REAL SERVICES INC

EIN: 351157606 501(c)(3) Human Services

SOUTH BEND, IN

Total Revenue
$21,317,307
Total Expenses
$23,243,906
Total Assets
$12,257,785
Net Assets
$8,787,994
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Financial Vulnerability Assessment (Tuckman-Chang)

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Financial Trends

Organization Details

Formation Year
1966
Legal Domicile
IN
Principal Officer
KARLA J MAPES
Phone
5742338205
Tax Period
2024-07-01 to 2025-06-30

REAL SERVICES INC, founded in 1966, is a mid-sized nonprofit in the Human Services sector that reported $21.3M in total revenue in fiscal year 2024. Revenue fell 29% from the prior year — a significant decline worth monitoring.

Mission

REAL SERVICES ASSISTS IN ESTABLISHING A COMMUNITY IN WHICH THOSE WE SERVE CAN MAINTAIN THEIR INDEPENDENCE TO THE MAXIMUM DEGREE POSSIBLE AND FIND MEANING AND SATISFACTION THROUGHOUT THEIR LIVES. WE OFFER SERVICES IN 12 COUNTIES ACROSS NORTHERN INDIANA, INCLUDING ELKHART, FULTON, JASPER, KOSCIUSKO, LAKE, LAPORTE, MARSHALL, NEWTON, PORTER, PULASKI, STARKE, AND ST. JOSEPH.

Program Service Accomplishments

Program 1
Expenses: $6,049,724

ENERGY ASSISTANCE - INCOME ELIGIBLE HOUSEHOLDS RECEIVED HEATING ASSISTANCE AND TURN-OFF AVOIDANCE DURING WEATHER AMNESTY MONTHS. THE PROGRAM PROVIDED 12,181 FAMILIES REPRESENTING 26,476 PEOPLE IN A...

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ENERGY ASSISTANCE - INCOME ELIGIBLE HOUSEHOLDS RECEIVED HEATING ASSISTANCE AND TURN-OFF AVOIDANCE DURING WEATHER AMNESTY MONTHS. THE PROGRAM PROVIDED 12,181 FAMILIES REPRESENTING 26,476 PEOPLE IN A FIVE-COUNTY AREA WITH A CREDIT ON THEIR HEATING BILLS. THE PROGRAM PROCESSED 31,400 PAYMENTS MADE DIRECTLY TO ELECTRIC, HEATING, AND WATER UTILITY PROVIDERS AND ASSISTED 21 HOUSEHOLDS WITH FURNACE REPAIR OR REPLACEMENT SERVICES.

Program 2
Expenses: $4,205,871

CASE MANAGEMENT - PROVIDED PERSON-CENTERED CARE MANAGEMENT SERVICES TO 4,995 OLDER ADULTS AND INDIVIDUALS WITH DISABILITIES TO SUPPORT SAFE AND INDEPENDENT LIVING IN THE COMMUNITY AND PREVENT...

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CASE MANAGEMENT - PROVIDED PERSON-CENTERED CARE MANAGEMENT SERVICES TO 4,995 OLDER ADULTS AND INDIVIDUALS WITH DISABILITIES TO SUPPORT SAFE AND INDEPENDENT LIVING IN THE COMMUNITY AND PREVENT UNNECESSARY INSTITUTIONAL PLACEMENT.

Program 3
Expenses: $1,190,887 Revenue: $17,241

COVID-19 - THROUGH THE AGING AND DISABILITY VACCINE UPTAKE INITIATIVE (ADVC), PROVIDED VACCINATION OUTREACH, EDUCATION, AND SUPPORTIVE SERVICES TO INCREASE ACCESS TO COVID-19 AND FLU VACCINES FOR...

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COVID-19 - THROUGH THE AGING AND DISABILITY VACCINE UPTAKE INITIATIVE (ADVC), PROVIDED VACCINATION OUTREACH, EDUCATION, AND SUPPORTIVE SERVICES TO INCREASE ACCESS TO COVID-19 AND FLU VACCINES FOR OLDER ADULTS AND INDIVIDUALS WITH DISABILITIES. THE INITIATIVE REACHED 285,063 INDIVIDUALS THROUGH OUTREACH AND EDUCATION, ADMINISTERED 3,964 VACCINES, PROVIDED 13,885 SUPPORTIVE SERVICE UNITS, AND HOSTED 117 COMMUNITY VACCINATION EVENTS.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

