BETTER BUSINESS BUREAU INC

🔒

Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

Sign in with your work email to view Tuckman-Chang indicators

Financial Trends

Organization Details

Formation Year

1954

Legal Domicile

Principal Officer

JACLYN J MACKNIGHT

Phone

8607404500

Tax Period

2024-01-01 to 2024-12-31

BETTER BUSINESS BUREAU INC, founded in 1954, is a community nonprofit that reported $3.9M in total revenue in fiscal year 2024. Expenses of $3.7M left a modest 6% surplus.

Mission

TO PROMOTE AN ENVIRONMENT OF TRUSTWORTHY BUSINESSES THAT UPHOLD ETHICAL BUSINESS PRACTICES TO ENHANCE CONSUMER PROTECTION. BUSINESS ACCREDITATION AT THE CONNECTICUT BETTER BUSINESS BUREAU EXCEEDS 5,000. THE BBB PUBLISHES ARTICLES AND TIPS FOR BOTH ACCREDITED BUSINESSES (ABS) AND CONSUMERS.

Program Service Accomplishments

Program 1

Expenses: $2,291,538 Revenue: $3,364,432

BETTER BUSINESS BUREAU, INC. IS AN UNBIASED NON-PROFIT ORGANIZATION THAT SETS AND UPHOLDS HIGH STANDARDS FOR FAIR AND HONEST BUSINESS BEHAVIOR. THE ORGANIZATION ACTIVELY SEEKS OUT BUSINESSES IN...

BETTER BUSINESS BUREAU, INC. IS AN UNBIASED NON-PROFIT ORGANIZATION THAT SETS AND UPHOLDS HIGH STANDARDS FOR FAIR AND HONEST BUSINESS BEHAVIOR. THE ORGANIZATION ACTIVELY SEEKS OUT BUSINESSES IN CONNECTICUT TO JOIN THEIR ORGANIZATION. BUSINESSES ARE ACCEPTED ONLY AFTER A THROUGH REVIEW OF BUSINESS PRACTICES TO ENSURE THAT THEY MEET BBB ACCREDITATION STANDARDS.

Program 2

Expenses: $523,541

BETTER BUSINESS BUREAU HELPS CONSUMERS MAKE SMART DECISIONS AND IS EVOLVING TO MEET FAST-CHANGING MARKETPLACE NEEDS BOTH ONLINE AND OFFLINE. BBB HELPS CONSUMERS FIND BUSINESSES THEY CAN TRUST, OFFER OBJECTIVE ADVICE AND EDUCATION PRESENTATIONS ON TOPICS AFFECTING MARKETPLACE TRUST. BBB ALSO OFFERS COMPLAINT AND DISPUTE RESOLUTION SUPPORT FOR CONSUMERS AND BUSINESSES.

Program 3

Expenses: $235,580

SEARCH ENGINE & DIRECTORY FEES ARE PROGRAMS USED BY BBB TO HELP CONSUMERS FIND BBB ACCREDITED BUSINESSES (AB'S) THAT MEET BBB STANDARDS WHEN THEY DO A GOOGLE SEARCH. BBB USES A SERIES OF KEYWORDS...

SEARCH ENGINE & DIRECTORY FEES ARE PROGRAMS USED BY BBB TO HELP CONSUMERS FIND BBB ACCREDITED BUSINESSES (AB'S) THAT MEET BBB STANDARDS WHEN THEY DO A GOOGLE SEARCH. BBB USES A SERIES OF KEYWORDS THAT CAUSE THE BBB NAME TO APPEAR IN KEY SPOTS ON A GOOGLE SEARCH HELPING CONSUMERS TO "START WITH TRUST" IN THEIR SEARCH.

