FIRST CALL FOR HELP OF ITASCA COUNTY

CALL CENTER: DURING THE 2024 YEAR OUR AGENCY RECEIVED 3202 CALLS INTO OUR CALL CENTER FROM RESIDENTS OF THE 7 COUNTY 2-1-1 HUB AREA OF WHICH WE SERVE. THIS RESULTED IN PROVIDING 3087 RESOURCES TO THOSE RESIDENTS IN NEED AND FIELDING 9,756 CRISIS CALLS. WE SUPPORTED 284 RESIDENTS WALKING INTO OUR AGENCY FOR REFERRALS AND RESOURCES. WE ANSWERED 24,160 CALLS FOR 9-8-8 AND 314 CALLS FOR MNDOA. WE CONDUCTED 382 COORDINATED ENTRY SERVICES FOR HOMELESS INDIVIDUALS, 39 MNSURE/ASSIST APPLICATIONS, AND MAINTAINED A RESOURCE DATA BASE OF 4126 AGENCIES CONTAINING INFORMATION REGARDING ASSISTANCE AVAILABLE, QUALIFICATIONS TO RECEIVE SERVICES AND CONTACT INFORMATION TO ACCESS THESE SERVICES. OUR CALL CENTER SERVICES 7 COUNTIES FOR I&R, 37 COUNTIES FOR CRISIS RESPONSE DISPACH, 4 COUNTIES FOR AFTER HOURS SOCIAL SERVICES, 1 PROVIDER FOR EAP (Employee Assistance Line), 2 COUNTIES FOR HOMELESS COORDINATION, 47 COUNTIES IN PRIMARY RESPONSE AND 87 COUNTIES SECONDARY RESPONSE FOR NSPL (9-8-8) AND 87 COUNTIES FOR FARMERS IN DISTRESS. IN 2024 WE SERVED 87 COUNTIES FOR NSPL / 988 TEXT AND CHAT WITH A FULLY STAFFED AND FUNCTION PROGRAM WHO RESPONSED TO 8281 CONSUMERS CHATTING IN AND 14098 CONSUMERS TEXTING IN FOR SUPPORT. OUR AGENCY DISPATCHED OUT THE GOMARTI TRANSPORTATION SYSTEM FOR 2249 RIDES DURING THIS FISCAL YEAR.

NEW LEAF HEALING CENTER: DURING 2024 OUR AGENCY CONTINUED THE PROVISION OF RESIDENTIAL CRISIS SERVICES (OPENED IN 2017) FROM WITHIN THE NEW LEAF HEALING CCENTER, IN EFFORTS TO AVIOD BEHAVIORAL HEALTH PLACEMENTS. WE CONTINUED THE PROVISION OF INTENSIVE RESIDENTIAL TREATMENT SERVICES. OUR RESIDENTIAL CRISIS SERVICES, SERVED 152 CONSUMERS (GUESTS). 84% OF THE CRISIS RESIDENTS WERE FROM ITASCA COUNTY. OUR IRTS PROGRAM SERVED 13 CONSUMERS (GUESTS) WITH 89% BEING FROM ITASCA COUNTY. 26% OF ALL CONSUMERS REPORTED HOMELESSNESS. 97.9% OF THE CONSUMERS AVOIDED HOSPITALIZATION DUE TO THE CRISIS/IRTS SERVICES PROVIDED AT NEW LEAF. 94% OF RESIDENTS WERE CONNECTED WITH MED MANAGEMENT, THERAPY, CHEMICAL HEALTH SERVICES AND OR PHYSICAL HEALTH SERVICES PRIOR TO DISCHARGE. THE OTHER 6% EITHER DECLINED REFERRALS OR LEFT AMA. 98.8% OF THE RESIDENTS (HOMELESS UPON ENTRY) WERE DISCHARGED TO SAFE SHELTERS OR HOUSING LOCATIONS UPON ACHIEVING STABILITY OF THEIR MENTAL HEALTH.