CITIZEN CARE INC

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1974

Legal Domicile

Principal Officer

MARGARET ROTHENBERGER

Phone

4124460725

Tax Period

2024-07-01 to 2025-06-30

CITIZEN CARE INC, founded in 1974, is a mid-sized nonprofit in the Human Services sector that reported $43.3M in total revenue in fiscal year 2024. Revenue grew 18% year-over-year, indicating healthy expansion. Expenses of $37.1M left a modest 14% surplus.

Mission

CITIZEN CARE, INC. SUPPORTS PEOPLE BY PROVIDING SERVICE THAT PROMOTE CHOICE, PERSONAL SATISFACTION, AND THE REALIZATION OF THEIR HOPES AND DREAMS.

Program Service Accomplishments

Program 1

Expenses: $32,561,207 Revenue: $43,143,254

CITIZEN CARE, INC. (CCI) PROVIDES A WIDE RANGE OF COMPREHENSIVE SERVICES AND SUPPORT TO ADULTS WITH INTELLECTUAL AND PHYSICAL DISABILITIES. CCI SERVES APPROXIMATELY 160 PEOPLE RESIDENTIALLY AT 60...

CITIZEN CARE, INC. (CCI) PROVIDES A WIDE RANGE OF COMPREHENSIVE SERVICES AND SUPPORT TO ADULTS WITH INTELLECTUAL AND PHYSICAL DISABILITIES. CCI SERVES APPROXIMATELY 160 PEOPLE RESIDENTIALLY AT 60 COMMUNITY HOME AND APARTMENT LOCATIONS, AND 33 LIFE SHARING LOCATIONS. CCI ALSO OPERATES 1 DAY PROGRAM SERVING APPROXIMATELY 50 INDIVIDUALS. CCI OFFERS SEVERAL COMMUNITY BASED EMPLOYMENT PROGRAMS ALLOWING APPROXIMATELY 100 INDIVUDALS TO FIND MEANINGFUL EMPLOYMENT. CCI ALSO OFFERS IN-HOME AND COMMUNITY SERVICES FOR APPROXIMATELY 275 INDIVIDUALS.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $117,580

Program Service Revenue $43,143,254

Investment Income $87,739

Other Revenue $0

TOTAL REVENUE $43,348,573

Expense Breakdown

Grants Paid $0

Salaries & Benefits $25,562,648

Fundraising Expenses $0

Program Expenses $32,561,207

Other Expenses $11,581,012

TOTAL EXPENSES $37,143,660

Year-over-Year Comparison

	2024	2023	Change
Revenue	$43,348,573	$36,867,351	+0.2%
Expenses	$37,143,660	$36,521,759	+0.0%
Net Income	$6,204,913	$345,592	+17.0%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✓ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

573

Volunteers

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$658,165

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
MARY BETH VERI	DIRECTOR	1.00	Director	$0	$0	$0
JEFF JEFFERS	DIRECTOR (TERM ENDED 12/31/24)	1.00	Director	$0	$0	$0
TIMOTHY TAYLOR	CHAIRMAN	1.00	Officer Director	$0	$0	$0
PETER DIVITO	SECRETARY/TREASURER	1.00	Officer Director	$0	$0	$0
GEORGE OWENS	SECRETARY/TREASURER (TERM ENDED 8/16/24)	1.00	Officer Director	$0	$0	$0
CHRISTINE RIEDERER	VICE CHAIRMAN	1.00	Officer Director	$0	$0	$0
CLAUDIA WENDEL	DIRECTOR	1.00	Director	$0	$0	$0
MELISSA COLEMAN	DIRECTOR	1.00	Director	$0	$0	$0
TOM SALUS	DIRECTOR	1.00	Director	$0	$0	$0
MARGARET ROTHENBERGER	PRESIDENT AND CEO	1.00	Officer	$0	$31,012	$301,801
JENNIFER DAYTON	EXECUTIVE DIRECTOR	40.00	Officer	$131,910	$14,104	$146,014
CHRISTIAN WILLITTS	CHIEF FINANCIAL OFFICER	1.00	Officer	$0	$10,164	$210,350

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2025	$43,348,573	$37,143,660	$18,603,379	$6,204,913
2024	$36,867,351	$36,521,759	$11,923,559	$345,592
2023	$38,681,697	$36,358,213	$10,278,490	$2,323,484
2022	$32,620,780	$35,309,623	$14,002,202	$-2,688,843
2021	$31,646,988	$31,749,203	$15,121,931	$-102,215
2020	$33,603,797	$31,984,304	$12,376,697	$1,619,493
2019	$34,060,255	$29,981,404	$11,650,759	$4,078,851
2018	$30,167,085	$27,934,886	$7,599,277	$2,232,199