The Norwalk Hospital Association

NORWALK HOSPITAL IS A 366-BED HOSPITAL THAT CARES FOR PATIENTS, THEIR LOVED ONES AND RESIDENTS IN FAIRFIELD COUNTY, CONNECTICUT, AND THE SURROUNDING NEW YORK METROPOLITAN AREA. NORWALK HOSPITAL IS PART OF NUVANCE HEALTH, WHICH IS A SIX-HOSPITAL SYSTEM, ON 7 CAMPUSES, WITH NUMEROUS OUTPATIENT FACILITIES THROUGHOUT THE HUDSON VALLEY AND ACROSS WESTERN CONNECTICUT. THE NUVANCE HEALTH SYSTEM GIVES THE COMMUNITY ACCESS TO A VARIETY OF SERVICES INCLUDING, BUT NOT LIMITED TO, BARIATRIC SURGERY AND MEDICAL WEIGHT LOSS, BLOOD DRAW, CRITICAL CARE, DIABETES EDUCATION, EMERGENCY SERVICES, HEART AND VASCULAR, IMAGING AND RADIOLOGY, INFUSION THERAPY, NEUROLOGY AND NEUROSURGERY, ORTHOPEDIC CARE, PHYSICAL REHABILITATION, PRIMARY CARE, RHEUMATOLOGY, SLEEP DISORDERS, URGENT CARE, WOMEN'S HEALTH, BEHAVIORAL HEALTH, CANCER CARE, DENTISTRY, DIGESTIVE HEALTH, ENDOCRINOLOGY, GENETIC COUNSELING, HOME HEALTH CARE, INFECTIOUS DISEASE, KIDNEY DISEASE AND NEPHROLOGY, OCCUPATIONAL MEDICINE, PATIENT BLOOD MANAGEMENTS AND BLOODLESS MEDICINE, PEDIATRICS, PODIATRY, PULMONARY CARE, SENIOR CARE AND GERIATRIC MEDICINE, SURGICAL SERVICES, UROLOGY, WOUND CARE AND HYPERBARIC MEDICINE. NORWALK HOSPITAL IS AN ACUTE CARE, ACADEMIC HOSPITAL THAT PROVIDES PATIENTS WITH THE LATEST IN MEDICAL, SURGICAL AND WELLNESS SERVICES. NORWALK HOSPITAL PROVIDES SERVICES TO THE COMMUNITY THROUGH OUR LEVEL II TRAUMA CENTER, THROMBECTOMY-CAPABLE STROKE CENTER AND JOINT REPLACEMENT CENTER OF EXCELLENCE TO ADVANCED CANCER, HEART, AND NEUROSCIENCES CARE. OUR TEAMS INCLUDE TOP MEDICAL AND SURGICAL TALENT, AND WE INVEST IN TECHNOLOGY AND COLLABORATE WITH LEADING DOCTORS AND SCIENTISTS TO BRING TOP-NOTCH SERVICES TO FAIRFIELD COUNTY. NORWALK HOSPITAL PARTICIPATES IN VARIOUS CLINICAL TRIALS AND RESEARCH, WHICH BRINGS NEW TREATMENT OPTIONS TO OUR PATIENTS. NORWALK HOSPITAL IS COMMITTED TO PROVIDING QUALITY SERVICE TO THE COMMUNITY AND HAS BEEN RECOGNIZED BY SEVERAL ORGANIZATIONS FOR THE QUALITY HEALTHCARE THAT IT PROVIDES TO THE REGION. NORWALK HOSPITAL HAS BEEN NAMED AMONG THE TOP 1% AND A TOP 50 HOSPITAL FOR CLINCIAL EXCELLENCE BY HEALTHGRADES, AND IT RANKS IN THE TOP 5% IN THE NATION FOR CARDIOLOGY SERVICES, OVERALL GI SERVICES, OVERALL PULMONARY SERVICES, NEUROSCIENCES (2 YEARS IN A ROW), AND TREATMENT OF STROKE (3 YEARS IN A ROW). THE HOSPITAL HAS ALSO BEEN NAMED TOP 10% IN THE NATION FOR GASTROINTESTINAL SURGERY, AND GI MEDICAL TREATMENT. LEAPFROG HAS GIVEN NORWALK HOSPITAL A PATIENT SAFETY GRADE A FOR ITS EXCELLENT PATIENT CARE. US NEWS AND WORLD REPORT RANKS NORWALK HOSPITAL AS A HIGH-PERFORMING HOSPITAL COMPARED TO OTHER CONNECTICUT AND US HOSPITALS. NORWALK HOSPITAL HAS BEEN RECOGNIZED AS BEST REGIONAL HOSPITAL FOR EXCELLENCE BY U.S. NEWS & WORLD REPORT FOR OUR HIGH PERFORMANCE IN HEART FAILURE TREATMENT, DIABETES TREATMENT, HIP FRACTURE, COPD TREATMENT, AND HIGH PERFORMANCE IN STROKE TREATMENT. HEALTHGRADES HAS LISTED NORWALK HOSPITAL AS AMERICA'S 50 BEST HOSPITALS. HEALTHGRADES HAS ALSO AWARDED THE HOSPITAL WITH THE CRITICAL CARE EXCELLENCE AWARD, GASTROINTESTINAL CARE EXCELLENCE AWARD, NEUROSCIENCES EXCELLENCE AWARD (3 YEARS IN A ROW), STROKE CARE EXCELLENCE AWARD (6 YEARS IN A ROW), AND THE PULMONARY CARE EXCELLENCE AWARD (9 YEARS IN A ROW). THE HOSPITAL WAS LISTED ON THE GET WITH THE GUIDELINES STROKE GOLD PLUS WITH TARGET: TYPE 2 DIABETES HONOR ROLL, GET WITH THE GUIDELINES STROKE GOLD PLUS WITH TARGET: STROKE HONOR ROLL ELITE. NORWALK HOSPITAL IS A FIVE-STAR RECEIPIENT FOR TREATMENT OF HEART FAILURE (7 YEARS IN A ROW), UPPER GASTROINTESTINAL SURGERIES, COLORECTAL SURGERIES (4 YEARS IN A ROW), TREATMENT OF GI BLEED, TREATMENT OF BOWEL OBSTRUCTION, TREATMENT OF PANCREATITIS (2 YEARS IN A ROW), TREATMENT OF CHRONIC