UNITED SERVICES INC

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1966

Legal Domicile

Principal Officer

DIANE MANNING

Phone

8607742020

Tax Period

2024-07-01 to 2025-06-30

UNITED SERVICES INC, founded in 1966, is a mid-sized nonprofit in the Human Services sector that reported $23.6M in total revenue in fiscal year 2024. Expenses of $22.5M left a modest 5% surplus.

Mission

UNITED SERVICES MISSION IS TO PROVIDE AN EFFECTIVE RESPONSE TO THE YOUTH, FAMILY, AND ADULT SOCIAL AND BEHAVIORAL HEALTH NEEDS IN THE COMMUNITY. UNITED SERVICES IS THE MOST COMPREHENSIVE PRIVATE, NON-PROFIT CENTER IN CONNECTICUT PROVIDING PSYCHOSOCIAL, MENTAL HEALTH, CHEMICAL ABUSE, EDUCATION AND PREVENTION SERVICES TO THE COMMUNITY, AND EMPLOYEE ASSISTANCE PROGRAM SERVICES FOR BUSINESS AND INDUSTRY. OUR PRIMARY SERVICE AREA IS THE 21 TOWNS IN NORTHEAST CONNECTICUT. CLIENT SERVICES ARE AVAILABLE IN 8 LOCATIONS, INCLUDING THREE MAIN OFFICES LOCATED IN DAYVILLE, WAUREGAN AND WINDHAM.

Program Service Accomplishments

Program 1

Expenses: $8,642,298 Revenue: $4,070,511

CONTINUING CARE SERVICES PROVIDES CASE MANAGEMENT, RESIDENTIAL, SOCIAL AND VOCATIONAL SUPPORT SERVICES TO INDIVIDUALS WITH SEVERE AND PROLONGED MENTAL ILLNESS TO ENABLE THEM TO LIVE INDEPENDENTLY IN THE COMMUNITY COMMUNITY SUPPORT SERVICES/RECOVERY PATHWAYS (569 ADULTS) CSS HOMELESS/SHELTER OUTREACH (8 ADULTS) BEHAVIORAL HEALTH HOME (304 ADULTS & CHILDREN) SENIOR PROGRAMS (69 ADULTS) IN SHAPE PROGRAM (158 ADULTS) RESIDENTIAL SUPPORT SERVICES (81 ADULTS) SOCIAL REHABILITATION SERVICES (208 ADULTS) EMPLOYMENT SERVICES (83ADULTS).

Program 2

Expenses: $7,245,029

CLINICAL SERVICES - PROVIDE OUTPATIENT MENTAL HEALTH AND SUBSTANCE ABUSE TREATMENT FOR ADULTS, CHILDREN AND FAMILIES; MEDICATION ASSISTED TREATMENT FOR OPIOID OR ALCOHOL DEPENDENCE; MEDICAL...

CLINICAL SERVICES - PROVIDE OUTPATIENT MENTAL HEALTH AND SUBSTANCE ABUSE TREATMENT FOR ADULTS, CHILDREN AND FAMILIES; MEDICATION ASSISTED TREATMENT FOR OPIOID OR ALCOHOL DEPENDENCE; MEDICAL EVALUATION AND MEDICATION MANAGEMENT AND MOBILE CRISIS RESPONSE SERVICES. ADDICTION RECOVERY OUTPATIENT SERVICES (1,232 ADULTS) ADULT BEHAVIORAL HEALTH OUTPATIENT SERVICES (1,655 ADULTS) CHILDREN AND FAMILY BEHAVIORAL HEALTH TREATMENT (4,721 CHILDREN) COMMUNITY RESPONSE SERVICES (MOBILE CRISIS) (402 ADULTS) MEDICATION ASSISTED TREATMENT (111 ADULTS)PSYCHIATRIC SERVICES (1,565 ADULTS & CHILDREN) JAIL DIVERSION (329 ADULTS) CRISIS RESPONSE ENGAGEMENT AND STABILIZATION TEAM (24 ADULTS AND CHILDREN) PRIMARY CARE (110 ADULTS AND CHILDREN).

Program 3

Expenses: $4,925,767

INTENSIVE CARE SERVICES - PROVIDES 24/7 RESIDENTIAL SUPPORT, CASE MANAGEMENT, VOCATIONAL AND SOCIAL REHABILITATIVE SERVICES TO VICTIMS OF DOMESTIC VIOLENCE, ADULTS WITH SEVERE AND ACUTE MENTAL...

