NEIGHBORHOOD SERVICE ORGANIZATION

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1955

Legal Domicile

Principal Officer

LINDA LITTLE

Phone

3139614890

Tax Period

2023-10-01 to 2024-09-30

NEIGHBORHOOD SERVICE ORGANIZATION, founded in 1955, is a mid-sized nonprofit that reported $21.3M in total revenue in fiscal year 2023. Revenue decreased 19% compared to the prior year. Expenses of $24.7M exceeded revenue, resulting in a 16% operating deficit.

Mission

THE ORGANIZATION FACILITATES DREAMS BY PROMOTING EQUITY FOR ALL, USING INNOVATIVE SOLUTIONS TO BRIDGE GAPS IN HOUSING, HEALTH, AND WELL-BEING.

Program Service Accomplishments

Program 1

Expenses: $4,318,532 Revenue: $2,748,014

THE ORGANIZATION PROVIDES CLINICAL SERVICES TO WAYNE COUNTY RESIDENTS AT FOUR DIFFERENT FACILITIES. THESE SERVICES ARE A PART OF THE ORGANIZATION'S MISSION TO PROVIDE FULL WRAP-AROUND SERVICES TO ITS...

Program 2

Expenses: $6,052,824 Revenue: $3,851,597

LIFE CHOICES PROVIDES SUPPORT AND A CENTRAL ACCESS POINT FOR CHILDREN AND ADULTS WITH DEVELOPMENTAL DISABILITIES AND THEIR EXTENDED FAMILIES. THE LIFE CHOICES STAFF ALSO ADVOCATE ON BEHALF OF...

LIFE CHOICES PROVIDES SUPPORT AND A CENTRAL ACCESS POINT FOR CHILDREN AND ADULTS WITH DEVELOPMENTAL DISABILITIES AND THEIR EXTENDED FAMILIES. THE LIFE CHOICES STAFF ALSO ADVOCATE ON BEHALF OF INDIVIDUALS, SECURE RESOURCES, AND PROVIDE INTERMITTENT LIFELONG SUPPORT SERVICES SO INDIVIDUALS MAY LIVE AS INDEPENDENTLY AS POSSIBLE.

Program 3

Expenses: $7,575,304 Revenue: $4,820,399

THE ORGANIZATION PROVIDES SUPPORTIVE SERVICES TO FORMERLY HOMELESS ADULTS AND CRISIS SERVICES FOR PEOPLE IN NEED. SPECIFICALLY, THE DETROIT HEALTHY HOUSING CENTER AND ONE OF THE HOMELESS RECOVERY...

THE ORGANIZATION PROVIDES SUPPORTIVE SERVICES TO FORMERLY HOMELESS ADULTS AND CRISIS SERVICES FOR PEOPLE IN NEED. SPECIFICALLY, THE DETROIT HEALTHY HOUSING CENTER AND ONE OF THE HOMELESS RECOVERY SERVICES LOCATIONS PROVIDE MENTAL HEALTH SERVICE EDUCATION, CRISIS INTERVENTION, AND REFERRAL SERVICES FOR INDIVDUALS WHO ARE HOMELESS OR DISENFRANCHISED.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2023)

Revenue Breakdown

Contributions & Grants $9,819,483

Program Service Revenue $10,579,276

Investment Income $51,849

Other Revenue $840,734

TOTAL REVENUE $21,291,342

Expense Breakdown

Grants Paid $0

Salaries & Benefits $15,191,850

Fundraising Expenses $0

Program Expenses $17,946,660

Other Expenses $9,503,978

TOTAL EXPENSES $24,695,828

Year-over-Year Comparison

	2023	2022	Change
Revenue	$21,291,342	$26,290,230	-0.2%
Expenses	$24,695,828	$24,810,245	0.0%
Net Income	$-3,404,486	$1,479,985	-3.3%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✓ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

345

Volunteers

161

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$1,102,765

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
ROBERT BOLLINGER	CHAIR AND ACTING TREASURER	0.50	Officer Director	$0	$0	$0
HAKIM W BERRY	CHAIR (FORMER)	0.50	Officer Director	$0	$0	$0
CARESS DEAN	SECOND VICE-CHAIR	0.50	Officer Director	$0	$0	$0
DIANE SLON	SECRETARY	0.50	Officer Director	$0	$0	$0
ERIC W AYERS	DIRECTOR	0.50	Director	$0	$0	$0
TYRA EVANS	DIRECTOR	0.50	Director	$0	$0	$0
BRIDGETT FEAGIN	DIRECTOR	0.50	Director	$0	$0	$0
ADAMS S FORMAN	DIRECTOR	0.50	Director	$0	$0	$0
BARBARA JEAN JOHNSON	DIRECTOR	0.50	Director	$0	$0	$0
ROBERT P JONES	DIRECTOR	0.50	Director	$0	$0	$0
MILDRED C MATLOCK	DIRECTOR	0.50	Director	$0	$0	$0
HUBERT MASSEY MURALS	DIRECTOR	0.50	Director	$0	$0	$0
REGINALD PELZER	DIRECTOR	0.50	Director	$0	$0	$0
TERRANCE D REED	DIRECTOR	0.50	Director	$0	$0	$0
PASTOR LORENZO SEWELL	DIRECTOR	0.50	Director	$0	$0	$0
DENNIS SHEPHERD	DIRECTOR	0.50	Director	$0	$0	$0
GREGORY TERRELL	DIRECTOR	0.50	Director	$0	$0	$0
ALLAH YOUNG	DIRECTOR	0.50	Director	$0	$0	$0
LINDA LITTLE	PRESIDENT AND C.E.O.	38.00	Officer	$341,167	$0	$341,167
PARIS WHITE	VICE-PRES., STRATEGIC INITIATIVES	38.00	Officer	$189,784	$0	$189,784
KELLY THOMAS	CHIEF HUMAN RESOURCES OPER. OFF.	40.00	Officer	$168,073	$0	$168,073
KATRINA MCCREE	CHIEF COMMUNITY OFFICER	40.00	Officer	$161,785	$0	$161,785
BRAD O BISHOP	CHIEF INFORMATION OFFICER	40.00	Officer	$139,757	$0	$139,757
TONYA THOMPSON	ASSISTANT SECRETARY	38.00	Officer	$102,199	$0	$102,199
FRANCES TURNER	SR. DIRECTOR, CLINICAL INNOVATION	40.00	Highest	$146,190	$0	$146,190
JESSICA GOERGEN	SR. DIRECTOR, ORG. EFFECTIVENESS	40.00	Highest	$112,206	$0	$112,206
CARLTON KEITH MCAFEE	CONTROLLER	40.00	Highest	$105,642	$0	$105,642

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2024	$21,291,342	$24,695,828	$30,133,783	$-3,404,486
2023	$26,290,230	$24,810,245	$34,858,699	$1,479,985
2022	$27,105,031	$22,377,489	$32,794,318	$4,727,542
2021	$29,704,984	$21,287,257	$27,742,882	$8,417,727
2020	$23,768,532	$21,136,551	$21,740,417	$2,631,981
2019	$22,813,785	$20,943,426	$21,376,498	$1,870,359
2018	$19,776,679	$20,082,927	$18,446,203	$-306,248