UNITED SERVICE ORGANIZATIONS INC

EIN: 131610451 501(c)(3) Public & Societal Benefit

ARLINGTON, VA

Total Revenue
$168,028,301
Total Expenses
$163,487,334
Total Assets
$124,981,527
Net Assets
$106,199,056
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Financial Trends

Organization Details

Formation Year
1941
Legal Domicile
DC
Principal Officer
JD CROUCH II
Phone
7039086400
Tax Period
2024-01-01 to 2024-12-31

UNITED SERVICE ORGANIZATIONS INC, founded in 1941, is a major nonprofit in the Public & Societal Benefit sector that reported $168.0M in total revenue in fiscal year 2024.

Mission

THE MISSION OF UNITED SERVICE ORGANIZATIONS, INC. ("USO") IS TO STRENGTHEN THE WELL-BEING OF THE PEOPLE SERVING IN AMERICA'S MILITARY AND THEIR FAMILIES.

Program Service Accomplishments

Program 1
Expenses: $82,134,416 Revenue: $312,450

USO CENTERS - USO CENTERS ARE THE FOUNDATION FOR OUR CONNECTION TO THE MILITARY COMMUNITY AND ENABLE THE USO TO SERVE AS HUBS FROM WHICH TO PROVIDE OUTREACH SUPPORT TO AREAS WHERE NO PHYSICAL USO...