OBSTRUCTIVE PULMONARY DISEASE, TREATMENT OF PNEUMONIA (10 YEARS IN A ROW), CRANIAL NEUROSURGERY, AND TREATMENT OF STROKE (18 YEARS IN A ROW). THE BARIATRIC DEPARMENT HAS HELD THE MBSAQIP BARIATRIC CENTER ACCREDITATION FROM THE AMERICAN COLLEGE OF SURGEONS AND AMERICAN SOCIETY FOR METABOLIC AND BARIATRIC SURGERY SINCE 2006. Every three years, we align health priorities with the areas of greatest identified need and consider where our resources will generate the greatest impact. Our commitment to improving the health and well-being of our community is demonstrated through the activities outlined in our community health improvement plan. NORWALK Hospital focused their community benefit activities on the following two priorities: * Prevent chronic diseases * Addressing Behavioral Health needs Workgroups developed goals, objectives, strategies, action steps, and success metrics for these priority areas. Below are key highlights showcasing the impact of our strategies in addressing health needs identified in the 2022 Community Health Needs Assessment (CHNA) and the 2023-2025 CHIP: The Community Care Team's (CCT) High Risk Navigators at Norwalk Hospital assisted with getting clients newly housed, and made client connections to physical health providers, mental health providers, and substance use providers. In FY24, Nuvance Health CCT's carried a collective caseload of 217 clients. The CCTs helped 49 homeless individuals into housing and facilitated 67 client connections to physical healthcare providers, 70 connections to behavioral healthcare providers, and 75 connections to substance use providers. Thirteen clients were connected to employment services. Since their inception, ED utilization by Nuvance CCT clients has decreased by 79%. Norwalk Hospital's Senior Community Care Team facilitates a weekly care coordination forum focused on addressing the needs of high-risk seniors in the community. Approximately 40 new patients a year are served. Outcomes include connections to skilled nursing facilities, housing, adult day care, Meals on Wheels, Agency on Aging, home care, and social services. Norwalk Hospitals focused on promoting referrals from the hospital emergency departments to peer recovery specialists at Connecticut Community for Addiction Recovery (CCAR), resulting in over 200 referrals a year. CCAR helps people navigate the recovery community by connecting them with others in recovery and providing access to area treatment and support services. Mental Health First Aid classes, a national evidence-based program designed to teach skills for recognizing and responding to signs of mental illness and substance use is now available across all hospital communities in both New York and Connecticut, ensuring broader access to this vital resource. Other CHIP activities included transportation assistance, the Get Fit fitness program, Health Related Social Needs screenings, distribution of Narcan and Fentanyl test strips, and diaper distribution programs. Community education sessions that focused on healthy lifestyle behaviors, stroke prevention, cancer screenings and prevention, smoking cessation counseling, chronic disease self-management and stress management were offered throughout the community, often in partnership with community-based organizations, senior centers and schools. Over the last year, staff have also contributed time and expertise to many community organizations and task forces throughout the communities. IN FY24, NORWALK HOSPITAL HAD 44,120 PATIENT DAYS AND 9,813 DISCHARGES IN ACUTE CARE. THERE WERE 37,833 IN EMERGENCY ROOM VISITS AND 132,075 IN OTHER OUTPATIENT VISITS/PROCEDURES. THE HOSPITAL PROVIDED APPROXIMATELY $39.1M IN CHARITY CARE TO THE REGIONS UN-INSURED AND UNDER-INSURED POPULATION.