White Plains Hospital Medical Center

WHITE PLAINS HOSPITAL CENTER ("THE HOSPITAL") IS A 292-BED ACUTE CARE NOT-FOR PROFIT HOSPITAL SERVING THE HEALTHCARE NEEDS OF PEOPLE WHO LIVE IN, WORK IN OR VISIT WESTCHESTER COUNTY, NEW YORK AND ITS SURROUNDING AREAS. ALL CARE AND SERVICES ARE PROVIDED WITHOUT REGARD TO RACE, COLOR, CREED, NATIONAL ORIGIN, AGE, SEXUAL ORIENTATION OR ABILITY TO PAY. THE HOSPITAL HAS A TRADITION OF EXCELLENCE THAT HAS EARNED IT AN OUTSTANDING REPUTATION FOR HIGH-QUALITY PATIENT CARE AND MEANINGFUL IMPACT IN THE COMMUNITY. THROUGHOUT ITS 130-YEAR HISTORY, THE HOSPITAL HAS CONTINUED TO RAISE THE BAR FOR MODERN, SOPHISTICATED HEALTHCARE, DELIVERING INNOVATIVE, CUTTING-EDGE THERAPIES AND THE HIGHEST QUALITY CARE IN A CONVENIENT AND COMFORTABLE SETTING. OUR OVER 4,500 EMPLOYEES PRIDE THEMSELVES ON PROVIDING COMPASSIONATE CARE EVERY DAY TO THE PATIENTS THEY SERVE. OUR PARTNERSHIP WITH MONTEFIORE HAS HELPED TO ACCELERATE OUR GROWTH AND ABILITY TO PROVIDE OUR COMMUNITY WITH ADVANCED CARE, CLOSE TO HOME. WITH ACCESS TO EXPANDED RESEARCH STUDIES AND CLINICAL TRIALS FOR OUR ONCOLOGY PATIENTS, A GROWING NUMBER OF CONTINUING MEDICAL EDUCATION OPPORTUNITIES FOR OUR PHYSICIANS AND OTHER PROVIDERS, THE MONTEFIORE EINSTEIN CARDIAC SURGERY PROGRAM AT WHITE PLAINS HOSPITAL, THE MONTEFIORE STRUCTURAL HEART PROGRAM AT WHITE PLAINS HOSPITAL, AND THE WHITE PLAINS HOSPITAL PEDIATRIC SPECIALTY CENTER (STAFFED BY MONTEFIORE-ASSOCIATED PEDIATRICIANS), THE PARTNERSHIP HAS STRENGTHENED BOTH ORGANIZATIONS, FOSTERED SEAMLESS COLLABORATION AMONG CLINICIANS, AND HAS INSPIRED US TO CONTINUE TO ADVANCE THE LEVEL OF CARE WE PROVIDE. THE HOSPITAL PROVIDES ACUTE INPATIENT AND EMERGENCY CARE AS WELL AS A COMPREHENSIVE ARRAY OF OUTPATIENT SERVICES. KEY CLINICAL PROGRAMS INCLUDE MATERNITY, WHICH OFFERS A LEVEL III INTENSIVE NEONATAL CARE UNIT; AND CARDIAC SERVICES THAT INCLUDE CARDIAC CATHETERIZATION LABORATORIES PERFORMING LIFESAVING EMERGENCY AND ELECTIVE ANGIOPLASTY, AS WELL AS CARDIAC ABLATION AND OTHER INNOVATIVE ELECTROPHYSIOLOGY PROCEDURES. IN ADDITION, THE MONTEFIORE EINSTEIN CARDIAC SURGERY PROGRAM HAS EXCEEDED NATIONAL BENCHMARKS FOR PATIENT OUTCOMES. ADDITIONAL CENTERS OF EXCELLENCE INCLUDE ONCOLOGY; ORTHOPEDICS; NEUROSCIENCES INCLUDING STROKE CARE; AND SPECIALIZED SURGICAL SERVICES INCLUDING ROBOTIC, VASCULAR AND BARIATRIC, AS WELL AS A SEIZURE DIAGNOSTIC CENTER AND A WOUND CARE CENTER. IN 2023, THE HOSPITAL OPENED AN EXPANDED LABORATORY POWERED BY INNOVATIVE TECHNOLOGY TO HELP FACILITATE FASTER DIAGNOSES AND TREATMENT FOR PATIENTS WHILE ALSO SUPPORTING GREATER TEST AND SAMPLE CAPACITY WITH HIGH THROUGHPUT TESTING AND REDUNDANCY. IT ALSO LAUNCHED THE MONTEFIORE STRUCTURAL HEART PROGRAM AT WHITE PLAINS HOSPITAL, MARKED BY THE SUCCESSFUL COMPLETION OF ITS FIRST MINIMALLY INVASIVE HEART VALVE REPLACEMENT PROCEDURES, KNOWN AS TRANSCATHETER AORTIC VALVE REPLACEMENT (TAVR), MARKING ANOTHER KEY MILESTONE IN THE GROWTH OF THE HOSPITAL'S ADVANCED CARDIAC SERVICES. IN