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USO CENTERS - USO CENTERS ARE THE FOUNDATION FOR OUR CONNECTION TO THE MILITARY COMMUNITY AND ENABLE THE USO TO SERVE AS HUBS FROM WHICH TO PROVIDE OUTREACH SUPPORT TO AREAS WHERE NO PHYSICAL USO CENTER EXISTS. USO CENTERS STRENGTHEN THE WELLBEING OF SERVICE MEMBERS AND THEIR FAMILIES, AND PROVIDE A HOME AWAY FROM HOME FOR THEM AROUND THE WORLD. 2024 CONTINUED TO PRESENT UNIQUE CHALLENGES AS SERVICE MEMBERS WERE DEPLOYED AND REPOSITIONED THROUGHOUT EUROPE. USO CENTERS IN THE MIDDLE EAST HAVE ALSO BEEN SUPPORTING INCREASED SERVICE MEMBER PRESENCE IN THE REGION DUE TO THE ISRAEL-HAMAS CONFLICT. USO ESTABLISHED NEW CENTERS IN GREECE, QATAR, KOSOVO, LITHUANIA, BAHRAIN, SAUDI ARABIA, AND OTHER REMOTE AREAS TO SUPPORT SERVICE MEMBERS DEPLOYED THERE AND ENGAGING IN MILITARY TRAINING EXERCISES WITH OUR ALLIES. SEE SCHEDULE O.USO CENTERS PROVIDE A HOME AWAY FROM HOME FOR SERVICE MEMBERS AND THEIR FAMILIES AROUND THE WORLD. USO CENTERS OFFER AN INVITING AND COMFORTING PLACE WHERE SERVICE MEMBERS AND THEIR FAMILIES CAN CONNECT BY INTERNET OR PHONE, PLAY A VIDEO GAME, CATCH A MOVIE, HAVE A SNACK OR JUST PUT UP THEIR FEET AND RELAX. DURING 2024, THE USO OPERATED MORE THAN 250 LOCATIONS SUPPORTING OVER 7.3 MILLION VISITS. USO CENTERS CAN BE FOUND IN 42 U.S. STATES AND TERRITORIES, AND IN 29 COUNTRIES OVERSEAS, INCLUDING AUSTRALIA, BAHRAIN, BULGARIA, CYPRUS, DJIBOUTI, GERMANY, GREECE, DENMARK (GREENLAND), HONDURAS, ITALY, IRAQ, JAPAN, JORDAN, KENYA, KOSOVO, KUWAIT, LATVIA, LITHUANIA, NIGER, POLAND, QATAR, ROMANIA, SAUDI ARABIA, SOUTH KOREA, SPAIN, SYRIA, TURKEY, UNITED ARAB EMIRATES, AND UNITED KINGDOM. THE USO OPERATES MOBILE CENTERS THAT ALLOW FOR EXTENDED REACH TO SERVICE MEN AND WOMEN. THESE MOBILE CENTERS DELIVER THE USO'S AMENITIES ON THE GO, ENABLING US TO CONNECT WITH A BROADER AUDIENCE OF MILITARY MEMBERS AND THEIR FAMILIES NATIONWIDE AND ABROAD. THESE STATE-OF-THE-ART VEHICLES FOCUS ON DELIVERING USO PROGRAMS, INCLUDING WI-FI, GAMING, MEALS AND OTHER PROGRAMMING, WHERE THEY ARE NEEDED MOST. THE CORE FOCUS OF THE PROGRAM IS ON AREAS OF THE COUNTRY WHERE