT SUPPORTIVE HOUSING PROGRAM IN NEW ENGLAND.

Program 3
Expenses: $1,089,659

EDUCATION AND EMPLOYMENT ASSISTANCE -IN ADDITION TO SHELTER AND HOUSING, CROSSROADS ALSO OFFERS A RANGE OF EDUCATION AND EMPLOYMENT PROGRAMS DESIGNED TO GIVE PEOPLE THE SKILLS THEY NEED TO INCREASE...

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EDUCATION AND EMPLOYMENT ASSISTANCE -IN ADDITION TO SHELTER AND HOUSING, CROSSROADS ALSO OFFERS A RANGE OF EDUCATION AND EMPLOYMENT PROGRAMS DESIGNED TO GIVE PEOPLE THE SKILLS THEY NEED TO INCREASE THEIR EARNED INCOME AND MAINTAIN THEIR HOUSING. IN 2024, 204 PEOPLE PARTICIPATED IN ONE OR MORE PROGRAMS DESIGNED TO HELP THEM INCREASE THEIR READING AND MATH SKILLS, WORK TOWARDS GETTING THEIR HIGH SCHOOL EQUIVALENCY, IMPROVE THEIR FINANCIAL LITERACY, TRAIN FOR A NEW CAREER OR LOOK FOR A JOB. OF THOSE, 67 CLIENTS FOUND NEW EMPLOYMENT. WE ARE PARTICULARLY PROUD OF OUR CERTIFIED NURSE ASSISTANT (CNA) PROGRAM, WHICH HAS GRADUATED NEARLY 160 CLASSES SINCE WE BEGAN OFFERING THE PROGRAM IN THE 1990S. IN 2024, 70 STUDENTS ENROLLED IN OUR CNA PROGRAM AND MORE THAN 34 OF THOSE GRADUATES ARE WORKING IN HOSPITALS, NURSING HOMES AND HOME HEALTH CARE ORGANIZATIONS TODAY.

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

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Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $25,477,741
Program Service Revenue $1,479,804
Investment Income $-2,766,552
Other Revenue $-17,513
TOTAL REVENUE $24,173,480

Expense Breakdown

Grants Paid $0
Salaries & Benefits $11,166,732
Fundraising Expenses $1,682,928
Program Expenses $16,611,594
Other Expenses $8,838,049
TOTAL EXPENSES $20,178,711

Year-over-Year Comparison

2024 2023 Change
Revenue $24,173,480 $30,664,778 -0.2%
Expenses $20,178,711 $19,348,613 +0.0%
Net Income $3,994,769 $11,316,165 -0.6%
Key Indicators
Grants to Organizations Grants to Individuals Lobbying Political Activity Foreign Activities Donor Advised Fund Schedule B Required
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Governance

