Friendship Service Center Inc

EIN: 060871295 501(c)(3) Housing & Shelter

New Britain, CT

Total Revenue
$4,989,308
Total Expenses
$5,136,174
Total Assets
$13,119,292
Net Assets
$5,286,864
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Financial Trends

Organization Details

Formation Year
1968
Legal Domicile
CT
Principal Officer
Caitlin Rose
Phone
8602250211
Tax Period
2024-07-01 to 2025-06-30

Friendship Service Center Inc, founded in 1968, is a community nonprofit in the Housing & Shelter sector that reported $5.0M in total revenue in fiscal year 2024. Revenue surged 20% from the prior year, signaling strong growth momentum.

Mission

Friendship Service Center makes love visible through compassionate, person-centered services for those at risk of or experiencing homelessness. Friendship Service Center, Inc. envisions a Greater New Britain community where everyone has a safe, affordable home and episodes of hunger and homelessness are brief and non-recurring.

Program Service Accomplishments

Program 1
Expenses: $1,799,586 Revenue: $43,214

Supportive Housing: PEAK (People Empowered by Achievement and Knowledge) and HAL (Home At Last) programs offer subsidized housing vouchers to formerly homeless individuals or families so that they...

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Supportive Housing: PEAK (People Empowered by Achievement and Knowledge) and HAL (Home At Last) programs offer subsidized housing vouchers to formerly homeless individuals or families so that they may live in apartments scattered throughout the Greater New Britain area while receiving case management services. Certificates are currently available for 33 apartments through PEAK and 10 apartments through HAL; participants pay one-third of their income for rent and the program pays the rest. ASH (Arch Street Housing) and Howey House are two buildings where formerly homeless individuals or families live in their own apartments within a communal building where on-site case management is offered to support self-sufficiency. Arch Street Housing consists of 21 one- two- and three-bedroom apartments for families and individual adults at 59 and 85 Arch Street in New Britain. Howey House consists of 11 efficiency or one-bedroom units for individual adults at 180 North Street in New Britain. We served 120 people from 83 households in FY25 through these programs.

Program 2
Expenses: $993,906

Interim Housing: Our 37-bed Emergency Shelter for individual adults and families with children, and our Transitional Living Program for 10 homeless youth (ages 18-24), are located in our Virginia C...

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Interim Housing: Our 37-bed Emergency Shelter for individual adults and families with children, and our Transitional Living Program for 10 homeless youth (ages 18-24), are located in our Virginia C. Davis Building. Since September 2023, we also have opened 4 respite beds for individual adults experiencing homelessness that are frequent users of Hospital of Central CT services. We served 124 people from 99 households through our Emergency Shelter program; 44 youth through our Transitional Living program; and 28 people in our medical respite program in FY25.

Program 3
Expenses: $1,484,969

Hope Connection Center: Hope Connection Center is a drop-in center for people at-risk of or experiencing homelessness in Central CT at 61 Arch St, New Britain. The project is a community partnership...

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Hope Connection Center: Hope Connection Center is a drop-in center for people at-risk of or experiencing homelessness in Central CT at 61 Arch St, New Britain. The project is a community partnership with a number of agencies in the region to offer leveraged services like financial literacy, substance use recovery support, mental health, and employment, supplementing the resources HCC offers, such as showers and laundry. We served 710 people from 672 households in FY25 through this program.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

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Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $4,825,774
Program Service Revenue $43,214
Investment Income $120,320
Other Revenue $0
TOTAL REVENUE $4,989,308

Expense Breakdown

Grants Paid $500,541
Salaries & Benefits $2,842,943
Fundraising Expenses $64,741
Program Expenses $4,396,424
Other Expenses $1,792,690
TOTAL EXPENSES $5,136,174

Year-over-Year Comparison

2024 2023 Change
Revenue $4,989,308 $4,145,740 +0.2%
Expenses $5,136,174 $4,726,816 +0.1%
Net Income $-146,866 $-581,076 -0.7%
Key Indicators
Grants to Organizations Grants to Individuals Lobbying Political Activity Foreign Activities Donor Advised Fund Schedule B Required
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Governance

Voting Members
10
Independent Members
10
Employees
84
Volunteers
540

Governance Policies

Conflict of Interest Policy
Whistleblower Policy
Document Retention Policy

Special Practices & Reported Activities

Operated a School
Operated a Hospital
Provided First Class Travel
Reported Conflict of Interest
Reported Asset Diversion
Excess Benefit Transaction
Made Political Expenditures
Engaged in Lobbying
Operated Donor Advised Fund
Maintained Art Collections
Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers
6
$270,372
Total Directors
10
$0
Key Employees
0
$0
Highest Compensated
0
reported
Name Title Hours/Week Role Reportable Comp Other Comp Total
Richard M Dighello Interim President 1.00
Officer Director
$0 $0 $0
Don Beckwith vice president 1.00
Officer Director
$0 $0 $0
Amy Meiners Interim Secretary 1.00
Officer Director
$0 $0 $0
jeffery paz Treasurer 1.00
Officer Director
$0 $0 $0
Jessica Vargas Director 1.00
Director
$0 $0 $0
Dave Thompkins director 1.00
Director
$0 $0 $0
Jennifer Towne director 1.00
Director
$0 $0 $0
Vernon Baker director 1.00
Director
$0 $0 $0
Patryk Krakowski director 1.00
Director
$0 $0 $0
Kerri langevin director 1.00
Director
$0 $0 $0
suzy Rivera Director of finance 40.00
Officer
$90,364 $18,786 $109,150
Caitlin Rose Chief Executive Officer 40.00
Officer
$149,631 $11,591 $161,222
Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year Revenue Expenses Assets Net Income
2025 $4,989,308 $5,136,174 $13,119,292 $-146,866
2024 $4,145,740 $4,726,816 $13,042,545 $-581,076
2023 $4,029,811 $4,507,691 $13,562,499 $-477,880
2022 $3,305,309 $3,636,551 $13,813,064 $-331,242
2021 $2,988,286 $3,385,385 $14,536,870 $-397,099
2020 $2,902,385 $3,241,557 $14,378,713 $-339,172
2019 $2,622,155 $3,086,622 $14,382,421 $-464,467
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