THERE ARE NO BRICK-AND-MORTAR USO FACILITIES, NATIONAL GUARD ANNUAL TRAINING EXERCISES, NATURAL DISASTERS WHEN NATIONAL GUARD ARE ACTIVATED AND HARDSHIP LOCATIONS.THE USO HAS FOUR LOCATIONS THAT PRIMARILY SERVE WOUNDED, ILL AND INJURED SERVICE MEMBERS, THEIR FAMILIES AND CAREGIVERS. THESE CENTERS PROVIDE AN ARRAY OF PROGRAMS AND SERVICES FOR WOUNDED SERVICE MEMBERS, MANY OF WHOM VISIT MULTIPLE TIMES DAILY BETWEEN MEDICAL APPOINTMENTS. CREATED FOR OUR NATION'S HEALING HEROES AND THEIR FAMILIES, THESE CENTERS FEATURE CLASSROOMS, SPORTS LOUNGES, COMMUNAL KITCHEN AND EATING AREAS, BUSINESS CENTERS, HEALING GARDENS AND MORE.THE USO HAS SUPPORTED FAMILIES OF THE FALLEN DURING EVERY DIGNIFIED TRANSFER AT DOVER AIR FORCE BASE FOR OVER 30 YEARS. THE STAFF AND VOLUNTEERS OF THIS USO CENTER COORDINATE ACROSS USO LOCATIONS AROUND THE COUNTRY TO SUPPORT AND COMFORT FAMILIES WHO HAVE JUST RECEIVED TRAGIC NEWS AS THEY TRAVEL TO AND FROM DOVER AIR FORCE BASE.ADDITIONALLY, USO CENTERS IN THE MIDDLE EAST HAVE BEEN SUPPORTING INCREASED SERVICE MEMBER PRESENCE IN THE REGION DUE TO THE ISRAEL-HAMAS CONFLICT. THE USO HAS DELIVERED PROGRAMS LIKE CARE PACKAGES, USO2GO, PROGRAM IN A BOX, AS WELL AS SUPPORT FOR FAMILIES OF DEPLOYED SERVICE MEMBERS. THE USO ALSO PROVIDES SUPPORT FOR SAILORS ABOARD THE NUCLEAR-POWERED AIRCRAFT CARRIERS IN THE U.S. NAVY'S FLEET. BY EXPANDING SUPPORT TO THOSE SERVING IN REMOTE AND DISTANT LOCATIONS WITH NO ACCESS TO A TRADITIONAL, BRICK-AND-MORTAR USO CENTER, SHIP-BASED CENTERS ARE HELPING SAILORS AT SEA FEEL CLOSER TO HOME. USO CENTERS AFLOAT ARE OPEN WHILE ASHORE AND UNDERWAY AND INCLUDE THE SAME AMENITIES AS TRADITIONAL CENTERS, INCLUDING COMFORTABLE SEATING, TVS, BOARD GAMES, USO PROGRAM KITS, SNACKS, AND VIDEO GAMES. EACH SHIP CENTER IS ALSO OUTFITTED WITH COMPUTERS AND PHONES TO GIVE SAILORS A WAY TO COMMUNICATE WITH THEIR FAMILIES. IN ADDITION, THESE CENTERS ARE OUTFITTED WITH GAMING KITS, TV, SNACKS, AND LOUNGE SPACE. USO CENTERS PROVIDE SUPPORT TO THESE SHIPS INCLUDING RESTOCKING SUPPLIES AND PROVIDING PIER-SIDE PROGRAMS TO SERVICE MEMBERS AS SHIPS COME INTO PORTS ACROSS THE GLOBE.

