CONSUMER SATISFACTION TEAM (EIN 232667335) - Form 990 Financial Analysis & Trantor Score

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1991

Legal Domicile

Principal Officer

JOSEPHINE BARILOTTI

Phone

2159239627

Tax Period

2023-07-01 to 2024-06-30

CONSUMER SATISFACTION TEAM, founded in 1991, is a community nonprofit in the Mental Health sector that reported $3.8M in total revenue in fiscal year 2023.

Mission

TO ENSURE THAT COMMUNITY MENTAL HEALTH SERVICES MEET THE NEEDS OF THE PEOPLE THEY SERVE AND THEIR FAMILIES.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2023)

Revenue Breakdown

Contributions & Grants $2,252

Program Service Revenue $3,798,719

Investment Income $108

Other Revenue $2,335

TOTAL REVENUE $3,803,414

Expense Breakdown

Grants Paid $0

Salaries & Benefits $2,748,967

Fundraising Expenses $0

Program Expenses $3,493,328

Other Expenses $1,125,086

TOTAL EXPENSES $3,874,053

Year-over-Year Comparison

	2023	2022	Change
Revenue	$3,803,414	$3,738,863	+0.0%
Expenses	$3,874,053	$3,777,312	+0.0%
Net Income	$-70,639	$-38,449	+0.8%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✗ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

Volunteers

N/A

Governance Policies

✗ Conflict of Interest Policy

✗ Whistleblower Policy

✗ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$173,868

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
JOSEPHINE BARILOTTI	Executive Dir.	37.50	Officer	$134,304	$39,564	$173,868
TERENCE MCSHERRY	Director	0.00	Director	$0	$0	$0
KENNETH CERTA	Secretary	0.00	Director	$0	$0	$0
JULIA MONACO	President	0.00	Director	$0	$0	$0
DERRICK FORD	Director	0.00	Director	$0	$0	$0
GLEN BASTAS	Director	0.00	Director	$0	$0	$0
SANDOR FLITTER	Director	0.00	Director	$0	$0	$0
PATRICIA BUTCHER	Director	0.00	Director	$0	$0	$0
GEORGE THOMAS III	Treasurer	0.00	Director	$0	$0	$0
YVETTE ROUSE	Vice President	0.00	Director	$0	$0	$0
TERENCE BATSON	Director	0.00	Director	$0	$0	$0

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2025	No data	No data	No data	No data
2024	$3,803,414	$3,874,053	$1,201,210	$-70,639
2023	$3,738,863	$3,777,312	$1,250,855	$-38,449
2022	$3,699,651	$3,717,586	$1,373,316	$-17,935
2021	$3,582,548	$3,624,796	$1,426,247	$-42,248
2020	$3,609,089	$3,589,315	$1,449,378	$19,774
2019	$3,715,865	$3,451,008	$1,379,517	$264,857

CONSUMER SATISFACTION TEAM