SERVICE MANAGEMENT GROUP INC

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

2004

Legal Domicile

Principal Officer

JOHN DAHM

Phone

9529353515

Tax Period

2024-01-01 to 2024-12-31

SERVICE MANAGEMENT GROUP INC, founded in 2004, is a mid-sized nonprofit in the Human Services sector that reported $39.0M in total revenue in fiscal year 2024. Revenue grew 14% year-over-year, indicating healthy expansion.

Mission

TO PROVIDE MANAGEMENT SERVICES TO THE OTHER AFFILIATED NONPROFIT ORGANIZATIONS THAT PROVIDE SERVICES AND SUPPORTS TO PEOPLE WITH DISABILITIES AND OLDER ADULTS LIVING AT HOME IN THEIR COMMUNITY.

Program Service Accomplishments

Program 1

Expenses: $79,077 Revenue: $37,495,868

TO PROVIDE MANAGEMENT SERVICES TO THE OTHER AFFILIATED NONPROFIT ORGANIZATIONS THAT PROVIDE SERVICES AND SUPPORTS TO PEOPLE WITH DISABILITIES AND OLDER ADULTS LIVING AT HOME IN THEIR COMMUNITY.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $0

Program Service Revenue $37,495,868

Investment Income $1,488,854

Other Revenue $32,964

TOTAL REVENUE $39,017,686

Expense Breakdown

Grants Paid $79,077

Salaries & Benefits $28,265,380

Fundraising Expenses $0

Program Expenses $79,077

Other Expenses $11,536,286

TOTAL EXPENSES $39,880,743

Year-over-Year Comparison

	2024	2023	Change
Revenue	$39,017,686	$34,155,169	+0.1%
Expenses	$39,880,743	$34,547,721	+0.2%
Net Income	$-863,057	$-392,552	+1.2%

Key Indicators

✓ Grants to Organizations ✓ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✗ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

N/A

Employees

493

Volunteers

N/A

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$1,747,645

Total Directors

$703,968

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
JOHN DAHM	CHIEF EXECUTIVE OFFICER	10.00	Officer Director	$664,868	$0	$664,868
MARK HESTON	CHAIR	0.30	Officer Director	$7,500	$0	$7,500
STEVE SUCKOW	VICE CHAIR	0.10	Officer Director	$5,000	$0	$5,000
MONICA THEISEN	TREASURER	0.10	Officer Director	$6,600	$0	$6,600
ROBIN BROWN	BOARD MEMBER	0.10	Director	$5,000	$0	$5,000
BONNIE HAYS	BOARD MEMBER	0.10	Director	$5,000	$0	$5,000
MIKE HOLTZ	BOARD MEMBER	0.10	Director	$5,000	$0	$5,000
CHRISTIANA FINNERN	BOARD MEMBER	0.10	Director	$5,000	$0	$5,000
CHAD DERNER	CHIEF FINANCIAL OFFICER (SEPT. 2024)	10.00	Officer	$70,375	$0	$70,375
LEANN FRETTE	CHIEF SOLUTIONS OFFICER	10.00	Officer	$255,000	$0	$255,000
SUSAN MORGAN	CHIEF OPERATIONS OFFICER	10.00	Officer	$177,691	$0	$177,691
TIMOTHY JONES	CHIEF TECHNOLOGY OFFICER	18.00	Officer	$178,126	$0	$178,126
DAVID HANCOX	CHIEF ORGANIZATION OFFICER	10.00	Officer	$196,002	$0	$196,002
AMY HILSGEN	CHIEF HR OFFICER	10.00	Officer	$186,483	$0	$186,483
KEVIN DRAPER	IT DEVELOPMENT MANAGER	1.00	Highest	$138,100	$0	$138,100
KAREN FERK	PROGRAM DIRECTOR	1.00	Highest	$149,149	$0	$149,149
TYLER LANGENFELD	PROGRAM DIRECTOR	1.00	Highest	$140,323	$0	$140,323
ROCHELLE WODARZ	PROGRAM DIRECTOR	1.00	Highest	$175,457	$0	$175,457
VALERIE PATINO	PROGRAM DIRECTOR	1.00	Highest	$170,637	$0	$170,637

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2024	$39,017,686	$39,880,743	$74,979,128	$-863,057
2023	$34,155,169	$34,547,721	$23,943,248	$-392,552
2022	$32,468,317	$31,736,844	$35,969,701	$731,473
2021	$27,255,023	$27,814,225	$26,354,857	$-559,202
2020	$27,197,228	$27,879,262	$24,466,017	$-682,034
2019	$26,054,044	$26,504,947	$18,404,717	$-450,903
2018	$20,226,613	$20,095,063	$25,151,760	$131,550