Program 2
Expenses: $14,260,620 Revenue: $0

PUBLIC AWARENESS AND OUTREACH - THE USO'S MARKETING AND COMMUNICATIONS OUTREACH PROGRAMS AIM TO ADDRESS THE CIVILIAN-MILITARY DRIFT - A NATURAL DISCONNECT AND LACK OF UNDERSTANDING BETWEEN THOSE WHO...

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PUBLIC AWARENESS AND OUTREACH - THE USO'S MARKETING AND COMMUNICATIONS OUTREACH PROGRAMS AIM TO ADDRESS THE CIVILIAN-MILITARY DRIFT - A NATURAL DISCONNECT AND LACK OF UNDERSTANDING BETWEEN THOSE WHO HAVE SERVED IN THE MILITARY AND THOSE WHOM THEY DEFEND WHO HAVE NEVER SERVED AND MAY NOT KNOW OR BE RELATED TO ANYONE WHO HAS. IN SEPTEMBER 2023, THE USO LAUNCHED A NATIONAL BROADCAST PSA CAMPAIGN REACHING THE GENERAL PUBLIC THAT IS STILL ONGOING TODAY. THE CAMPAIGN ALSO HAS A HIGHLY TARGETED MEDIA EFFORT DESIGNED TO REACH AND BUILD AWARENESS WITH A YOUNGER COHORT OF POTENTIAL SUPPORTERS THAT CAN HELP SUSTAIN THE USO MISSION INTO THE FUTURE. SEE SCHEDULE O FOR MORE DETAILS OF THE ACCOMPLISHMENTS DURING 2024.THE USO'S MARKETING AND COMMUNICATIONS OUTREACH PROGRAMS AIM TO ADDRESS THE CIVILIAN-MILITARY DRIFT - A NATURAL DISCONNECT AND LACK OF UNDERSTANDING BETWEEN THOSE WHO HAVE SERVED IN THE MILITARY AND THOSE WHOM THEY DEFEND WHO HAVE NEVER SERVED AND MAY NOT KNOW OR BE RELATED TO ANYONE WHO HAS. THE USO LAUNCHED A NATIONAL BROADCAST PSA CAMPAIGN REACHING THE GENERAL PUBLIC BEGINNING IN SEPTEMBER 2023 THAT HAS, TO DATE, GARNERED MORE THAN ONE BILLION IMPRESSIONS ACROSS THOUSANDS OF STATIONS, LEVERAGING MEDIA CHANNELS LIKE BROADCAST TV, OUTDOOR BILLBOARDS, AND RADIO. THE CAMPAIGN ALSO HAS A HIGHLY TARGETED EFFORT DESIGNED TO REACH AND BUILD AWARENESS WITH A YOUNGER COHORT OF POTENTIAL DONORS AND SUPPORTERS THAT CAN HELP SUSTAIN THE USO MISSION INTO THE FUTURE. TO DATE, THIS EFFORT HAS GENERATED MORE THAN 280 MILLION IMPRESSIONS ACROSS DIGITAL AND LINEAR TELEVISION.IN ADDITION, THROUGH ITS WEBSITE AND MAIL, THE USO COLLECTED MORE THAN 1.3 MILLION MESSAGES OF APPRECIATION FROM THE AMERICAN PUBLIC IN 2024 WHICH ARE BEING DISTRIBUTED OR DISPLAYED AT USO LOCATIONS ACROSS THE GLOBE.

Program 3
Expenses: $7,235,937 Revenue: $0

SERVICE MEMBER, MILITARY FAMILY, AND EXPEDITIONARY PROGRAMS - USO PROVIDES A SUITE OF PROGRAMS FOCUSED ON WELLNESS AND RESILIENCY FOR SERVICE MEMBERS AND THEIR FAMILIES. THESE PROGRAMS INCLUDE THE...

