SAN JOSE DOWNTOWN PROPERTY OWNERS' ASSOCIATION

THE ASSOCIATION'S OPERATION COMMENCED ON JANUARY 21, 2008. THE PURPOSE OF THE ASSOCIATION IS TO IMPROVE DOWNTOWN SAN JOSE WITH ENHANCED SERVICES INCLUDING:(A) CLEAN TEAMS THAT WILL SWEEP, SCRUB, POWER WASH SIDEWALKS, REMOVE LITTER AND GRAFFITI, AND INCREASE THE FREQUENCY OF TRASH REMOVAL AND MAINTENANCE OF PUBLIC SPACES WITHIN DOWNTOWN.THE OVERALL CLEANING PROGRAM HAS BEEN CONSISTENT SINCE THE IMPLEMENTATION OF SERVICES. THE ENHANCED CLEANING PROGRAM OPERATES SEVEN DAYS A WEEK, COMBINING THE USE OF MECHANIZED EQUIPMENT AND CLEANING BY HAND. SIDEWALK SWEEPING AND PORTERING SERVICES TAKE PLACE FROM 6 A.M. TO 8 P.M. DAILY. PRESSURE WASHING IS DIVIDED INTO TWO SHIFTS (4AM-12:30PM, 12PM-8 PM), WHICH COVERS SEVEN DAYS PER WEEK. THE DISTRICT PROVIDED 11,216 HOURS OF PRESSURE WASHING IN FY 2024-25, WHICH EQUALS AN AVERAGE 215 HOURS OF PRESSURE WASHING PER WEEK.THE OVERALL CLEANING PROGRAM INCLUDES ENHANCED PBID SERVICES AND "BASELINE" SERVICES. THE CITY HAD BEEN PROVIDING SERVICES IN THE DISTRICT PRIOR TO THE COMMENCEMENT OF THE PBID. BASELINE CLEANING SERVICES ACCOUNT FOR 17% OF THE TOTAL BUDGET, WHICH IS EQUIVALENT TO PROVIDING BASIC PORTERING SERVICES DAILY IN THE CORE DOWNTOWN AREAS SUCH AS SANTA CLARA, PASEO DE SAN ANTONIO, SOFA, AND SAN PEDRO SQUARE." ADDITIONAL PORTERING HOURS THROUGHOUT THE DISTRICT, INCLUDING EVENING AND WEEKENDS, ARE PART OF THE ENHANCED SERVICES PROVIDED BY THE PBID.GROUNDWERX PROVIDED SERVICE TO 63 PUBLIC LITTER CANS (PLC) ALONG FIRST AND SECOND STREETS, PASEO DE SAN ANTONIO, AND FOUNTAIN ALLEY BY CLOSELY MONITORING THE OVERFLOW. AT A MINIMUM, THE PLCS ARE EMPTIED ONCE A DAY, BUT MANY ARE FREQUENTLY EMPTIED MORE OFTEN. PAN AND BROOM CLEANERS ALSO WIPE DOWN EACH PLC AND PAINT THEM AS NEEDED THROUGHOUT THE YEAR. THE TEAM ALSO PROVIDES CLEANING SERVICES ALONG THESE CORRIDORS WITH THE EXPECTATION BEING STATION PLATFORMS.GRAFFITI CLEAN UP CONTINUES TO BE ONE OF GROUNDWERX'S PRIMARY SERVICES. GROUNDWERX REMOVES MOST TAGS WITHIN 48 HOURS. OFFENSIVE TAGS ARE PRIORITIZED AND ARE OFTEN ABATED WITHIN 24 HOURS. IN ADDITION TO GRAFFITI TAGS, GROUNDWERX REMOVES STICKERS AND HANDBILLS THAT ARE ATTACHED TO PUBLIC SPACES AND STREET FIXTURES. A SMALL PORTION OF DISTRICT GRAFFITI IS FORWARDED TO A CITY CONTRACTOR OR PRIVATE PROPERTY OWNERS.SEE BELOW FOR THE TOTAL OUTPUT FOR VARIOUS COMPONENTS OF THE CLEANING PROGRAM OVER FISCAL YEAR 2024-2025:PAN/BROOM 22,564 HRSPAN/BROOM: DEBRIS REMOVAL 547,200 LBSHOT SPOT CLEANING/CALLS FOR SERVICE 15,485PRESSURE WASHING 11,216 HRSTRASH COLLECTED (TRASH CANS EMPTIED) 287,550ALL-TERRAIN LITTER VACUUM: DEBRIS REMOVAL 85,450 LBSGRAFFITI CLEANED BY GROUNDWERX 29,124

