CHANDLER, AZ
4 risk indicators measuring financial stability and operational resilience
Sign in with your work email to view Tuckman-Chang indicators
Sign In — Free (10 views/day)SOCIETY OF CONSUMER AFFAIRS PROFESSIONALS IN BUSINESS, founded in 1973, is a community nonprofit that reported $1.4M in total revenue in fiscal year 2023. Revenue grew 14% year-over-year, indicating healthy expansion. The organization ran a surplus of $265K, a strong 19% operating margin.
THE ORGANIZATION IS DEDICATED TO DEVELOPING EXEMPLARY CUSTOMER CARE AND ENGAGEMENT PROFESSIONALS THROUGH EDUCATION AND NETWORKING, SETTING THE STANDARD FOR SERVICE EXCELLENCE AND ELEVATING THE VALUE OF THE PROFESSION.
SOCAP SYMPOSIUM AND ANNUAL CONFERENCE: THE SOCAP SYMPOSIUM AND ANNUAL CONFERENCE OFFERS MEMBERS THE OPPORTUNITY TO LEARN, ENGAGE AND NETWORK AROUND KEY TRENDS AND INFORMATION IN THE CUSTOMER CARE AND...
SOCAP SYMPOSIUM AND ANNUAL CONFERENCE: THE SOCAP SYMPOSIUM AND ANNUAL CONFERENCE OFFERS MEMBERS THE OPPORTUNITY TO LEARN, ENGAGE AND NETWORK AROUND KEY TRENDS AND INFORMATION IN THE CUSTOMER CARE AND ENGAGEMENT PROFESSION WITH SPECIFIC SESSIONS AND LEARNING OPPORTUNITIES FOCUSED ON KEY INDUSTRY SEGMENTS SUCH AS CONSUMER PACKAGED GOODS, RETAIL AND DIRECT SALES, HEALTHCARE, HOSPITALITY, TRAVEL AND TOURISM AND FINANCIAL SERVICES. ADDITIONALLY, IT BRINGS TOGETHER CUSTOMER CARE AND ENGAGEMENT EXPERTS FROM ACROSS MULTIPLE INDUSTRIES TO LEARN, ENGAGE AND NETWORK AROUND DATA, INFORMATION AND BEST PRACTICES THAT WILL HELP MEMBERS BETTER SERVE CONSUMERS AND CONTRIBUTE TO BUSINESS SUCCESS. THEY ARE HOSTED BI-ANNUALLY AND FOR 2023, THE SPRING SYMPOSIUM WAS HOSTED IN COLUMBUS, OHIO WITH 182 ATTENDEES, WHILE THE FALL SYMPOSIUM TOOK PLACE IN PERSON IN TAMPA, FLORIDA WITH 219 ATTENDANTS.
FRONT LINE AGENT BENCHMARK STUDY: THE OBJECTIVE OF THIS RESEARCH IS TO IDENTIFY KEY FACTORS INFLUENCING AGENT SATISFACTION IN AN ONGOING EFFORT TO CREATE WORK PROGRAMS WHICH LEAD TO LONG-TERM...
FRONT LINE AGENT BENCHMARK STUDY: THE OBJECTIVE OF THIS RESEARCH IS TO IDENTIFY KEY FACTORS INFLUENCING AGENT SATISFACTION IN AN ONGOING EFFORT TO CREATE WORK PROGRAMS WHICH LEAD TO LONG-TERM EMPLOYEE AND CUSTOMER SATISFACTION, REGARDLESS OF WORKFORCE MODEL. THIS STUDY WAS DESIGNED TO: 1. MEASURE CX AGENT JOB SENTIMENT & SATISFACTION 2. GAUGE THE EFFECTIVENESS OF CURRENT TRAINING PROGRAMS, CONNECTEDNESS, FEEDBACK & WORK MODELS 3. DETERMINE IMPACT OF CORPORATE CULTURE, DIVERSITY & INCLUSION, STRESS AND WFH FATIGUE 4. IDENTIFY LEADING DRIVERSOF JOB SENTIMENT & SATISFACTION WHICH COULD LEAD TO INCREASED RETENTION
PROFESSIONAL DEVELOPMENT WORKSHOPS AND SUMMIT: THE PROFESSIONAL DEVELOPMENT WORKSHOPS AND SUMMITS PROVIDES MEMBERS WITH HANDS-ON TRAINING AND LEARNING FOCUSED ON CONSUMER SATISFACTION. THIS INCLUDES...