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SERVICE MEMBER, MILITARY FAMILY, AND EXPEDITIONARY PROGRAMS - USO PROVIDES A SUITE OF PROGRAMS FOCUSED ON WELLNESS AND RESILIENCY FOR SERVICE MEMBERS AND THEIR FAMILIES. THESE PROGRAMS INCLUDE THE USO READING PROGRAM WHICH KEEPS SERVICE MEMBERS CONNECTED TO THEIR CHILDREN THROUGH STORY-TIME; USO HOLIDAYS WHICH PROVIDES PROGRAMMING TO HELP SERVICE MEMBERS FEEL CONNECTED AND SUPPORTED DURING THE HOLIDAYS THROUGHOUT THE YEAR; USO CARE PACKAGES, USO2GO AND PROGRAM IN A BOX KITS ENSURE SERVICE MEMBERS DEPLOYED TO REMOTE LOCATIONS CAN ENJOY ESSENTIALS, RECREATION AND COMFORTS OF HOME. SEE SCHEDULE O FOR MORE INFORMATION ABOUT THE PROGRAMS OFFERED AND ACCOMPLISHMENTS DURING 2024. SERVICE MEMBER AND MILITARY FAMILY PROGRAMS USO'S MILITARY AND MILITARY FAMILY PROGRAMS PROVIDE SUPPORT AND COMFORT TO SERVICE MEMBERS AND THEIR FAMILIES, WHETHER THEY ARE DEPLOYED, TRANSITIONING TO CIVILIAN LIFE, WOUNDED, ILL OR INJURED, OR HAVE MADE THE ULTIMATE SACRIFICE FOR OUR COUNTRY. USO READING PROGRAM THE USO READING PROGRAM KEEPS SERVICE MEMBERS CONNECTED TO THEIR CHILDREN THROUGH STORY-TIME. SERVICE MEMBERS CAN VISIT A USO CENTER OR EXPEDITIONARY LOCATION OFFERING THE PROGRAM, RECORD THEMSELVES READING THEIR CHILD'S FAVORITE STORY AND HAVE THAT RECORDING AND A COPY OF THE BOOK SENT TO THEIR HOME - ENSURING THAT THEY CAN READ THEIR CHILD A BEDTIME STORY FROM ANYWHERE IN THE WORLD. RECOGNIZING THE CHALLENGES MILITARY CHILDREN OFTEN FACE WHEN DEALING WITH SEPARATION, THE USO READING PROGRAM ALSO MAKES IT POSSIBLE FOR MILITARY KIDS TO ADD A NEW BOOK TO THEIR OWN LIBRARY AND SHARE STORY TIME WITH SOMEONE THEY LOVE BY RECORDING THEMSELVES READING. THE PROGRAM HAS EVOLVED TO INCLUDE DIGITAL RECORDING DELIVERY AND AUTOMATED BOOK DELIVERY TO ALLOW LOVED ONES TO RECEIVE BOTH IN AN EXPEDITED TIMEFRAME. USO HOLIDAYSUSO HOLIDAYS OFFERS BOTH PROGRAMMING AND SPECIAL CARE PACKAGES TO HELP SERVICE MEMBERS FEEL CONNECTED AND SUPPORTED DURING HOLIDAYS THROUGHOUT THE YEAR. USO CENTERS AND TEAMS ACTIVATE AROUND THE GLOBE TO BRING A PIECE OF HOME TO SERVICE MEMBERS AND THEIR FAMILIES, NO MATTER WHERE THEY ARE CALLED TO SERVE DURING THE HOLIDAYS. WHETHER IT IS DELIVERING CARE PACKAGES, HOSTING HOLIDAY EVENTS, PROVIDING FREE ENTERTAINMENT, OR ENABLING TECHNOLOGY THAT BRINGS LOVED ONES TOGETHER, THE USO HELPS SERVICE MEMBERS AND THEIR FAMILIES STAY CONNECTED TO THE COMFORTS OF HOME DURING THE HOLIDAY SEASONS. SERVICE MEMBERS HAVE SHARED THAT THROUGH USO HOLIDAYS, THEY WERE GIVEN THE OPPORTUNITY TO CELEBRATE THE HOLIDAYS THEY WOULD NOT HAVE HAD OTHERWISE. IN 2024, THE USO DELIVERED 50,000 HOLIDAY CARE PACKAGES TO MILITARY SERVICE MEMBERS SERVING IN REMOTE OPERATING AND TRAINING BASES, REACHING SERVICE MEMBERS IN 55 COUNTRIES. EACH SPECIAL CARE PACKAGE IS DELIVERED IN A FESTIVE USO BRANDED BAG AND INCLUDES A SNACK PACK AND A VARIETY OF PARTNER-PROVIDED ITEMS DONATED IN-KIND. IN