INTENSIVE CARE SERVICES - PROVIDES 24/7 RESIDENTIAL SUPPORT, CASE MANAGEMENT, VOCATIONAL AND SOCIAL REHABILITATIVE SERVICES TO VICTIMS OF DOMESTIC VIOLENCE, ADULTS WITH SEVERE AND ACUTE MENTAL ILLNESS AND YOUNG ADULTS WITH SERIOUS MENTAL HEALTH ISSUES WHO ARE TRANSITIONING TO INDEPENDENT LIVING. VICTIMS OF CRIME CASE MANAGEMENT (35 ADULTS) MILNER HOUSE (15 ADULTS) YOUNG ADULT SERVICES (36 YOUNG ADULTS) DOMESTIC VIOLENCE PROGRAM /TOTAL NUMBER SERVED (1,163 ADULTS & CHILDREN).

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $19,392,414

Program Service Revenue $3,488,638

Investment Income $120,134

Other Revenue $578,967

TOTAL REVENUE $23,580,153

Expense Breakdown

Grants Paid $0

Salaries & Benefits $16,886,912

Fundraising Expenses $99,153

Program Expenses $21,829,535

Other Expenses $5,599,396

TOTAL EXPENSES $22,486,308

Year-over-Year Comparison

	2024	2023	Change
Revenue	$23,580,153	$23,430,865	+0.0%
Expenses	$22,486,308	$22,818,398	0.0%
Net Income	$1,093,845	$612,467	+0.8%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✓ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✓ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

300

Volunteers

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✓ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$514,351

Total Directors

Key Employees

$813,202

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
ANNE RASH	BOARD MEMBER	1.00	Director	$0	$0	$0
CARLITA RB COTTON PHD	BOARD MEMBER	1.00	Director	$0	$0	$0
CHRISTOPHER DOOLEY	TREASURER	1.00	Officer Director	$0	$0	$0
DANA-MARIE LAVINE	BOARD MEMBER	1.00	Director	$0	$0	$0
DIANE SAUER	BOARD MEMBER	1.00	Director	$0	$0	$0
DORIA DAVIAU	BOARD MEMBER	1.00	Director	$0	$0	$0
DR GERARD GAGNE	BOARD MEMBER	1.00	Director	$0	$0	$0
JANE BONAVENTURA	BOARD MEMBER	1.00	Director	$0	$0	$0
JEANNE NUHFER	CHAIR	1.00	Officer Director	$0	$0	$0
KEVIN BERNIER	OUTGOING BOARD MEMBER	1.00	Director	$0	$0	$0
LINDA PARSONS	BOARD MEMBER	1.00	Director	$0	$0	$0
MAXIMO GARCIA	BOARD MEMBER	1.00	Director	$0	$0	$0
PHILIP GAUDETTE	SECRETARY	1.00	Officer Director	$0	$0	$0
ROLAND LUPIEN	VICE CHAIR	1.00	Officer Director	$0	$0	$0
ROMEO BLACKMAR	BOARD MEMBER	1.00	Director	$0	$0	$0
TERRY BERTHELOT	BOARD MEMBER	1.00	Director	$0	$0	$0
DIANE MANNING	PRESIDENT/CEO	40.00	Officer	$251,826	$39,990	$291,816
ROBERT DEVERNA	VP, FINANCE	40.00	Officer	$170,467	$52,068	$222,535
SARAH JANE VARGAS	MEDICAL DIRECTOR	40.00	Key Emp	$369,120	$87,959	$457,079
VENUGOPAL THANGADA	OUTGOING PSYCHIATRIST	40.00	Key Emp	$327,740	$28,383	$356,123
CHRISTINE SMILEY	APRN NURSE	40.00	Highest	$145,939	$52,568	$198,507
KATHLEEN MACKENZIE	APRN NURSE	40.00	Highest	$189,699	$15,472	$205,171
SAMER ASHOUR	APRN NURSE	40.00	Highest	$151,228	$62,266	$213,494
SATYA MONTGOMERY	COO	40.00	Highest	$146,461	$40,996	$187,457
WIOLETTA HRYSZAN	APRN NURSE	40.00	Highest	$155,755	$32,677	$188,432

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2025	$23,580,153	$22,486,308	$8,243,657	$1,093,845
2024	No data	No data	No data	No data
2023	$21,708,783	$20,655,382	$6,385,196	$1,053,401
2022	$18,734,654	$17,849,511	$5,006,075	$885,143
2021	$17,625,603	$17,680,314	$3,965,594	$-54,711
2020	$16,861,777	$17,357,853	$4,463,612	$-496,076
2019	$17,273,121	$17,034,848	$4,912,067	$238,273
2018	$17,103,743	$17,399,143	$3,553,237	$-295,400