🔒

Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

Sign in to view Trantor Score and financial metrics

Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $0

Program Service Revenue $3,779,717

Investment Income $123,326

Other Revenue $1,145

TOTAL REVENUE $3,904,188

Expense Breakdown

Grants Paid $0

Salaries & Benefits $2,283,870

Fundraising Expenses $0

Program Expenses $3,050,659

Other Expenses $1,399,851

TOTAL EXPENSES $3,683,721

Year-over-Year Comparison

	2024	2023	Change
Revenue	$3,904,188	$3,724,041	+0.0%
Expenses	$3,683,721	$3,561,754	+0.0%
Net Income	$220,467	$162,287	+0.4%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✗ Schedule B Required

🔒

Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

Sign in to view all financial metrics

Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

Volunteers

N/A

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✗ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

⚠ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$328,478

Total Directors

Key Employees

$176,366

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
DAVID CONNER	PAST CHAIRMAN	1.00	Director	$0	$0	$0
KEVIN O'ROURKE	IMMEDIATE PAST CHAIRMAN	1.00	Director	$0	$0	$0
CHRIS WALKER	CHAIRMAN	1.00	Director	$0	$0	$0
NICK D'AMBROSIA	VICE-PRESIDENT	1.00	Director	$0	$0	$0
DOMINIC SCARANO JR	TREASURER/SECRETARY	1.00	Director	$0	$0	$0
DOMINIC DUBALDO	DIRECTOR	1.00	Director	$0	$0	$0
SONIA ALVELO	DIRECTOR	1.00	Director	$0	$0	$0
MYLES MEEHAN	EC AT-LARGE	1.00	Director	$0	$0	$0
MICHAEL DEBIASE	VICE PRESIDENT	1.00	Director	$0	$0	$0
STUART R PHILIPS	PAST CHAIRMAN	1.00	Director	$0	$0	$0
BARBARA CURTO	DIRECTOR	1.00	Director	$0	$0	$0
AJ STEWART	DIRECTOR	1.00	Director	$0	$0	$0
BRADLEY CHAFFEE	DIRECTOR	1.00	Director	$0	$0	$0
SCOTT TRANTOLO	DIRECTOR	1.00	Director	$0	$0	$0
BRENDAN P LYNCH	DIRECTOR	1.00	Director	$0	$0	$0
CATHERINE Y DAVIS	DIRECTOR	1.00	Director	$0	$0	$0
JAMIE FIDERIO	DIRECTOR	1.00	Director	$0	$0	$0
MARIANNE CROCE	DIRECTOR	1.00	Director	$0	$0	$0
ANTONIO PEREZ	DIRECTOR	1.00	Director	$0	$0	$0
DAVID SIPPIN	CHAIRMAN-ELECT	1.00	Director	$0	$0	$0
DEBORAH ORI	DIRECTOR	1.00	Director	$0	$0	$0
KEITH SANTORA	DIRECTOR	1.00	Director	$0	$0	$0
JASON GARBUS	EC AT LARGE	1.00	Director	$0	$0	$0
LYNN COKER	EC AT LARGE	1.00	Director	$0	$0	$0
ASHLEY MEMBRINO	DIRECTOR	1.00	Director	$0	$0	$0
JOHN SAVILLE	DIRECTOR	1.00	Director	$0	$0	$0
DAN DASILVA	DIRECTOR	1.00	Director	$0	$0	$0
AMANDA ANDERSON	DIRECTOR	1.00	Director	$0	$0	$0
JOHN HONE	DIRECTOR	1.00	Director	$0	$0	$0
CARLA DUBOIS	PAST CHAIRMAN	1.00	Director	$0	$0	$0
PAULETTE SCARPETTI	PRESIDENT	40.00	Officer	$309,038	$19,440	$328,478
JEANNE M MECCA	VICE-PRESIDENT	40.00	Key Emp	$170,014	$6,352	$176,366
WILLIAM F CAPUTO	SALES	40.00	Highest	$118,556	$20,821	$139,377
JACLYN J MACKNIGHT	VICE-PRESIDENT	40.00	Highest	$107,807	$24,341	$132,148
JOSEPH A SCHWARTZ	DIRECTOR BUSINESS DEVELOPM	40.00	Highest	$123,734	$4,011	$127,745
SUSAN DUDLEY	EXEC ACCOUNTANT AND DIRECT	40.00	Highest	$104,695	$4,428	$109,123

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2024	$3,904,188	$3,683,721	$5,358,596	$220,467
2023	$3,724,041	$3,561,754	$5,065,855	$162,287
2022	$3,649,516	$3,412,320	$4,796,553	$237,196
2021	$3,629,219	$3,031,293	$4,604,199	$597,926
2020	$3,427,785	$2,892,514	$4,015,883	$535,271
2019	$3,497,791	$3,212,304	$3,486,195	$285,487
2018	$3,488,544	$3,035,145	$3,225,209	$453,399