Voting Members
38
Independent Members
37
Employees
295
Volunteers
330

Governance Policies

Conflict of Interest Policy
Whistleblower Policy
Document Retention Policy

Special Practices & Reported Activities

Operated a School
Operated a Hospital
Provided First Class Travel
Reported Conflict of Interest
Reported Asset Diversion
Excess Benefit Transaction
Made Political Expenditures
Engaged in Lobbying
Operated Donor Advised Fund
Maintained Art Collections
Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers
12
$1,388,206
Total Directors
43
$352,962
Key Employees
0
$0
Highest Compensated
5
reported
Name Title Hours/Week Role Reportable Comp Other Comp Total
ADAM HAMBLETT VICE CHAIR 1.00
Officer Director
$0 $0 $0
ALDEN M ANDERSON JR DIRECTOR 1.00
Director
$0 $0 $0
BETH MCQUADE DIRECTOR 1.00
Director
$0 $0 $0
BRADFORD S DIMEO DIRECTOR 1.00
Director
$0 $0 $0
BRIAN MURPHY DIRECTOR 1.00
Director
$0 $0 $0
BRUCE MESSIER DIRECTOR 1.00
Director
$0 $0 $0
CHRISTOPHER SMITH DIRECTOR 1.00
Director
$0 $0 $0
DAVID GILDEN DIRECTOR 1.00
Director
$0 $0 $0
DAVID NASTRO DIRECTOR 1.00
Director
$0 $0 $0
DAVID ORTIZ DIRECTOR 1.00
Director
$0 $0 $0
DR MARGARET M VAN BREE MEMBER AT LARGE 1.00
Director
$0 $0 $0
EUGENIO FERNANDEZ JR DIRECTOR 1.00
Director
$0 $0 $0
FRANK MAURAN DIRECTOR 1.00
Director
$0 $0 $0
GAYLE WOLF DIRECTOR (TO 4/24) 1.00
Director
$0 $0 $0
GREG ALMEIDA DIRECTOR 1.00
Director
$0 $0 $0
HELENA BUONANNO FOULKES MEMBER AT LARGE 1.00
Director
$0 $0 $0
HOWARD G SUTTON HONORARY DIRECTOR 1.00
Director
$0 $0 $0
JAMES DIOSSSA DIRECTOR 1.00
Director
$0 $0 $0
JEFFREY DANA ESQ DIRECTOR 1.00
Director
$0 $0 $0
JILL DESHIRO DIRECTOR 1.00
Director
$0 $0 $0
JOHN GALVIN VICE CHAIR 1.00
Officer Director
$0 $0 $0
JOHN J MCCONNELL JR CHAIR EMERITUS (TO 4/24) 1.00
Director
$0 $0 $0
JULIE DUFFY ESQ CHAIR 1.00
Officer Director
$0 $0 $0
KAREN G DELPONTE DIRECTOR (TO 4/24) 1.00
Director
$0 $0 $0
KEITH KELLY DIRECTOR 1.00
Director
$0 $0 $0
KEVIN TRACY DIRECTOR 1.00
Director
$0 $0 $0
M TERESA PAIVA WEED ESQ MEMBER AT LARGE 1.00
Director
$0 $0 $0
MARIE BERNARDO-SOUSA LP D DIRECTOR (TO 4/24) 1.00
Director
$0 $0 $0
MARK STEWART TREASURER 1.00
Officer Director
$0 $0 $0
MARSHALL VOTTA DIRECTOR 1.00
Director
$0 $0 $0
JENNIFER MORRISON DIRECTOR (AS OF 4/24) 1.00
Director
$0 $0 $0
MATTHEW T MARCELLO III ESQ DIRECTOR 1.00
Director
$0 $0 $0
MICHAEL MELLO DIRECTOR 1.00
Director
$0 $0 $0
MICHELLE WILCOX PRESIDENT & CEO 40.00
Officer Director
$315,247 $37,715 $352,962
MONICA HUERTAS DIRECTOR 1.00
Director
$0 $0 $0
NICOLE E ALEXANDER-SCOTT MD DIRECTOR (TO 4/24) 1.00
Director
$0 $0 $0
PATRICK WHOLEY DIRECTOR 1.00
Director
$0 $0 $0
RUSSELL CAREY DIRECTOR (AS OF 4/24) 1.00
Director
$0 $0 $0
REBECCA WEBBER MEMBER AT LARGE 1.00
Director
$0 $0 $0
STACIE B COLLIER DIRECTOR 1.00
Director
$0 $0 $0
TERRY MORAN DIRECTOR 1.00
Director
$0 $0 $0
TONY SIMON DIRECTOR 1.00
Director
$0 $0 $0
VIRGINIA BRANCH SECRETARY 1.00
Officer Director
$0 $0 $0
GORDON FOX CHIEF ASSET DEVELOPMENT OFFICER 40.00
Officer
$149,353 $14,165 $163,518
JOHN MACDONALD CHIEF PROGRAM OFFICER 40.00
Officer
$177,873 $25,001 $202,874
KAREN SANTILLI CEO (TO 2/24) 40.00
Officer
$108,844 $23,843 $132,687
LAURA CALENDA CHIEF PHILANTHROPY OFFICER 40.00
Officer
$206,038 $8,339 $214,377
MERELISE HITTE CHIEF FINANCIAL OFFICER 40.00
Officer
$248,612 $15,684 $264,296
JENNIFER SCHANCK-BOLWELL CHIEF OPERATING OFFICER (AS OF 9/24) 1.00
Officer
$55,266 $2,226 $57,492
JENNA NUTTING VP SUPPORTIVE SERVICES 40.00
Highest
$127,429 $11,094 $138,523
JENNIFER WATKINS VP SHELTER SERVICES 40.00
Highest
$124,985 $22,988 $147,973
MARCIA MARINO VP FINANCE 40.00
Highest
$134,112 $5,720 $139,832
MONICA SPICER VP HOUSING ASSETS 40.00
Highest
$127,718 $9,820 $137,538
GREG AMOROSO VP HUMAN RESOURCES 40.00
Highest
$120,905 $5,204 $126,109
Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year Revenue Expenses Assets Net Income
2024 $24,173,480 $20,178,711 $61,030,076 $3,994,769
2023 $30,664,778 $19,348,613 $55,754,789 $11,316,165
2022 $26,538,229 $20,566,288 $40,041,103 $5,971,941
2021 $18,689,220 $17,864,368 $33,809,846 $824,852
2020 $15,648,924 $16,109,525 $29,367,705 $-460,601
2019 $13,095,510 $13,905,072 $22,278,394 $-809,562
2018 $17,177,870 $12,820,508 $22,253,560 $4,357,362
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