ADDITION, USO CENTERS AROUND THE WORLD HOSTED HOLIDAY EVENTS WITH NEARLY 700,000 PARTICIPANTS.USO GAMINGTHE USO GAMING PROGRAM FOCUSES ON CREATING OPPORTUNITIES FOR SERVICE MEMBERS AND THEIR FAMILIES TO ENGAGE IN A VARIETY OF DIFFERENT GAMING ACTIVITIES, REGARDLESS OF THEIR LOCATION. THE PROGRAM INCLUDES LOCAL, REGIONAL AND GLOBAL EVENTS VARYING FROM TOURNAMENTS AND LEAGUES TO CASUAL TRIVIA AND COMMUNITY NIGHTS AND EVERYTHING IN BETWEEN. THE GAMING PROGRAM CAPTURES BOTH ONLINE AND IN PERSON EXPERIENCES TO BETTER SERVE OUR AUDIENCE AND THOSE AROUND THEM. THROUGHOUT 2024, USO'S GAMING PROGRAM DELIVERED BROADER SERVICES TO A GLOBAL AUDIENCE THROUGH PROGRAMS, ACCESSIBILITY, AND EXPEDITIONARY SUPPORT. OVER 4,000 PROGRAMS TOOK PLACE AT LOCAL USO CENTERS RESULTING IN OVER 200,000 SERVICE MEMBER ENGAGEMENTS. ACCESS TO GAMING EQUIPMENT CONTINUES TO BE A KEY PRIORITY FOR THE USO. OVER 800,000 VISITS TO USO CENTERS MARKED GAMING AS THE REASON FOR THEIR VISIT. NOT ONLY DID THE USO CONTINUE TO PROVIDE ACCESS AND EQUIPMENT TO SERVICE MEMBERS THROUGHOUT THE WORLD, WE CONTINUED TO INVEST IN RAPID RESPONSE GAMING KITS THAT PROVIDE SERVICE MEMBERS WITH ACCESS TO GAMING IN LOCATIONS WHERE NO USO CENTER EXISTS. THESE KITS ARE DEPLOYED ACROSS THE GLOBE, NOTABLY IN PLACES LIKE SOMALIA, ABOARD AIRCRAFT CARRIERS, AND WITH OUR SERVICE MEMBERS DEPLOYED TO EASTERN EUROPE.USO CANINE PROGRAMTHE USO UNDERSTANDS THE STRONG BOND BETWEEN HUMANS AND ANIMALS, AND THE CRITICAL ROLES DOGS CAN PLAY WITHIN THE MILITARY COMMUNITY TO HELP ADDRESS MENTAL, EMOTIONAL, AND PHYSICAL NEEDS. THE USO CANINE PROGRAM INCLUDES THERAPY DOGS, FAMILY PETS AND MILITARY WORKING DOG PROGRAMS. INTERACTING WITH THERAPY DOGS CAN REDUCE STRESS AND PROVIDE A UNIQUE MORALE BOOST FOR SERVICE MEMBERS AND THEIR FAMILIES. INCLUDING CANINE FAMILY MEMBERS IN PROGRAMS ENABLES FAMILIES TO PARTICIPATE MORE FULLY IN USO ACTIVITIES AND FEEL CONNECTED TO THEIR COMMUNITY. USO'S SUPPORT OF MILITARY WORKING DOGS HONORS THEIR CONTRIBUTION, AS WELL AS THAT OF THEIR HUMAN HANDLERS, WHO ALSO FEEL CARED FOR AS THEIR CANINE BATTLE BUDDY IS ACKNOWLEDGED.USO SPECIAL DELIVERYCOMBINING BABY SHOWER GAMES, LOCAL GUEST SPEAKERS AND DRAWINGS FOR TRADITIONAL BABY SHOWER GIFTS, THESE POPULAR SHOWERS HOSTED BY USO CENTERS PROVIDE A TOUCH OF HOME FOR PARENTS-TO-BE WHO ARE OFTEN AWAY FROM THEIR FAMILIES, FRIENDS AND SUPPORT NETWORKS DURING THEIR PREGNANCIES. USO SPECIAL DELIVERY IS ALSO OFFERED VIRTUALLY, WITH VIRTUAL BABY SHOWERS THAT CAN REACH REMOTE MILITARY COMMUNITIES LOCATED FAR FROM A USO CENTER, WHERE A TRADITIONAL, IN-PERSON BABY SHOWER MIGHT NOT BE POSSIBLE. 