ADDITION, THE HOSPITAL OPENED ITS FIRST DENTAL PRACTICE, WHITE PLAINS HOSPITAL DENTAL CARE, AT THE END OF 2023. THE HOSPITAL CONTINUED TO GROW ITS STAFF AND CLINICAL LEADERSHIP IN 2023, INCLUDING NAMING ITS FIRST EXECUTIVE DIRECTOR OF NEUROSCIENCES, DR. RAFAEL A. ORTIZ; A NEW DIRECTOR OF STROKE SERVICES, DR. PAUL EUGENE P. LLEVA; AND A NEW ASSOCIATE MEDICAL DIRECTOR FOR AMBULATORY QUALITY & PHYSICIAN SERVICES, DR. GREGORY PONTONE. REFLECTING THE HOSPITAL'S INCREASING REACH AND IMPACT, WHITE PLAINS HOSPITAL PRESIDENT AND CEO SUSAN FOX WAS APPOINTED TO THE BOARD OF COMMISSIONERS OF THE JOINT COMMISSION, THE NATION'S OLDEST AND LARGEST STANDARDS-SETTING AND ACCREDITING BODY IN HEALTHCARE, WHILE DR. KIMBERLY YEE, DIRECTOR OF THE HOSPITAL'S COLORECTAL CANCER PROGRAM, WAS APPOINTED CHAIR OF THE NATIONAL ACCREDITATION PROGRAM FOR RECTAL CANCER (NAPRC) EDUCATION COMMITTEE. ADMINISTERED BY THE AMERICAN COLLEGE OF SURGEONS, THE NAPRC SETS HIGH STANDARDS FOR SURGICAL EDUCATION AND PRACTICE TO IMPROVE THE QUALITY OF CARE. THE HOSPITAL'S EMERGENCY DEPARTMENT IS THE BUSIEST IN WESTCHESTER COUNTY, WITH MORE THAN 80,000 PATIENT VISITS ANNUALLY. THE EMERGENCY DEPARTMENT UTILIZES A TEAM-BASED APPROACH TO PROVIDE EMERGENCY CARE EFFECTIVELY AND EFFICIENTLY TO ALL PATIENTS. THE EMERGENCY DEPARTMENT IS A VITAL SERVICE TO THOSE LIVING, WORKING AND VISITING WESTCHESTER COUNTY AND PROVIDES NEEDED EMERGENT CRITICAL CARE 24 HOURS A DAY, 365 DAYS OF THE YEAR. DESPITE THE PRIMARY CARE AND OUTREACH PROGRAMS AVAILABLE THROUGH THE HOSPITAL AND OTHERS SERVING THE COMMUNITY, FOR MANY UNINSURED AND UNDERINSURED, WHITE PLAINS HOSPITAL'S EMERGENCY ROOM IS THEIR PRIMARY SOURCE OF ACCESSING HEALTHCARE SERVICES. FOLLOWING A RECENT REDESIGN TO STREAMLINE PATIENT CARE, DOOR-TO-PROVIDER TIMES WERE REDUCED FROM AN AVERAGE OF 22 MINUTES TO JUST 10 MINUTES. SINCE EXPANDING "THE WPH CARES" TRANSITIONAL CARE PROGRAM IN 2021, THERE HAS BEEN A DECREASE IN OUR OVERALL AND DISEASE SPECIFIC READMISSION RATES. COMPARING 2021-2023 WITH 2017-2020, OUR ALL-CAUSE READMISSION RATE DECREASED TO 11.6% COMPARED TO 13%. THERE HAS ALSO BEEN A DECREASE IN SPECIFIC PROGRAMS INCLUDING CHF (12.9% VS 18.5%), COPD (15.7% VS 17.1%) AND PNEUMONIA (14.1% VS 14.3%). THE CHF PROGRAM HAD THE MOST INTENSIVE INTERVENTIONS INCLUDING REMOTE PATIENT MONITORING, COMMUNITY PARAMEDICINE AND TELE-CLINICAL PHARMACY. IN 2023, 6,437 OUTREACH ATTEMPTS WERE MADE EACH MONTH WITH A 73% CONTACT RATE OVERALL. IN CERTAIN PROGRAMS, PATIENTS ARE FOLLOWED FOR 30 DAYS. IN THESE PROGRAMS, WE ENROLLED 377 PATIENTS WITH CHF (193 OF WHICH ALSO WERE ENROLLED IN REMOTE PATIENT MONITORING), 149 PATIENTS WITH COPD, 764 PATIENTS WITH PNEUMONIA. WE ALSO ENROLLED 968 PATIENTS IN OUR VIRTUAL ACUTE CARE CLINIC, RUN BY OUR ADVANCED PRACTICE PROVIDERS AND OVERSEEN BY OUR MEDICAL DIRECTOR. IN 2023, WHITE PLAINS HOSPITAL WAS ONCE AGAIN RECOGNIZED WITH VARIOUS AWARDS AND ACCREDITATIONS, INCLUDING: AWARDED FOR THE SECOND CONSECUTIVE YEAR WITH A FIVE-STAR QUALITY RATING FROM