HOPE FAMILY CARE CENTER LLC

HOPE FAMILY CARE CENTER SERVICES THREE ZIP CODES WITHIN THE GEOGRAPHIC FOOTPRINT OF EAST KANSAS CITY, MISSOURI IN JACKSON COUNTY: 64128, 64127, 64109. OUR PATIENTS FACE SOCIAL, ECONOMIC, AND ENVIRONMENTAL FACTORS, WHICH IMPACT THE TOTALITY OF THEIR HEALTH. HUNGER IS PRESENT. TRANSPORTATION IS A CHALLENGE. LIFE EXPECTANCY IS LOWER. 16% ARE UNEMPLOYED, 14% EXPERIENCE TRANSPORTATION ISSUES, 10% EXPERIENCE FOOD INSECURITY, AND 7% HAVE NO HOUSING. IN ZIP CODE 64128, NEARLY HALF OF ALL CHILDREN LIVE BELOW THE POVERTY LINE. IN ZIP CODE 64127, 40% OF ALL CHILDREN LIVE BELOW THE POVERTY LINE. IN ZIP CODE 64109, 21% OF ALL CHILDREN LIVE BELOW THE POVERTY LINE.(CONTINUED ON SCHEDULE O)OUR SERVICE AREA, WHICH IS HOME TO ABOUT 39,000 RESIDENTS, IS UNDERSERVED FOR PRIMARY CARE. INCONSISTENT AND INADEQUATE HEALTHCARE LEAVES OUR POPULATION VULNERABLE. 51% OF OUR PATIENTS HAVE INCOMES BELOW 200% OF THE FEDERAL POVERTY LEVEL AND LACK THE RESOURCES TO PAY FOR DOCTOR'S VISITS, MEDICATION, PREVENTATIVE SCREENINGS, AND MANY OTHER HEALTHCARE-RELATED SERVICES. LIFE EXPECTANCY IN OUR SERVICE AREA IS 64 YEARS. THIS IS THE LOWEST LIFE EXPECTANCY IN THE CITY AND SUBSTANTIALLY LOWER THAN THE 81-85 YEAR LIFE EXPECTANCY AMONG RESIDENTS IN THE CITY'S MOST PROSPEROUS ZIP CODES.TELEHEALTH OPENED THE DOOR FOR PATIENTS TO MAINTAIN APPOINTMENTS AND HAVE SUCCESSFUL OUTCOMES. THROUGH A GRANT, THE HEALTH CENTER EXPANDED SERVICES SUPPORTING PATIENTS HAVING CHRONIC DISEASES WITH REMOTE PATIENT MONITORING. FROM AN ILLNESS OUTBREAK TO THE TREATMENT OF CHRONIC DISEASE, TELEHEALTH HELPED COMBAT TRANSPORTATION ISSUES AND ALLOWED PATIENTS TO BE IN CHARGE OF THEIR HEALTHCARE FROM HOME. TELEHEALTH LIMITS SICKNESS AND EXPOSURE IN OUR GEOGRAPHICAL FOOTPRINT WHILE, AT THE SAME, TIME, CONTINUING QUALITY CARE MANAGEMENT FOR PATIENTS WITH DIABETES, HEART CONDITIONS, RESPIRATORY DIAGNOSES, AND OTHER LONG-TERM CONDITIONS. THIS ALLOWED OUR STAFF TO ENGAGE WITH PATIENTS TELEPHONICALLY AND THROUGH AUDIO AND VIDEO, PROMOTING A RELATIONSHIP THAT BRINGS HEALTH AND FOLLOW-UP TO THE FOREFRONT.PATIENT ENGAGEMENT WITH THE HEALTH CENTER'S ONLINE SERVICES HAS GROWN STEADILY YEAR OVER YEAR. IN 2022, WE RECORDED 5,026 USER LOGINS AND EXCHANGED 15,117 MESSAGES WITH PATIENTS. BY 2023, THESE NUMBERS HAD INCREASED TO 8,069 USER LOGINS AND 19,417 MESSAGES. ADDITIONALLY, THERE WAS A 15% RISE IN PATIENTS ACCESSING THEIR LAB RESULTS ONLINE AND A REMARKABLE 145% INCREASE IN ONLINE PRESCRIPTION REFILL REQUESTS.