Community Transportation Association of America

Technical assistance: CTAA has agreements with the Department of Transportation Federal Transit Administration (FTA) for three major TA efforts. The National Center for Mobility Management (NCMM) has a mission to promote customer-centered mobility strategies to advance good health, economic vitality, self-sufficiency and community through mobility management. NCMM has provided grants to and coached five communities in applying human-centered design strategies to create transportation solutions for their residents this year as well as providing on line resources accessed by over 30k individuals with over 250k page views. The National Center for Applied Transit Technology (NCATT)'s mission is to support small-urban and tribal transit agencies in understanding emerging transit technofixes and how to apply those to improve service. With a focus ranging from new software procurement and implementation, provision of real time information to riders and new service starts, in its fifth year has worked with 4 states/communities and 9 transit agencies for technology summits and held 12 workshops gathering over 500 attendees collectivity. Like NCMM, NCATT has a robust website that has over 64k page views. The mission of the Coordinating Council on Access and Mobility (CCAM) Technical Assistance Center (CCAM-TAC) is to promote and facilitate the coordination of human services transportation, public transit and non emergency medical transportation (NEMT) to improve access to everyday destinations. The center serves as a 'one-stop' for federal agencies, grantees and local partners to streamline transportation services for three primary populations: People with disabilities, older adults and individuals with low income. In its first year CCAM-TAC provided on site technical assistance in 5 states at a regional or statewide perspective, developed new website resources including a Fund Braiding Guide Workbook, Community Provider Relations Map, Trip Cost Allocation Tool and a Service Coordinators Guide Book.

Member services: Our current membership stands at 1,259 members. We actively support our members through educational webinars, resources and technical assistance. We welcomed 48 new members, have seen 212 members renew and maintain 999 existing members in good standing. In the past year, staff attended conferences and member meetings in 39 states to keep members and non members informed on federal legislative updates and other industry news. We host three major in person events annually. The EXPO and Annual Meeting held in San Diego in 2025 with 1, 200 attendees, the Small Urban Network (SUN) Conference was hosted in St. Cloud, Minnesota and drew more than 100 attendees the Leadership Academy held in DC with an attendance of 40 this year and the Legislative Fly- In also held in DC with over 80 in attendance. Our Training program provided a combination of 103 in person and virtual training courses training 65,436 industry professionals - drivers, dispatchers, managers, supervisors and other support staff. We have updated to a new version of our Passenger Assistance Safety and Sensitive (PASS) certification course - version eight. We offer nine certification programs meeting the various needs in the industry and recognizing the professionals who successfully complete the required course work in core competencies and the certification test to earn the certification designation