PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT INC

EIN: 222582290

BROWNSBURG, IN

Total Revenue
$1,428,274
Total Expenses
$1,723,265
Total Assets
$417,750
Net Assets
$-451,978
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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year
1985
Legal Domicile
DE
Principal Officer
GREGORY GRAGG
Phone
3178169336
Tax Period
2023-01-01 to 2023-12-31

PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT INC, founded in 1985, is a community nonprofit that reported $1.4M in total revenue in fiscal year 2023. Revenue grew 12% year-over-year, indicating healthy expansion. Expenses of $1.7M exceeded revenue, resulting in a 21% operating deficit.

Mission

THE PROFESSIONAL ASSOCIATION OF CUSTOMER ENGAGEMENT (PACE) IS THE ONLY NON-PROFIT TRADE ASSOCATION DEDICATED EXCLUSIVELY TO THE ADVANCEMENT OF COMPANIES THAT ENGAGE WITH CUSTOMERS VIA THE CONTACT CENTER. WE PROMOTE OUR MEMBERS' ABILITY TO PROVIDE OUTSTANDING CUSTOMER SERVICE AND SALES SOLUTIONS DELIVERED VIA OMNI CHANNEL COMMUNICATION INCLUDING VOICE, EMAIL, CHAT, TEXT AND SOCIAL MEDIA.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

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Financial Overview (2023)

Revenue Breakdown

Contributions & Grants $611,608
Program Service Revenue $810,661
Investment Income $10
Other Revenue $5,995
TOTAL REVENUE $1,428,274

Expense Breakdown

Grants Paid $0
Salaries & Benefits $358,920
Fundraising Expenses $202,490
Other Expenses $1,364,345
TOTAL EXPENSES $1,723,265

Year-over-Year Comparison

2023 2022 Change
Revenue $1,428,274 $1,275,379 +0.1%
Expenses $1,723,265 $1,655,244 +0.0%
Net Income $-294,991 $-379,865 -0.2%
Key Indicators
✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✓ Schedule B Required
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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

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Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

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Governance

Voting Members
23
Independent Members
23
Employees
5
Volunteers
100

Governance Policies

✗ Conflict of Interest Policy
✗ Whistleblower Policy
✗ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School
✗ Operated a Hospital
✗ Provided First Class Travel
✗ Reported Conflict of Interest
✗ Reported Asset Diversion
✗ Excess Benefit Transaction
✗ Made Political Expenditures
✗ Engaged in Lobbying
✗ Operated Donor Advised Fund
✗ Maintained Art Collections
✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers
2
$250,000
Total Directors
23
$0
Key Employees
0
$0
Highest Compensated
0
reported
Name Title Hours/Week Role Reportable Comp Other Comp Total
ROB SEAVER CEO 40.00
Officer
$150,000 $0 $150,000
JOE LASKOWSKI COO 40.00
Officer
$100,000 $0 $100,000
ANDREW BALTHASER VOTING MEMBE N/A
Director
$0 $0 $0
MARK BOEHMER SECRETARY N/A
Director
$0 $0 $0
FERNANDO BORGHESE VOTING MEMBE N/A
Director
$0 $0 $0
MATT CONLIN VOTING MEMBE N/A
Director
$0 $0 $0
BRUCE COOK VOTING MEMBE N/A
Director
$0 $0 $0
CARMIT DIANDREA TREASURER N/A
Director
$0 $0 $0
AARON EVANS VOTING MEMBE N/A
Director
$0 $0 $0
SAM FALLETTA VOTING MEMBE N/A
Director
$0 $0 $0
SCOTT FREY VOTING MEMBE N/A
Director
$0 $0 $0
GREGORY GRAGG CHAIR N/A
Director
$0 $0 $0
CHRISTINE HAERICH VOTING MEMBE N/A
Director
$0 $0 $0
NIMA HAKIMI VOTING MEMBE N/A
Director
$0 $0 $0
AMANDA HORTON VOTING MEMBE N/A
Director
$0 $0 $0
GAYLA HUBER VOTING MEMBE N/A
Director
$0 $0 $0
ERIK JOSOWITZ VOTING MEMBE N/A
Director
$0 $0 $0
ROB MARSHALL VOTING MEMBE N/A
Director
$0 $0 $0
BAS OFFERS VOTING MEMBE N/A
Director
$0 $0 $0
TYLER ORRELL VOTING MEMBE N/A
Director
$0 $0 $0
JOY PARK VOTING MEMBE N/A
Director
$0 $0 $0
STEVE RAFFERTY VOTING MEMBE N/A
Director
$0 $0 $0
ROB ROKOFF VOTING MEMBE N/A
Director
$0 $0 $0
ISAAC SHLOSS VICE-CHAIR N/A
Director
$0 $0 $0
BEN ZITTER VOTING MEMBE N/A
Director
$0 $0 $0
Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year Revenue Expenses Assets Net Income
2023 $1,428,274 $1,723,265 $417,750 $-294,991
2021 $697,229 $599,340 $296,900 $97,889
2020 $826,364 $713,376 $277,593 $112,988
2019 $1,083,184 $1,139,030 $276,552 $-55,846
2018 $1,033,002 $1,139,811 $250,155 $-106,809
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