CONTACT HELPLINE

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1970

Legal Domicile

Principal Officer

CHRISTINE MARRIOTT

Phone

7176524987

Tax Period

2024-07-01 to 2025-06-30

CONTACT HELPLINE, founded in 1970, is a small nonprofit in the Mental Health sector that reported $748K in total revenue in fiscal year 2024. Revenue fell 25% from the prior year — a significant decline worth monitoring. Expenses of $938K exceeded revenue, resulting in a 25% operating deficit.

Mission

TO PROVIDE A 24 HOUR TELEPHONE HELPLINE INCLUDING INFORMATION, REFERRAL AND LISTENING SERVICES.

Program Service Accomplishments

Program 1

Expenses: $712,187 Revenue: $400,349

INFORMATION & REFERRAL: DURING THE 2024/2025 FISCAL YEAR, CONTACT HELPLINE RESPONDED TO 19,212 CONTACTS FROM 11,570 DISTINCT CLIENTS IN THE SOUTH- CENTRAL REGION OF PENNSYLVANIA, NAMELY, ADAMS...

INFORMATION & REFERRAL: DURING THE 2024/2025 FISCAL YEAR, CONTACT HELPLINE RESPONDED TO 19,212 CONTACTS FROM 11,570 DISTINCT CLIENTS IN THE SOUTH- CENTRAL REGION OF PENNSYLVANIA, NAMELY, ADAMS, CUMBERLAND, DAUPHIN, FRANKLIN, FULTON, HUNTINGTON, JUNIATA, MIFFLIN, PERRY, AND YORK COUNTIES. THOSE WHO CONTACTED THE ORGANIZATION RECEIVED 67,436 REFERRALS TO 1,458 DISTINCT COMMUNITY AGENCIES TO ADDRESS THEIR IDENTIFIED NEEDS. COMMUNITY RESIDENTS CAN ALSO CONDUCT A DIRECT SEARCH OF THE 211 DATABASE TO MEET THEIR NEEDS WITHOUT CONTACTING A RESOURCE NAVIGATOR. WITHIN THE FISCAL YEAR, 90,458 SEARCHES WERE CONDUCTED. THE TOP REFERRALS AND SEARCHES WERE FOR HOUSING, UTILITIES, FOOD/MEALS, INDIVIDUAL/FAMILY/COMMUNITY SUPPORT, AND CLOTHING/PERSONAL/HOUSEHOLD NEEDS. WITHIN THE 2024/2025 FISCAL YEAR, DAUPHIN COUNTY ENDED ITS EMERGENCY RENTAL ASSISTANCE PROGRAM (ERAP). SINCE COVID-19 CONTACT HELPLINE ALSO FUNCTIONED AS THE CONTACT CENTER FOR THOSE IN NEED OF RENT PAYMENT ASSISTANCE AS A RESULT OF EMPLOYMENT DISRUPTION CAUSED BY COVID-19.

Program 2

Expenses: $180,509

HELPLINE SERVICES: CONTACT HELPLINE'S EMOTIONAL LISTENING LINE RESPONDED TO 27,880 CALLS OF THE 66,749 CALLS PRESENTED. CALLERS CONTACTED THE EMOTIONAL LISTENING LINE FOR VARIOUS REASONS, INCLUDING STRESS/ANXIETY, MENTAL/EMOTIONAL ISSUES, NON-FAMILY RELATIONS, LONELINESS/REASSURANCE, AND HEALTH ISSUES.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $155,987

Program Service Revenue $400,349

Investment Income $188,885

Other Revenue $2,960

TOTAL REVENUE $748,181

Expense Breakdown

Grants Paid $0

Salaries & Benefits $779,915

Fundraising Expenses $13,793

Program Expenses $892,696

Other Expenses $157,911

TOTAL EXPENSES $937,826

Year-over-Year Comparison

	2024	2023	Change
Revenue	$748,181	$991,317	-0.2%
Expenses	$937,826	$1,111,028	-0.2%
Net Income	$-189,645	$-119,711	+0.6%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✓ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

Volunteers

Governance Policies

✗ Conflict of Interest Policy

✗ Whistleblower Policy

✗ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$85,381

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
CHRISTINE MARRIOTT	EXECUTIVE DI	40.00	Officer	$85,381	$0	$85,381
GARY DUBAS	PRESIDENT	2.00	Officer Director	$0	$0	$0
JENNIFER COLLINS	VICE PRESIDE	2.00	Officer Director	$0	$0	$0
RICHARD KRAMPE	SECRETARY	2.00	Officer Director	$0	$0	$0
CLAIRE SHAAK	TREASURER	2.00	Officer Director	$0	$0	$0
AMY KITCHING	BOARD MEMBER	2.00	Director	$0	$0	$0
REV DR LARRY D PICKENS	BOARD MEMBER	2.00	Director	$0	$0	$0

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2025	$748,181	$937,826	$1,350,957	$-189,645
2024	$991,317	$1,111,028	$1,571,950	$-119,711
2023	$808,018	$916,468	$1,553,748	$-108,450
2022	$697,230	$823,699	$1,610,883	$-126,469
2021	$708,788	$695,579	$1,929,865	$13,209
2020	$626,823	$573,492	$1,633,699	$53,331
2019	$506,631	$512,743	$1,565,909	$-6,112