70% OF PARTICIPANTS REPORT THAT THE USO SPECIAL DELIVERY BABY SHOWER IS THE ONLY SHOWER THEY WILL HAVE TO CELEBRATE THIS LIFE MILESTONE. IN 2024, THE USO HOSTED 140 SHOWERS, INCLUDING VIRTUAL SHOWERS, AND REACHED MORE THAN 1,800 EXPECTANT FAMILIES. USO COFFEE CONNECTIONSMILITARY SPOUSES ARE INVITED TO ATTEND USO COFFEE CONNECTIONS GATHERINGS AT THEIR LOCAL USO CENTER TO CONNECT WITH NEW FRIENDS OR RECONNECT WITH OLD ONES. THESE EVENTS ALLOW SPOUSES TO RELAX IN A COMFORTABLE SETTING, SHARE ADVICE, LEARN ABOUT LOCAL EVENTS AND MAKE NEW FRIENDS OVER A CUP OF COFFEE, A CRAFT, LOCAL OUTING AND MORE. THROUGH USO COFFEE CONNECTIONS, MILITARY SPOUSES STAY CONNECTED TO THEIR COMMUNITIES NO MATTER WHERE THEY ARE STATIONED. IN 2024, THE USO HOSTED MORE THAN 900 EVENTS - BOTH IN-PERSON AND VIRTUALLY - CONNECTING OVER 2,800 MILITARY SPOUSES AROUND THE WORLD. USO COFFEE CONNECTIONS LIVE SUPPORTS MILITARY SPOUSES WHO MIGHT NOT HAVE READY ACCESS TO A USO CENTER. THIS VIRTUAL EVENT IS AN HOUR-LONG "COFFEE CHAT" WITH AN INFLUENTIAL GUEST, IN WHICH THEY DISCUSS TOPICS THAT ARE RELEVANT AND TRENDING WITHIN THE MILITARY SPOUSE COMMUNITY. TOPICS SUCH AS COMMUNITY, HEALTH, WELLNESS, MARRIAGE AND THE MILITARY, STATION CHANGES AND DEPLOYMENTS, EMPLOYMENT AND MANY OTHERS HAVE BEEN DISCUSSED. EXPEDITIONARY PROGRAMSTHE USO DELIVERS SUPPORT TO SERVICE MEMBERS STATIONED ABROAD WHO ARE TRAINING IN ISOLATED LOCATIONS OR ON ARDUOUS MISSIONS IN REMOTE PARTS OF THE WORLD. USO CARE PACKAGESTHE USO CARE PACKAGE PROGRAM PROVIDES SERVICE MEMBERS WITH TWO DIFFERENT TYPES OF CARE PACKAGES - A SNACK PACK AND TOILETRY PACK. BOTH ARE CONSTRUCTED WITH A DURABLE NYLON MATERIAL WITH A MODULAR LIGHTWEIGHT LOAD-CARRYING EQUIPMENT (MOLLE) SYSTEM ON THE BACK OF THE POUCH FOR EASY ATTACHMENT ON MOST MILITARY-ISSUED GEAR. THE SNACK PACK IS ASSEMBLED WITH A MIXTURE OF HEALTHY AND SWEET TREATS, WHILE THE STANDARD TOILETRY PACK COMES EQUIPPED WITH A WIDE RANGE OF TRAVEL-SIZED HYGIENE PRODUCTS. THERE IS ALSO A SPECIAL VERSION OF THE PACK THAT PROVIDES FEMININE HYGIENE AND SELF-CARE PRODUCTS. USO CENTERS ALSO DISTRIBUTE SPECIALIZED CARE PACKAGES MEETING A VARIETY OF NEEDS IN THE MILITARY COMMUNITY. IN 2024, OVER 350,000 CARE PACKAGES WERE DELIVERED TO SERVICE MEMBERS AND FAMILY MEMBERS ACROSS THE UNITED STATES AND IN 90 COUNTRIES AROUND THE GLOBE.USO2GOFOR SERVICE MEMBERS STATIONED IN REMOTE LOCATIONS WHERE NO USO CENTER EXISTS, USO2GO KITS OFFER FUN DIVERSIONS AND COMFORTS OF HOME FOR UNITS SERVING AROUND THE GLOBE. DEVELOPED USING FEEDBACK FROM DEPLOYED SERVICE MEMBERS, THESE CUSTOMIZABLE KITS INCLUDE EVERYTHING FROM SNACKS AND TOILETRIES TO ELECTRONICS AND GAMING EQUIPMENT. THE INTENT OF USO2GO IS DESIGNED TO CREATE OPPORTUNITIES FOR SERVICE MEMBERS TO RELAX AND RECHARGE WHILE DEPLOYED TO REMOTE AND DIFFICULT LOCATIONS.FOR MORE THAN A DECADE, USO2GO BOXES HAVE BEEN DELIVERED TO REMOTE PLACES ACROSS AFGHANISTAN, ANGOLA, AUSTRALIA, COLOMBIA, DJIBOUTI, EGYPT, HAITI, HONDURAS, INDIA, INDONESIA, IRAQ, JORDAN, KAZAKHSTAN, KUWAIT, LIBYA, LITHUANIA, MALI, MICRONESIA, NICARAGUA, NIGER, THE PHILIPPINES, POLAND, SINGAPORE AND MORE. IN 2024, THE USO SUPPORTED MORE THAN 470 INDIVIDUAL MILITARY UNITS DEPLOYED TO FAR REACHING EXPEDITIONARY LOCATIONS IN 120 COUNTRIES.

