BETTER BUSINESS BUREAU INC

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1922

Legal Domicile

Principal Officer

SUE MCCONNELL

Phone

2162417678

Tax Period

2024-01-01 to 2024-12-31

BETTER BUSINESS BUREAU INC, founded in 1922, is a community nonprofit that reported $1.9M in total revenue in fiscal year 2024. Net assets of $4.2M represent 26 months of operating reserves.

Mission

AS A LEADER IN ADVANCING MARKETPLACE TRUST AND ETHICS IN OUR COMMUNITY, AND WITH THE SUPPORT OF BBB ACCREDITED BUSINESSES MEETING HIGH STANDARDS, BBB PROMOTES INFORMED BUYING AND GIVING DECISIONS, TRUTHFUL ADVERTISING AND SELLING PRACTICES, AND THE RESOLUTION OF MARKETPLACE DISPUTES.

Program Service Accomplishments

Program 1

RECEIVED NUMEROUS PHONE CALLS REQUESTING BBB COMPANY/CHARITY REPORTS, CONSUMER COUNSELING, BUYING TIPS, COMPLAINT ASSISTANCE AND/OR BUSINESS ASSISTANCE/SERVICES, IN ADDITION TO THE NUMEROUS VISITORS TO THE BBB WEBSITE. ISSUED REPORTS ON COMPANIES AND CHARITIES. ACCEPTED AND FORMALLY PROCESSED AND FACILITATED ATTEMPTED RESOLUTION OF MANY CONSUMER DISPUTES WITH BUSINESSES, HOSTING MEDIATION OR ARBITRATION SESSIONS. CORRESPONDED WITH BUSINESSES SEEKING SUBSTANTIATION OR MODIFICATION OF ADVERTISEMENTS. EDUCATED CONSUMERS THROUGH MEDIA DISSEMINATIONS THAT RESULTED IN MEDIA EXPOSURES.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $0

Program Service Revenue $1,881,043

Investment Income $45,250

Other Revenue $0

TOTAL REVENUE $1,926,293

Expense Breakdown

Grants Paid $0

Salaries & Benefits $1,081,750

Fundraising Expenses $0

Other Expenses $1,003,227

TOTAL EXPENSES $2,084,977

Year-over-Year Comparison

	2024	2023	Change
Revenue	$1,926,293	$1,905,578	+0.0%
Expenses	$2,084,977	$2,077,259	+0.0%
Net Income	$-158,684	$-171,681	-0.1%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✗ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

Volunteers

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$200,981

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
ANDY FIFFICK	CHAIR	0.50	Officer Director	$0	$0	$0
RICHARD LOWE	DIRECTOR	0.50	Director	$0	$0	$0
KRIS TOTH	VICE CHAIR	0.50	Officer Director	$0	$0	$0
BRANDON CHROSTOWSKI	DIRECTOR	0.50	Director	$0	$0	$0
ELLA FONG	DIRECTOR	0.50	Director	$0	$0	$0
WAYNE LAWRENCE	IMMEDIATE PAST CHAIR	0.50	Officer Director	$0	$0	$0
DELL DUNCAN	TREASURER	0.50	Director	$0	$0	$0
AARON GARFUNKEL	DIRECTOR	0.50	Director	$0	$0	$0
KAREN DISANTO	DIRECTOR	0.50	Director	$0	$0	$0
JENNIE THOMAS	DIRECTOR	0.50	Director	$0	$0	$0
HAL BECKER	DIRECTOR	0.50	Director	$0	$0	$0
PATRICE BLAKEMORE	SECRETARY	0.50	Director	$0	$0	$0
JAMES DROZDOWSKI	DIRECTOR	0.50	Director	$0	$0	$0
TONDI ALLEN	DIRECTOR	0.50	Director	$0	$0	$0
MARK BLUMENTHAL	DIRECTOR	0.50	Director	$0	$0	$0
DAVID SHABEL	DIRECTOR	0.50	Director	$0	$0	$0
BRAD SIENIASWKI	VICE CHAIR	0.50	Officer Director	$0	$0	$0
ELAD GRANOT	DIRECTOR	0.50	Director	$0	$0	$0
INDIA HOBBS	DIRECTOR	0.50	Director	$0	$0	$0
KEVIN ADELSTEIN	DIRECTOR	0.50	Director	$0	$0	$0
MATTHEW MCCRACKEN	DIRECTOR	0.50	Director	$0	$0	$0
RENEE LIGON	DIRECTOR	0.50	Director	$0	$0	$0
BRIAN PAULEY	DIRECTOR	0.50	Director	$0	$0	$0
ERIC POUND	DIRECTOR	0.50	Director	$0	$0	$0
SASKIA TOPAZIO	DIRECTOR	0.50	Director	$0	$0	$0
DAN TINGLER	DIRECTOR	0.50	Director	$0	$0	$0
SUE MCCONNELL	PRESIDENT	39.50	Officer	$167,707	$33,274	$200,981

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2024	$1,926,293	$2,084,977	$4,515,139	$-158,684
2023	$1,905,578	$2,077,259	$4,341,612	$-171,681
2022	$2,069,091	$1,964,236	$4,202,114	$104,855
2021	$2,009,065	$1,770,165	$4,775,912	$238,900
2020	$1,925,552	$1,682,768	$4,011,588	$242,784
2019	$1,902,186	$1,706,796	$3,503,573	$195,390
2018	$1,835,872	$1,772,699	$2,889,893	$63,173