BETTER BUSINESS BUREAU OF WESTERN … - Form 990 Financial Data

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1970

Legal Domicile

Principal Officer

KATE SULLIVAN

Phone

8772675222

Tax Period

2025-01-01 to 2025-12-31

BETTER BUSINESS BUREAU OF WESTERN PENNSYLVANIA INC, founded in 1970, is a community nonprofit that reported $2.1M in total revenue in fiscal year 2025.

Mission

TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST. WE DO THIS BY SETTING STANDARDS FOR MARKETPLACE TRUST, ENCOURAGING AND SUPPORTING BEST PRACTICES BY ENGAGING WITH AND EDUCATING CONSUMERS AND BUSINESSES, CELEBRATING MARKETPLACE ROLE MODELS, CALLING OUT AND ADDRESSING SUBSTANDARD MARKETPLACE BEHAVIOR, AND CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES AND CHARITIES.

Program Service Accomplishments

Program 1

Expenses: $1,696,092 Revenue: $2,057,911

THE BETTER BUSINESS BUREAU'S (BBB) CORE SERVICES IN ADVANCING MARKETPLACE TRUST ARE: - WE ARE PROUD TO PROVIDE CONSUMERS WITH ACCESS TO 114,600 BUSINESS PROFILES, HELPING THEM IDENTIFY TRUSTED...

THE BETTER BUSINESS BUREAU'S (BBB) CORE SERVICES IN ADVANCING MARKETPLACE TRUST ARE: - WE ARE PROUD TO PROVIDE CONSUMERS WITH ACCESS TO 114,600 BUSINESS PROFILES, HELPING THEM IDENTIFY TRUSTED COMPANIES THROUGHOUT OUR 28-COUNTY SERVICE AREA. BY RATING LOCAL BUSINESSES BASED ON THEIR RELIABILITY AND PERFORMANCE, WE OFFER A VALUABLE RESOURCE FOR THE COMMUNITY. IN 2025 ALONE, CONSUMERS VISITED OUR SITE OVER 1.8 MILLION TIMES TO FIND REPUTABLE BUSINESSES.SEE SCHEDULE O FOR ADDITIONAL PROGRAM ACCOMPLISHMENTS.- BBB'S DISPUTE RESOLUTION PROGRAM CONCILIATED OVER 6,403 COMPLAINTS AGAINST BUSINESSES FILED BY CONSUMERS WITHIN OUR SERVICE RESULTING IN 78.09% RESPONSE RATE.- THERE WERE NEARLY 5,636 CUSTOMER REVIEWS FILED AGAINST LOCAL BUSINESSES WHICH PROVIDES FEEDBACK IN OUR BUSINESS PROFILES HELPING CONSUMERS TO MAKE EDUCATED BUYING DECISIONS.- BBB SCAM TRACKER - AN ONLINE TOOL THAT ENABLES CONSUMERS AND BUSINESSES TO REPORT SCAMS IN AN EFFORT TO PREVENT OTHERS FROM FALLING PREY TO SIMILAR CONS, HAD OVER 1,984 SCAMS REPORTED BY CONSUMERS. - THERE WERE OVER 691 MEDIA MENTIONS RELATED TO THE BBB AND OUR EFFORTS IN PROTECTING CONSUMERS AND BUSINESSES IN SETTING STANDARDS AND BEST PRACTICES FOR BUSINESS.- PROVIDED OUR LOCAL 3,800 ACCREDITED BUSINESSES MEMBER SERVICES THAT INCLUDE REQUEST A QUOTE, BUSINESS PROFILES VIEWED, WEBSITE VIEWS, CUSTOMER REVIEWS AND DISPUTE RESOLUTION.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2025)

Revenue Breakdown

Contributions & Grants $0

Program Service Revenue $2,057,911

Investment Income $64,424

Other Revenue $0

TOTAL REVENUE $2,122,335

Expense Breakdown

Grants Paid $0

Salaries & Benefits $1,514,858

Fundraising Expenses $0

Program Expenses $1,696,092

Other Expenses $565,105

TOTAL EXPENSES $2,079,963

Year-over-Year Comparison

	2025	2024	Change
Revenue	$2,122,335	$2,039,295	+0.0%
Expenses	$2,079,963	$2,109,917	0.0%
Net Income	$42,372	$-70,622	-1.6%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✗ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

Volunteers

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$155,846

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
JEFF MOESLEIN	CHAIRMAN	2.00	Officer Director	$0	$0	$0
WILLIAM G BALL	VICE CHAIRMAN	2.00	Officer Director	$0	$0	$0
BRANDI WELSCH	TREASURER	2.00	Officer Director	$0	$0	$0
JENNIFER BEVILACQUA	SECRETARY	2.00	Officer Director	$0	$0	$0
MARIANNE NEEL	BOARD MEMBER	2.00	Director	$0	$0	$0
JEFFREY WONDERLING	BOARD MEMBER	2.00	Director	$0	$0	$0
SUSIE BARBOUR	BOARD MEMBER	2.00	Director	$0	$0	$0
LESLIE MORGANS	BOARD MEMBER	2.00	Director	$0	$0	$0
JAMES C CLARKE	BOARD MEMBER	2.00	Director	$0	$0	$0
WARREN KING	PRESIDENT/CEO THRU DEC 2025	50.00	Officer	$146,929	$8,917	$155,846
KATE SULLIVAN	PRESIDENT/CEO AS OF JAN 2026	50.00	Officer	$0	$0	$0

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2025	$2,122,335	$2,079,963	$1,658,048	$42,372
2024	$2,039,295	$2,109,917	$1,343,576	$-70,622
2023	$1,755,604	$1,973,568	$1,318,048	$-217,964
2022	$1,835,918	$1,797,148	$1,461,351	$38,770
2021	$1,773,050	$1,647,569	$1,242,997	$125,481
2020	$1,663,063	$1,686,777	$1,160,943	$-23,714
2019	$1,733,162	$1,749,304	$1,119,910	$-16,142
2018	$1,763,325	$1,681,868	$1,012,380	$81,457

BETTER BUSINESS BUREAU OF WESTERN PENNSYLVANIA INC