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Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

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Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $167,068,418
Program Service Revenue $312,450
Investment Income $1,057,588
Other Revenue $-410,155
TOTAL REVENUE $168,028,301

Expense Breakdown

Grants Paid $50,000
Salaries & Benefits $74,595,873
Fundraising Expenses $36,320,996
Program Expenses $111,074,246
Other Expenses $83,977,708
TOTAL EXPENSES $163,487,334

Year-over-Year Comparison

2024 2023 Change
Revenue $168,028,301 $163,512,353 +0.0%
Expenses $163,487,334 $159,813,703 +0.0%
Net Income $4,540,967 $3,698,650 +0.2%
Key Indicators
Grants to Organizations Grants to Individuals Lobbying Political Activity Foreign Activities Donor Advised Fund Schedule B Required
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Governance

Voting Members
26
Independent Members
25
Employees
840
Volunteers
21486

Governance Policies

Conflict of Interest Policy
Whistleblower Policy
Document Retention Policy

Special Practices & Reported Activities

Operated a School
Operated a Hospital
Provided First Class Travel
Reported Conflict of Interest
Reported Asset Diversion
Excess Benefit Transaction
Made Political Expenditures
Engaged in Lobbying
Operated Donor Advised Fund
Maintained Art Collections
Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers
3
$1,815,061
Total Directors
32
$917,754
Key Employees
5
$2,158,509
Highest Compensated
5
reported
Name Title Hours/Week Role Reportable Comp Other Comp Total
DR JD CROUCH II PRESIDENT & CEO 50.00
Officer Director
$734,818 $182,936 $917,754
GEN DAVID L GOLDFEIN CHAIRMAN 2.00
Director
$0 $0 $0
BARBARA BARRETT DIRECTOR 2.00
Director
$0 $0 $0
BECCA KERR DIRECTOR (BEG 11/24) 1.00
Director
$0 $0 $0
COURTNEY L BILLINGTON DIRECTOR 2.00
Director
$0 $0 $0
DAVID A THOMPSON DIRECTOR (BEG 11/24) 1.00
Director
$0 $0 $0
DAWN HALFAKER DIRECTOR 2.00
Director
$0 $0 $0
FRANK ST JOHN DIRECTOR 1.00
Director
$0 $0 $0
FRED L STOKES DIRECTOR 1.00
Director
$0 $0 $0
GEN CRAIG R MCKINLEY RET DIRECTOR 1.00
Director
$0 $0 $0
GERRY BYRNE DIRECTOR 1.00
Director
$0 $0 $0
GINGER MILLER DIRECTOR (THRU 11/24) 1.00
Director
$0 $0 $0
JAMES HAMILTON DIRECTOR 1.00
Director
$0 $0 $0
JED F BECKER DIRECTOR 1.00
Director
$0 $0 $0
JEFF KNITTEL DIRECTOR 1.00
Director
$0 $0 $0
LEANNE CARET DIRECTOR 2.00
Director
$0 $0 $0
LTG WILLIAM JLENNOX JR RET DIRECTOR 1.00
Director
$0 $0 $0
MANNY PINEIRO DIRECTOR (THRU 11/24) 1.00
Director
$0 $0 $0
MARILYN COHEN DIRECTOR 1.00
Director
$0 $0 $0
MARK RAHIYA DIRECTOR 2.00
Director
$0 $0 $0
MARY A WINNEFELD DIRECTOR (THRU 11/24) 1.00
Director
$0 $0 $0
MATTHEW BROMBERG DIRECTOR 1.00
Director
$0 $0 $0
MG FRANK D VAVALA RET DIRECTOR (THRU 11/24) 1.00
Director
$0 $0 $0
MICHAEL DIPPOLD DIRECTOR 1.00
Director
$0 $0 $0
MICHAEL P EMMERT DIRECTOR 2.00
Director
$0 $0 $0
MICHAEL QUIGLEY DIRECTOR 1.00
Director
$0 $0 $0
ORLAN BOSTON DIRECTOR 1.00
Director
$0 $0 $0
PATRICK ABRAM DIRECTOR 1.00
Director
$0 $0 $0
R GIL KERLIKOWSKE DIRECTOR (THRU 11/24) 1.00
Director
$0 $0 $0
REBEKAH G SANDERLIN DIRECTOR (THRU 11/24) 1.00
Director
$0 $0 $0
TINA W JONAS DIRECTOR 2.00
Director
$0 $0 $0
WILLIAM ROBERTI DIRECTOR 1.00
Director
$0 $0 $0
KRISTINE SHUMACK TREASURER / CFO 48.00
Officer
$416,533 $63,724 $480,257
TAMMY HEISER SECRETARY / CHRO 50.00
Officer
$349,189 $67,861 $417,050
ALAN REYES COO (THRU 01/24) 50.00
Key Emp
$495,843 $11,961 $507,804
CHRISTOPHER PLAMP COO (BEG 02/24) 50.00
Key Emp
$447,958 $37,757 $485,715
BRIAN COWART CDO/CMO (THRU 07/24) 50.00
Key Emp
$424,297 $30,446 $454,743
VIRGINIA BURNLEY CHIEF GOVERNMENT RELATIONS OFFICER 50.00
Key Emp
$322,841 $55,386 $378,227
ADRIAN SLAGLE CDO/CMO (BEG 07/24) 50.00
Key Emp
$273,954 $58,066 $332,020
GARY COLE REGIONAL PRESIDENT (WEST) 50.00
Highest
$323,773 $41,120 $364,893
REBECCA PARKES REGIONAL PRESIDENT (NORTH) 50.00
Highest
$304,282 $59,870 $364,152
LISA RIGGINS REGIONAL PRESIDENT (SOUTHEAST) 50.00
Highest
$317,093 $40,829 $357,922
WILLIAM SKELLY VP, IT 50.00
Highest
$263,247 $49,734 $312,981
LORIN STEWART VP, FIELD DEVELOPMENT 50.00
Highest
$257,543 $21,962 $279,505
Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year Revenue Expenses Assets Net Income
2024 $168,028,301 $163,487,334 $124,981,527 $4,540,967
2023 $163,512,353 $159,813,703 $124,386,442 $3,698,650
2022 $154,440,142 $166,596,400 $114,377,618 $-12,156,258
2021 $178,376,882 $162,023,885 $122,875,753 $16,352,997
2020 $158,052,372 $149,555,334 $108,560,419 $8,497,038
2019 $147,807,433 $155,588,896 $98,585,488 $-7,781,463
2018 $135,555,798 $129,559,788 $108,393,714 $5,996,010
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