GRAND RAPIDS, MI
4 risk indicators measuring financial stability and operational resilience
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Sign In — Free (10 views/day)BETTER BUSINESS BUREAU OF MICHIGAN FKA BETTER BUSINESS BUREAU OF WESTERN MI, founded in 1942, is a community nonprofit that reported $2.6M in total revenue in fiscal year 2024. Expenses of $3.6M exceeded revenue, resulting in a 37% operating deficit.
THE BETTER BUSINESS BUREAU'S (BBB) MISSION IS TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST. BBB ACCOMPLISHES THIS MISSION BY 1) CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES, 2) SETTING STANDARDS FOR MARKETPLACE TRUST, 3) ENCOURAGING AND SUPPORTING BEST PRACTICES, 4) CELEBRATING MARKETPLACE ROLE MODELS, AND; 5) DENOUNCING SUBSTANDARD MARKETPLACE BEHAVIOR.
CONSUMER INFORMATION REGARDING BUSINESSES IN THE WESTERN MICHIGAN AREA IS PROVIDED VIA WEBSITE TO A MAJORITY OF CONSUMERS. IN SOME CASES, INFORMATION IS DELIVERED VIA PHONE CONVERSATION.
NEUTRAL DISPUTE RESOLUTION SERVICES - THE BUREAU STAFF PROCESS COMPLAINT INFORMATION RECEIVED ON AREA BUSINESSES. THE STAFF THEN WORKS WITH THE AFFECTED BUSINESS TO FACILITATE RESOLUTION OF THE...
NEUTRAL DISPUTE RESOLUTION SERVICES - THE BUREAU STAFF PROCESS COMPLAINT INFORMATION RECEIVED ON AREA BUSINESSES. THE STAFF THEN WORKS WITH THE AFFECTED BUSINESS TO FACILITATE RESOLUTION OF THE COMPLAINT.
THE BUREAU CONTRACTS WITH AN UNRELATED THIRD PARTY(COMPANY) TO PROVIDE CERTAIN MEMBERSHIP SERVICES. THE COMPANY IS ANACCREDITED ONLINE MARKETING COMPANY FOCUSED ON CREATING SUCCESSFULMARKETING...
THE BUREAU CONTRACTS WITH AN UNRELATED THIRD PARTY(COMPANY) TO PROVIDE CERTAIN MEMBERSHIP SERVICES. THE COMPANY IS ANACCREDITED ONLINE MARKETING COMPANY FOCUSED ON CREATING SUCCESSFULMARKETING STRATEGIES FOR SMALL TO MEDIUM SIZED BUSINESSES. HAVINGPARTNERED WITH BETTER BUSINESS BUREAUS AND CHAMBERS OF COMMERCENATIONWIDE, THE COMPANY HAS THE EXPERIENCE AND EXPERTISE TO HELP ALLTYPES OF BUSINESSES BECOME MORE VISIBLE ONLINE. BBB SERVING WESTERNMICHIGAN ACCREDITED BUSINESSES ARE OFFERED OPPORTUNITIES TO PARTICIPATEIN THE PARTNERED PROGRAM, DEEMED A TAXABLE ACTIVITY OF THE BUREAU. THE PARTNERED PROGRAM ALLOWS BBB ACCREDITED BUSINESSES TO PURCHASE ADVERTISING IN VARIOUS ONLINE DIRECTORIES OWNED AND OPERATED BY A COMPANY THE BBB HAS CONTRACTED WITH. THE BBB RECEIVES A COMMISSION BASED ON ALL ADVERTISING REVENUE DERIVED FROM THE CONTRACTED COMPANY.
Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency
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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)
Sign In — Free (10 views/day)| 2024 | 2023 | Change | |
|---|---|---|---|
| Revenue | $2,625,823 | $2,573,768 | +0.0% |
| Expenses | $3,599,618 | $2,525,494 | +0.4% |
| Net Income | $-973,795 | $48,274 | -21.2% |
Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics
Financial Distress Indicator
Liquidity & Cash Position
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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics
Sign In| Name | Title | Hours/Week | Role | Reportable Comp | Other Comp | Total |
|---|---|---|---|---|---|---|
| MICHAEL STAPLETON | CHAIR | 0.25 |
Officer
Director
|
$0 | $0 | $0 |
| DAN MORRISON | VICE CHAIR | 0.25 |
Officer
Director
|
$0 | $0 | $0 |
| TINA KYGER | SECRETARY | 0.25 |
Officer
Director
|
$0 | $0 | $0 |
| DEREK STEELE | TREASURER | 0.25 |
Officer
Director
|
$0 | $0 | $0 |
| JESSICA ANN TYSON | DIRECTOR | 0.25 |
Director
|
$0 | $0 | $0 |
| ROB VAN SUILICHEM | IMMEDIATE PAST CHAIR | 0.25 |
Officer
Director
|
$0 | $0 | $0 |
| ADAM AUKERMAN | DIRECTOR | 0.25 |
Director
|
$0 | $0 | $0 |
| LYNN CHEN-ZHANG | DIRECTOR | 0.25 |
Director
|
$0 | $0 | $0 |
| TIM DYE | DIRECTOR | 0.25 |
Director
|
$0 | $0 | $0 |
| MARCUS JACKSON | DIRECTOR | 0.25 |
Director
|
$0 | $0 | $0 |
| ANDY KLINGER | DIRECTOR | 0.25 |
Director
|
$0 | $0 | $0 |
| ANDREA OWENS | DIRECTOR | 0.25 |
Director
|
$0 | $0 | $0 |
| ERIC PAYNE | DIRECTOR | 0.25 |
Director
|
$0 | $0 | $0 |
| SARAH RAYMOND | DIRECTOR | 0.25 |
Director
|
$0 | $0 | $0 |
| JASON REYES | DIRECTOR | 0.25 |
Director
|
$0 | $0 | $0 |
| JANET ZAHN | DIRECTOR | 0.25 |
Director
|
$0 | $0 | $0 |
| LISA FROHNAPFEL | PRESIDENT/CEO | 25.00 |
Officer
|
$195,264 | $13,727 | $208,991 |
| JACK DALEY | VP OF STRATEGIC GROWTH AND REVENUE | 40.00 |
Highest
|
$104,349 | $3,439 | $107,788 |
| Year | Revenue | Expenses | Assets | Net Income |
|---|---|---|---|---|
| 2024 | $2,625,823 | $3,599,618 | $876,420 | $-973,795 |
| 2023 | $2,573,768 | $2,525,494 | $1,851,698 | $48,274 |
| 2022 | $2,098,530 | $2,257,505 | $1,834,184 | $-158,975 |
| 2021 | $2,272,274 | $2,157,780 | $2,011,016 | $114,494 |
| 2020 | $2,062,072 | $2,052,700 | $1,940,376 | $9,372 |
| 2019 | $2,050,076 | $1,925,200 | $1,706,390 | $124,876 |
| 2018 | $1,936,859 | $1,653,414 | $1,586,760 | $283,445 |
Compare BETTER BUSINESS BUREAU OF MICHIGAN FKA BETTER BUSINESS BUREAU OF WESTERN MI with other nonprofits in Michigan and across the country.