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Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $20,320,329
Program Service Revenue $599,816
Investment Income $317,360
Other Revenue $79,802
TOTAL REVENUE $21,317,307

Expense Breakdown

Grants Paid $9,224,860
Salaries & Benefits $9,603,124
Fundraising Expenses $89,097
Program Expenses $20,855,007
Other Expenses $4,415,922
TOTAL EXPENSES $23,243,906

Year-over-Year Comparison

2024 2023 Change
Revenue $21,317,307 $29,994,742 -0.3%
Expenses $23,243,906 $30,756,901 -0.2%
Net Income $-1,926,599 $-762,159 +1.5%
Key Indicators
Grants to Organizations Grants to Individuals Lobbying Political Activity Foreign Activities Donor Advised Fund Schedule B Required
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Governance

Voting Members
23
Independent Members
23
Employees
327
Volunteers
244

Governance Policies

Conflict of Interest Policy
Whistleblower Policy
Document Retention Policy

Special Practices & Reported Activities

Operated a School
Operated a Hospital
Provided First Class Travel
Reported Conflict of Interest
Reported Asset Diversion
Excess Benefit Transaction
Made Political Expenditures
Engaged in Lobbying
Operated Donor Advised Fund
Maintained Art Collections
Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers
8
$322,624
Total Directors
23
$0
Key Employees
0
$0
Highest Compensated
0
reported
Name Title Hours/Week Role Reportable Comp Other Comp Total
KARLA J MAPES PRESIDENT/CE 36.50
Officer
$154,500 $18,902 $173,402
KEVIN BOUMA DIR. ADMIN & 36.50
Officer
$71,722 $16,661 $88,383
STEPHEN GAZDICK DIR. ADMIN & 36.50
Officer
$50,769 $10,070 $60,839
PETER MULLEN DIRECTOR 1.00
Director
$0 $0 $0
STEVEN WATTS DIRECTOR 1.00
Director
$0 $0 $0
DAN WOLFSON DIRECTOR 1.00
Director
$0 $0 $0
ANDRE WADDELL DIRECTOR 1.00
Director
$0 $0 $0
MICHELLE STESIAK CPA DIRECTOR 1.00
Director
$0 $0 $0
ALEYNA MITCHELL DIRECTOR 1.00
Director
$0 $0 $0
DIANA HESS DIRECTOR 1.00
Director
$0 $0 $0
DORIS PORTOLESE DIRECTOR 1.00
Director
$0 $0 $0
JOHN ABERNETHY DIRECTOR 1.00
Director
$0 $0 $0
JASON CRITCHLOW DIRECTOR 1.00
Director
$0 $0 $0
JESSICA BRITTAIN DIRECTOR 1.00
Director
$0 $0 $0
MARILYN NELUMS-JONES DIRECTOR 1.00
Director
$0 $0 $0
MARY KARCZKA DIRECTOR 1.00
Director
$0 $0 $0
KIMBERLY SISCO DIRECTOR 1.00
Director
$0 $0 $0
TWILA NEWBILL DIRECTOR 1.00
Director
$0 $0 $0
JULIAN ROUCH DIRECTOR 1.00
Director
$0 $0 $0
KIANA JACKSON DIRECTOR 1.00
Director
$0 $0 $0
RYAN BRENNAN DIRECTOR 1.00
Director
$0 $0 $0
KATHRYN LYNDES ASSISTANT TR 2.00
Officer Director
$0 $0 $0
TIM EMERICK IMMEDIATE PA 2.00
Officer Director
$0 $0 $0
JOHN PENDARVIS CHAIRPERSON 2.00
Officer Director
$0 $0 $0
KAREN NEVORSKI TREASURER 2.00
Officer Director
$0 $0 $0
MARK MIKEL VICE CHAIR 2.00
Officer Director
$0 $0 $0
Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year Revenue Expenses Assets Net Income
2025 $21,317,307 $23,243,906 $12,257,785 $-1,926,599
2024 $29,994,742 $30,756,901 $14,981,950 $-762,159
2023 $32,837,040 $34,221,145 $14,876,938 $-1,384,105
2022 $31,243,370 $30,687,555 $14,856,258 $555,815
2021 $25,491,120 $23,760,732 $16,314,628 $1,730,388
2020 $21,488,865 $20,198,119 $13,142,791 $1,290,746
2019 $20,205,081 $19,136,312 $11,209,533 $1,068,769
2018 $20,445,625 $19,286,691 $9,903,270 $1,158,934
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