THE CENTERS FOR MEDICARE & MEDICAID SERVICES (CMS), THE HIGHEST DISTINCTION OFFERED BY THE FEDERAL AGENCY. WHITE PLAINS HOSPITAL IS THE ONLY HOSPITAL IN WESTCHESTER COUNTY AND THE REGION (INCLUDING FAIRFIELD COUNTY AND THE HUDSON VALLEY) AND ONE OF ONLY ELEVEN IN NEW YORK STATE TO RECEIVE FIVE STARS; RECOGNIZED AS A "BEST REGIONAL HOSPITAL" FOR THE FIFTH CONSECUTIVE YEAR BY U.S. NEWS & WORLD REPORT, THE HIGHEST RANKING FOR ALL HOSPITALS IN WESTCHESTER AND SURROUNDING COUNTIES ROCKLAND, PUTNAM, ORANGE AND DUTCHESS; RECOGNIZED AS A BEST-IN-STATE HOSPITAL BY NEWSWEEK; NAMED ONE OF THE 100 BEST HOSPITALS FOR CORONARY INTERVENTION BY HEALTHGRADES, PLACING IT AMONG THE TOP 5% IN THE NATION FOR THOSE PROCEDURES; MONTEFIORE CARDIAC SURGERY PROGRAM AT WHITE PLAINS HOSPITAL EARNED A THREE-STAR RATING, THE HIGHEST QUALITY RATING AWARDED, FROM THE SOCIETY OF THORACIC SURGEONS FOR PATIENT CARE AND CLINICAL OUTCOMES IN CORONARY ARTERY BYPASS GRAFTING PROCEDURES, PLACING THE PROGRAM AMONG THE TOP 10% FOR HEART BYPASS SURGERY IN THE U.S. AND CANADA; RECOGNIZED BY THE AMERICAN COLLEGE OF SURGEONS NATIONAL SURGICAL QUALITY IMPROVEMENT PROGRAM (ACS NSQIP) AS ONE OF 78 of ACS NSQIP PARTICIPATING HOSPITALS TO ACHIEVE MERITORIOUS OUTCOMES FOR SURGICAL PATIENT CARE, AND ONE OF ONLY 46 NATIONALLY NAMED TO THE ORGANIZATION'S "ALL CASES MERITORIOUS "HIGH RISK MERITORIOUS" LISTS; ACHIEVED SPECIAL RECOGNITION AS AN "AGE-FRIENDLY HEALTH SYSTEM - COMMITTED TO CDARE EXCELLENCE FOR SHOWING EXEMPLARY EFFORTS TO ENHANCE CARE FOR ALL OLDER ADULTS THAT IT SERVES; AWARDED THE OUTSTANDING PATIENT EXPERIENCE AWARD FROM HEALTHGRADES FOR THE 10TH CONSECUTIVE TIME - ONE OF ONLY 16 HOSPITALS IN NEW YORK STATE TO BE HONORED DURING THE RATING PERIOD; ONLY HOSPITAL IN NEW YORK STATE TO BE NAMED TO FORTUNE MEDIA AND GREAT PLACE TO WORK'S LIST OF "BEST WORKPLACES IN NEW YORK. RECEIVED THE EMERGENCY NURSES ASSOCIATION'S 2023 LANTERN AWARD - ONE OF JUST SEVEN IN NEW YORK AND 53 IN THE WORLD TO ACHIEVE THIS THREE-YEAR DESIGNATION, RECOGNIZING EMERGENCY DEPARTMENTS AND THEIR NURSES FOR DEMONSTRATING EXCEPTIONAL AND INNOVATIVE PERFORMANCE IN LEADERSHIP, PRACTICE, EDUCATION, ADVOCACY AND RESEARCH. THE HOSPITAL IS ALSO DEDICATED TO THE WELLNESS OF ITS COMMUNITY AND CONDUCTS A VARIETY OF COMMUNITY-FOCUSED EDUCATIONAL PROGRAMS THAT CONCENTRATE ON PREVENTION AND OVERALL WELL-BEING. THESE PROGRAMS INCLUDE COMMUNITY LECTURES, ESSENTIAL SCREENINGS AND EDUCATIONAL EVENTS. WHITE PLAINS HOSPITAL WAS THE FOUNDING MEMBER OF THE HEALTHY COMMUNITY INITIATIVE (HCI) TASKFORCE BACK IN 2018. THE HCI IS A COLLABORATIVE EFFORT WITH THE CITY OF WHITE PLAINS, THE MINISTERS FELLOWSHIP COUNCIL, THE WHITE PLAINS HOUSING AUTHORITY AND THE WHITE PLAINS SCHOOL DISTRICT, AS WELL AS OTHER STAKEHOLDERS IN THE COMMUNITY WHO TOGETHER OFFER FREE PROGRAMS AND RESOURCES PROMOTING HEALTHY BEHAVIORS AND DISEASE PREVENTION. FOR THE PAST SEVERAL YEARS THE HOSPITAL HAS RECEIVED A GRANT FROM THE COLLEGE OF AMERICAN PATHOLOGISTS (CAP FOUNDATION) TO