211 Palm BeachTreasure Coast Inc

Resource Center: 211 HelpLine, a crisis hotline and community helpline, operates 24 hours a day, 7 days a week, 365 days a year. In our fiscal year July 2024- June 2025, 211's highly trained Resource Center Specialists responded to 118,569 requests for help via phone, text, email, and an additional 229,337 online chat, and self-service database inquiries, for a total utilization of 347,906 requests for help from Palm Beach, Martin, St. Lucie, Indian River and Okeechobee County residents. Of these, 35,658 were related to mental health and addiction issues, including 3,969 suicide-related requests for help requiring intensive support and life-saving assistance. (Continued on Schedule O)Additionally, our team provided 117,098 referrals, requiring assessment of needs along with supportive guidance, were made for 139,433 needs expressed by the residents and communities who we serve. This program has been in operation since 1971 and is nationally accredited by Inform USA (formerly AIRS) and the American Association of Suicidology (AAS) to provide information and referral services along with crisis intervention and suicide prevention services. Further, all services are free, confidential and services are available via phone, chat, text and email in addition to the online database on our website. 211 has been a reliable resource for the community through harsh economic conditions and ongoing housing crisis, providing emotional support, information, and linkages to resources for those who are struggling to overcome crisis situations and meet their basic needs. Our community relies on the 211 HelpLine, 24 hours a day, 7 days a week, especially during times of disaster, as our highly trained Resource Center Specialists help them face the challenges of everyday life and resolve their unique crisis situations.

Elder Crisis Outreach: 211's Elder Crisis Outreach (ECO) program provides short-term crisis intervention and care coordination to vulnerable elders (aged 60 and up) in Palm Beach County who are at an increased risk of experiencing a crisis event. These elders may not have the physical strength, the financial resources or the family or caregiver support to deal with a crisis alone and are unsure of how to access resources or who to turn for help. (Continued on Schedule O)This program has been in operation since 1985, providing skilled advocacy, crisis intervention, and care coordination services by way of our experienced staff. Our dedicated ECO Advocates conduct assessments on each client, even visiting their home if needed, and provide them with short-term assistance and connections to appropriate services to help them stabilize or resolve their unique and often complex challenges. This program has been especially valuable to Palm Beach County seniors who often face impossible choices due to financial hardship, declining health, and social isolation. In our previous fiscal year from July 2024 - June 30, 2025, our ECO program served a total of 669 Palm Beach County elders.