PROFESSIONAL DEVELOPMENT WORKSHOPS AND SUMMIT: THE PROFESSIONAL DEVELOPMENT WORKSHOPS AND SUMMITS PROVIDES MEMBERS WITH HANDS-ON TRAINING AND LEARNING FOCUSED ON CONSUMER SATISFACTION. THIS INCLUDES DATA REPORTING, CRISIS MANAGEMENT AND QUALITY MONTIORING WORKSHOPS, AS WELL AS TRAININGS THAT FOCUS ON TECHNOLOGY, DEI (DIVERSITY, EQUITY, INCLUSION), E-WRITING AND ROUND TABLE DISCUSSIONS RELEVANT TO INDUSTRY TOPICS. THESE HYBRID EVENTS ARE HELD PERIODICALLY THROUGHOUT THE YEAR.
Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency
Sign in to view Trantor Score and financial metrics
Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)
Sign In — Free (10 views/day)| 2023 | 2022 | Change | |
|---|---|---|---|
| Revenue | $1,404,937 | $1,227,874 | +0.1% |
| Expenses | $1,140,169 | $1,253,230 | -0.1% |
| Net Income | $264,768 | $-25,356 | -11.4% |
Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics
Financial Distress Indicator
Liquidity & Cash Position
Sign in to view all financial metrics
Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics
Sign In| Name | Title | Hours/Week | Role | Reportable Comp | Other Comp | Total |
|---|---|---|---|---|---|---|
| CHRIS DRURY | BOARD CHAIR | 2.00 |
Officer
Director
|
$0 | $0 | $0 |
| RAKEB ARAYA | DIRECTOR | 1.00 |
Director
|
$0 | $0 | $0 |
| TERRI DEMENT | SECRETARY | 1.00 |
Officer
Director
|
$0 | $0 | $0 |
| VICKY CHERNE | DIRECTOR | 1.00 |
Director
|
$0 | $0 | $0 |
| NICOLE NUTILE | CHAIR ELECT | 1.00 |
Officer
Director
|
$0 | $0 | $0 |
| JILL DELONG | DIRECTOR | 1.00 |
Director
|
$0 | $0 | $0 |
| NATHAN BOBAY | BOARD TREASURER | 1.00 |
Officer
Director
|
$0 | $0 | $0 |
| ELLEN PASSERO | DIRECTOR | 1.00 |
Director
|
$0 | $0 | $0 |
| JOE MAZUR | DIRECTOR | 1.00 |
Director
|
$0 | $0 | $0 |
| STEVE COPELAND | DIRECTOR | 1.00 |
Director
|
$0 | $0 | $0 |
| JOE GRAMATA | DIRECTOR | 1.00 |
Director
|
$0 | $0 | $0 |
| CASS FERRIS | DIRECTOR | 1.00 |
Director
|
$0 | $0 | $0 |
| ROSLYN HARRELL | DIRECTOR | 1.00 |
Director
|
$0 | $0 | $0 |
| SUZANNE DURKIN-BIGHORN | EXECUTIVE DIRECTOR SINCE OCT 2023 | 32.00 |
Officer
|
$32,356 | $0 | $32,356 |
| MARIE SHUBIN | PRESIDENT/CEO UNTIL OCT. 2023 | 32.00 |
Officer
|
$78,000 | $0 | $78,000 |
| Year | Revenue | Expenses | Assets | Net Income |
|---|---|---|---|---|
| 2024 | No data | No data | No data | No data |
| 2023 | $1,404,937 | $1,140,169 | $124,374 | $264,768 |
| 2022 | $1,227,874 | $1,253,230 | $15,405 | $-25,356 |
| 2021 | $539,301 | $692,356 | $28,250 | $-153,055 |
| 2020 | $498,582 | $833,112 | $57,330 | $-334,530 |
| 2019 | $1,528,567 | $1,816,535 | $507,904 | $-287,968 |
| 2018 | $1,841,742 | $2,215,580 | $868,302 | $-373,838 |
Compare SOCIETY OF CONSUMER AFFAIRS PROFESSIONALS IN BUSINESS with other nonprofits in Arizona and across the country.