BROWNSBURG, IN
4 risk indicators measuring financial stability and operational resilience
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Sign In — Free (10 views/day)PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT INC, founded in 1985, is a community nonprofit that reported $1.4M in total revenue in fiscal year 2023. Revenue grew 12% year-over-year, indicating healthy expansion. Expenses of $1.7M exceeded revenue, resulting in a 21% operating deficit.
THE PROFESSIONAL ASSOCIATION OF CUSTOMER ENGAGEMENT (PACE) IS THE ONLY NON-PROFIT TRADE ASSOCATION DEDICATED EXCLUSIVELY TO THE ADVANCEMENT OF COMPANIES THAT ENGAGE WITH CUSTOMERS VIA THE CONTACT CENTER. WE PROMOTE OUR MEMBERS' ABILITY TO PROVIDE OUTSTANDING CUSTOMER SERVICE AND SALES SOLUTIONS DELIVERED VIA OMNI CHANNEL COMMUNICATION INCLUDING VOICE, EMAIL, CHAT, TEXT AND SOCIAL MEDIA.
THE MEMBERS OF PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT, INC. (PACE) INCLUDE THE CALL CENTERS, TRAINERS, CONSULTANS, AND EQUIPMENT SUPPLIERS THAT INITIATE, FACILIATATE, AND GENERATE...
THE MEMBERS OF PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT, INC. (PACE) INCLUDE THE CALL CENTERS, TRAINERS, CONSULTANS, AND EQUIPMENT SUPPLIERS THAT INITIATE, FACILIATATE, AND GENERATE TELEPHONE, INTERNET AND EMAIL SALES. ESSENTIALLY, ANY COMPANY THAT USES THE TELEPHONE IN THEIR SALES, MARKETING, AND/OR CUSTOMER SERVICE STREAM WOULD DEREIVE BENEFIT FROM MEMBERSHIP WITH PACE. THE ORGANIZATION COLLECTS MEMBERSHIP DUES IN ORDER TO PROVIDE MEMBERS WITH BUSINESS OPPORTUNITIES, PROTECTION FROM GOVERNMENT REGULATIONS, EDUCATION AND COMMUNICATION.
DURING THE YEAR, PACE HELD OVER MULTIPLE EVENTS FOR THE BENEFIT OF ITS MEMBERS. THESE EVENTS FURTHER THE ASSOCIATION'S OBJECTIVE OF PROVIDING EDUCATION AND NETWORKING OPPORTUNITIES AND CONTINUING TO...
DURING THE YEAR, PACE HELD OVER MULTIPLE EVENTS FOR THE BENEFIT OF ITS MEMBERS. THESE EVENTS FURTHER THE ASSOCIATION'S OBJECTIVE OF PROVIDING EDUCATION AND NETWORKING OPPORTUNITIES AND CONTINUING TO IMPROVE THE OVERALL HEALTH OF THE CONTACT CENTER CHANNEL.
THE PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT SELF REGULATORY ORGANIZATION (PACE-SRO), A DIVISION OF PACE, INCORPROATES ASPECTS OF GOVERNMENTAL REGULATIONS AND CONSUMER PROTECTION RULES FOR...
THE PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT SELF REGULATORY ORGANIZATION (PACE-SRO), A DIVISION OF PACE, INCORPROATES ASPECTS OF GOVERNMENTAL REGULATIONS AND CONSUMER PROTECTION RULES FOR CONTACT CENTERS. THE GOAL OF THE PACE-SRO IS TO ASSURE A POSTIIVE CONTACT CENTER EXPERIENCE FOR CONSUMERS AND PROVIDE AN OBJECTIVE SYSTEM THAT REINFORCES COMPANIES' COMMITMENT TO GOVERNMENT COMPLIANCE. PACE FURTHER BROADED ITS SRO INTIIATIVE BY CREATING ACCREDITATION OPPORTUNITIES THROUGH THE TAYLOR INSTITUTE OF AKRON UNIVERSITY AND CONTINUED COOPERATION WITH THE FEDERAL TRADE COMMISSION AND FEDERAL COMMUNICATIONS COMMISSION.
Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency
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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)
Sign In — Free (10 views/day)| 2023 | 2022 | Change | |
|---|---|---|---|
| Revenue | $1,428,274 | $1,275,379 | +0.1% |
| Expenses | $1,723,265 | $1,655,244 | +0.0% |
| Net Income | $-294,991 | $-379,865 | -0.2% |
Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics
Financial Distress Indicator
Liquidity & Cash Position
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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics
Sign In| Name | Title | Hours/Week | Role | Reportable Comp | Other Comp | Total |
|---|---|---|---|---|---|---|
| ROB SEAVER | CEO | 40.00 |
Officer
|
$150,000 | $0 | $150,000 |
| JOE LASKOWSKI | COO | 40.00 |
Officer
|
$100,000 | $0 | $100,000 |
| ANDREW BALTHASER | VOTING MEMBE | N/A |
Director
|
$0 | $0 | $0 |
| MARK BOEHMER | SECRETARY | N/A |
Director
|
$0 | $0 | $0 |
| FERNANDO BORGHESE | VOTING MEMBE | N/A |
Director
|
$0 | $0 | $0 |
| MATT CONLIN | VOTING MEMBE | N/A |
Director
|
$0 | $0 | $0 |
| BRUCE COOK | VOTING MEMBE | N/A |
Director
|
$0 | $0 | $0 |
| CARMIT DIANDREA | TREASURER | N/A |
Director
|
$0 | $0 | $0 |
| AARON EVANS | VOTING MEMBE | N/A |
Director
|
$0 | $0 | $0 |
| SAM FALLETTA | VOTING MEMBE | N/A |
Director
|
$0 | $0 | $0 |
| SCOTT FREY | VOTING MEMBE | N/A |
Director
|
$0 | $0 | $0 |
| GREGORY GRAGG | CHAIR | N/A |
Director
|
$0 | $0 | $0 |
| CHRISTINE HAERICH | VOTING MEMBE | N/A |
Director
|
$0 | $0 | $0 |
| NIMA HAKIMI | VOTING MEMBE | N/A |
Director
|
$0 | $0 | $0 |
| AMANDA HORTON | VOTING MEMBE | N/A |
Director
|
$0 | $0 | $0 |
| GAYLA HUBER | VOTING MEMBE | N/A |
Director
|
$0 | $0 | $0 |
| ERIK JOSOWITZ | VOTING MEMBE | N/A |
Director
|
$0 | $0 | $0 |
| ROB MARSHALL | VOTING MEMBE | N/A |
Director
|
$0 | $0 | $0 |
| BAS OFFERS | VOTING MEMBE | N/A |
Director
|
$0 | $0 | $0 |
| TYLER ORRELL | VOTING MEMBE | N/A |
Director
|
$0 | $0 | $0 |
| JOY PARK | VOTING MEMBE | N/A |
Director
|
$0 | $0 | $0 |
| STEVE RAFFERTY | VOTING MEMBE | N/A |
Director
|
$0 | $0 | $0 |
| ROB ROKOFF | VOTING MEMBE | N/A |
Director
|
$0 | $0 | $0 |
| ISAAC SHLOSS | VICE-CHAIR | N/A |
Director
|
$0 | $0 | $0 |
| BEN ZITTER | VOTING MEMBE | N/A |
Director
|
$0 | $0 | $0 |
| Year | Revenue | Expenses | Assets | Net Income |
|---|---|---|---|---|
| 2023 | $1,428,274 | $1,723,265 | $417,750 | $-294,991 |
| 2021 | $697,229 | $599,340 | $296,900 | $97,889 |
| 2020 | $826,364 | $713,376 | $277,593 | $112,988 |
| 2019 | $1,083,184 | $1,139,030 | $276,552 | $-55,846 |
| 2018 | $1,033,002 | $1,139,811 | $250,155 | $-106,809 |
Compare PROFESSIONAL ASSOCIATION FOR CUSTOMER ENGAGEMENT INC with other nonprofits in Indiana and across the country.