NJ 2-1-1 PARTNERSHIP A NEW JERSEY NONPROFIT CORPORATION

NJ 211 IS A STATEWIDE NONPROFIT THAT PROVIDES THE 211 SERVICE IN NEW JERSEY SINCE 2005. 211 SERVICE IS A FREE, CONFIDENTIAL, MULTILINGUAL, 24/7 INFORMATION AND REFERRAL SYSTEM ACCESSIBLE BY PHONE, TEXT, CHAT, ANDONLINE SEARCH. THROUGH THIS SERVICE, TRAINED SPECIALISTS ASSESS NEEDS, PROVIDE TRUSTED INFORMATION, AND CONNECT RESIDENTS TO NONPROFIT AND GOVERNMENT PROGRAMS THAT ADDRESS HOUSING, UTILITIES, FOOD INSECURITY,HEALTHCARE, DISASTER RESPONSE, AND OTHER CRITICAL NEEDS. THE 211 SERVICE ALSO SERVES AS AN IMPORTANT PARTNER TO STATE AGENCIES DURING EMERGENCIES, PROVIDING REAL-TIME INFORMATION TO THE PUBLIC AND DATA INSIGHTS TO INFORM RESPONSE AND POLICY DECISIONS.IN 2025, OVER 337,000 CONTACTS WERE HANDLED BY NJ 211 AND OVER 781,000 WEBSITE SEARCHES FOR HELP WERE CONDUCTED. REQUESTS FOR HELP COME FROM ALL 21 COUNTIES. EVERY CONTACT IS RECORDED AND THE DATA COLLECTED IS USED TO PROVIDE REAL-TIME DATA ON SERVICE GAPS, TRENDS AND EMERGING NEEDS. BOTH RESIDENTS AND PROFESSIONALS USE NJ 211 AS A STARTING POINT TO FIND HELP WHEN IT IS NEEDED MOST.OVER THE YEARS, NJ 211 HAS GROWN TO INCORPORATE ADDITIONAL PROGRAMS. SINCE 2012, NJ 211 HAS SERVED AS THE STATE'S HOME ENERGY ASSISTANCE HOTLINE. IN THIS SPECIALIZED ROLE, CALLERS ARE SCREENED FOR THE LIHEAP (LOW-INCOME HOME ENERGY ASSISTANCE PROGRAM) AND THE (USF) UNIVERSAL SERVICE FUND. ASSISTANCE WITH THE APPLICATION PROCESS ASSISTANCE IS PROVIDED, AS WELL AS CHECKING APPLICANTS' BENEFIT STATUS. THIS IS IN PARTNERSHIP WITH NJ DEPARTMENT OF COMMUNITY AFFAIRS. IN 2020, THE NJ DIVISION OF FAMILY DEVELOPMENT PARTNERED WITH NJ 211 TO OPERATE THE CENTRALIZED STATE HOMELESS HOTLINE, FOCUSING ON AFTER-HOURS ASSISTANCE AND EMERGENCY PLACEMENTS. THIS IS AN EXTREMELY CHALLENGING ROLE, ESPECIALLY DURING THE WINTER MONTHS WHEN CODE BLUE IS DECLARED 80% OF THE TIME. FOR MORE INFORMATION ON ALL OUR PROGRAMS AND SERVICES, VISIT WWW.NJ211.ORG.NJ 211 MAINTAINS NATIONAL ACCREDITATION FROM INFORM USA, FORMERLY KNOWN AS AIRS, ALLIANCE FOR INFORMATION AND REFERRAL SYSTEMS, SINCE 2015. THIS STRINGENT PROCESS ENSURES THAT NJ 211 IS FOLLOWINGNATIONAL STANDARDS FOR OPERATING AN INFORMATION AND REFERRAL SERVICE. ALL THE PROGRAMS IN OUR RESOURCE DATABASE ARE VERIFIED, ENSURING AN UP TO DATE AND WELL-MAINTAINED RESOURCE DATABASE. IN ADDITION, OUR SERVICE DELIVERY, DISASTER PREPAREDNESS, AND ORGANIZATIONAL RELATIONSHIPS ALSO FOLLOW STANDARDS OUTLINED BY INFORM USA.