(B) INFORMATION AND SAFETY AMBASSADORS TO PROVIDE INFORMATION ON DOWNTOWN ACTIVITIES AND ESTABLISHMENTS, PREVENT CRIME AND WORK PRODUCTIVELY WITH SOCIAL SERVICE PROVIDERS.GROUNDWERX AMBASSADORS REINFORCE THE IMAGE OF A FRIENDLY DOWNTOWN BY OFFERING VISIBLE ASSISTANCE TO DOWNTOWN EMPLOYEES, VISITORS AND RESIDENTS. AMBASSADORS PERFORM A VARIETY OF TASKS, SUCH AS PROVIDING INFORMATION TO VISITORS, ESCORTING PEDESTRIANS AND EMPLOYEES TO THEIR VEHICLES (OR OTHER DESTINATIONS IN THE DISTRICT) AND REPORTING GRAFFITI AND OTHER MESSES TO THE APPROPRIATE PARTY. AMBASSADORS ALSO REPORT INSTANCES OF VANDALISM AND PROPERTY DAMAGE TO PROPERTY OWNERS AND WORK WITH LOCAL SOCIAL SERVICE AGENCIES TO PROVIDE REFERRALS. AMBASSADORS HAVE BEEN CALLED UPON MORE FREQUENTLY TO INTERACT WITH DOWNTOWN'S UNSHELTERED POPULATION, INCLUDING COORDINATED OUTREACH WITH THE SOCIAL IMPACT TEAM.THE AMBASSADOR PROGRAM INCORPORATES MOBILE AND FOOT PATROLS SEVEN DAYS A WEEK. AMBASSADORS BEGIN THEIR ROUTES AT 6 A.M. AND PROVIDE SERVICES UNTIL 8 P.M. DURING THE WEEK, WITH EXTENDED HOURS TO 10 P.M. ON FRIDAY AND SATURDAY. AMBASSADORS ARE FREQUENTLY THE FIRST POINT OF CONTACT WITH MANY INDIVIDUALS IN DOWNTOWN'S HOMELESS POPULATION. AMBASSADORS ARE TRAINED ON THE NUANCES OF DOWNTOWN SAN JOSE AND CARRY HELPFUL INFORMATION SUCH AS WALKING MAPS, BUS AND LIGHT RAIL SCHEDULES, SPECIAL EVENT FLYERS AND OTHER COLLATERAL. THEY ARE EQUIPPED WITH HANDHELD DEVICES WITH INTERNET ACCESS, WHICH ALLOWS THEM TO ACCESS INFORMATION AT ANY TIME. REPORTING INCIDENTS AND PROPERTY CONDITIONS ARE ALSO MADE EASIER AND MORE EFFECTIVE BY THIS TECHNOLOGY. AMBASSADORS ALSO PLAY AN IMPORTANT ROLE IN IDENTIFYING POTENTIALLY TROUBLESOME SITUATIONS AND CONTACTING THE APPROPRIATE AUTHORITIES. AMBASSADORS MAKE BUSINESS CONTACTS ON A REGULAR BASIS AS PART OF THE ENHANCED SERVICES OF THE PBID. THESE INFORMAL "CHECK-INS" ALLOW AMBASSADORS TO CONVEY INFORMATION TO BUSINESSES AND PROPERTY OWNERS SUCH AS RESOURCE REFERRALS AND PROPERTY CONDITION REPORTS. THIS TYPE OF INTERACTION ALSO ENHANCES THE VISIBILITY OF AMBASSADORS AND HELPS PROMOTE A FRIENDLY DOWNTOWN. THE "SITTING/LYING" STATISTIC REFLECTS AMBASSADOR EFFORTS IN MAKING DOWNTOWN MORE FRIENDLY FOR THE GENERAL PUBLIC. THE PRESENCE OF AMBASSADORS CAN DISCOURAGE VAGRANCY AND LOITERING. AMBASSADORS WORK WITH THE SOCIAL IMPACT TEAM TO ASSIST THE DOWNTOWN HOMELESS POPULATION WHO ARE INTERESTED IN OBTAINING SERVICES.SEE BELOW FOR A STATISTICAL SUMMARY OF THE AMBASSADOR PROGRAM FOR FISCAL YEAR 2024-2025:AMBASSADOR HOURS 17,573 HRSDIRECTIONS GIVEN 6,470BUSINESS CONTACTS 3,878SITTING/LYING (LOITERING) 8,005PERSONAL SAFETY ESCORTS 25BIKE KIOSK HANDOUTS 2866 THE SOCIAL IMPACT TEAM (SIT) IS A DEDICATED INITIATIVE UNDER THE SAN JOSE DOWNTOWN ASSOCIATION'S PROPERTY-BASED IMPROVEMENT DISTRICT (PBID). THE MISSION OF THE OUTREACH AMBASSADORS IS TO SUPPORT THE VULNERABLE UNSHELTERED POPULATION IN DOWNTOWN SAN JOSE THROUGH COMPASSIONATE OUTREACH AND EFFECTIVE SERVICE COORDINATION. THE KEY FUNCTIONS OF THE OUTREACH AMBASSADORS ARE TO BUILD TRUST AND CONNECTIONS, COLLABORATE WITH GROUNDWERX AND OTHER OUTREACH ORGANIZATIONS. THE OUTREACH PROGRAM PROVIDES SERVICES SEVEN (7) DAYS A WEEK FROM 8 A.M. TO 5 P.M.