CRISIS CENTER INC

EIN: 381974024 501(c)(3) Human Services

MOUNT PLEASANT, MI

Total Revenue
$15,779,370
Total Expenses
$15,913,822
Total Assets
$12,966,053
Net Assets
$9,913,270
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Financial Vulnerability Assessment (Tuckman-Chang)

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Financial Trends

Organization Details

Formation Year
1970
Legal Domicile
MI
Principal Officer
JEFF SMITH
Phone
9897736904
Tax Period
2024-10-01 to 2025-09-30

CRISIS CENTER INC, founded in 1970, is a mid-sized nonprofit in the Human Services sector that reported $15.8M in total revenue in fiscal year 2024. Revenue grew 9% year-over-year, indicating healthy expansion.

Mission

LISTENING EAR CRISIS CENTER IN MT. PLEASANT, MICHIGAN, EMPOWERS INDIVIDUALS AND FAMILIES ACROSS MID AND NORTHERN MICHIGAN BY PROVIDING QUALITY SERVICES AND SAFE, AFFORDABLE HOUSING. WITH A HISTORY OF SERVING OVER 30,000 PEOPLE ANNUALLY, LISTENING EAR IS DEDICATED TO LISTENING, SUPPORTING, AND ADVOCATING -- TAKING PEOPLE FROM SURVIVING TO THRIVING.

Program Service Accomplishments

Program 1
Expenses: $10,122,405 Revenue: $11,136,990

ADULT FOSTER CARE: THE RESIDENTIAL SERVICE PROGRAM SERVED 107 ADULTS WITH DEVELOPMENTAL AND/OR EMOTIONAL DISABILITIES. ALL 18 ADULT FOSTER CARE HOMES ARE LICENSED BY THE STATE OF MICHIGAN DEPARTMENT...

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ADULT FOSTER CARE: THE RESIDENTIAL SERVICE PROGRAM SERVED 107 ADULTS WITH DEVELOPMENTAL AND/OR EMOTIONAL DISABILITIES. ALL 18 ADULT FOSTER CARE HOMES ARE LICENSED BY THE STATE OF MICHIGAN DEPARTMENT OF LICENSING AND REGULATORY AFFAIRS (LARA). OUR AGENCY IS ALSO ACCREDITED BY THE COUNCIL OF ACCREDIDATION (COA). OUR PROGRAM PROMOTES AND PROVIDES OPPORTUNITIES FOR INDIVIDUALS TO INCREASE INDEPENDENCE AND PARTICIPATE IN HOME, WORK, AND COMMUNITY SETTINGS. RESIDENTS RECEIVE SUPPORT AND TRAINING IN A RESIDENTIAL GROUP HOME ENVIRONMENT FROM DIRECT SERVICE PROVIDERS WHO SERVE AS ROLE MODELS, MENTORS, CAREGIVERS AND TRAINERS, ENSURING A HEALTHY AND THRIVING HOME SETTING.

Program 2
Expenses: $1,482,833 Revenue: $1,264,503

FOSTER CARE: THE FOSTER CARE PROGRAM PROVIDED 6,117 DAYS OF SERVICES IN A FAMILY SETTING TO 24 CHILDREN AND YOUNG ADULTS IN NEED OF SHORT-TERM OR LONG-TERM CARE. LISTENING EAR CRISIS CENTER IS...

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FOSTER CARE: THE FOSTER CARE PROGRAM PROVIDED 6,117 DAYS OF SERVICES IN A FAMILY SETTING TO 24 CHILDREN AND YOUNG ADULTS IN NEED OF SHORT-TERM OR LONG-TERM CARE. LISTENING EAR CRISIS CENTER IS LICENSED AS A CHILD PLACING AGENCY BY THE STATE OF MICHIGAN. OUR PROGRAM FOCUSES ON YOUTH WHO ARE STRUGGLING IN THE AREAS OF ABUSE, DELINQUENCY, MENTAL ILLNESS, EMOTIONAL IMPAIRMENT AND DEVELOPMENTAL DISABILITIES. OUR FOSTER CARE WORKERS COORDINATE ALL SERVICES, UNIQUE TO EACH CONSUMER, PARTNERING WITH THE INDIVIDUAL, THEIR FAMILIES, THE FOSTER CARE PROVIDER, AND THE REFERRING AGENCY TO KEEP COMMUNICATION FLOWING AND ENSURE EXCELLENT SERVICES AND CARE ARE PROVIDED.

Program 3
Expenses: $1,089,985 Revenue: $1,349,065

RENTAL: LISTENING EAR CRISIS CENTER OWNS AND MANAGES 146 APARTMENTS AND DUPLEXES. OUR RENTAL PROGRAM FOLLOWS AN AFFORDABLE HOUSING MODEL DESIGNED TO PROVIDE STABILITY FOR ALICE HOUSEHOLDS -- ASSET...

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RENTAL: LISTENING EAR CRISIS CENTER OWNS AND MANAGES 146 APARTMENTS AND DUPLEXES. OUR RENTAL PROGRAM FOLLOWS AN AFFORDABLE HOUSING MODEL DESIGNED TO PROVIDE STABILITY FOR ALICE HOUSEHOLDS -- ASSET LIMITED, INCOME CONTRAINED AND EMPLOYED INDIVIDUALS AND FAMILIES -- BY ENSURING THEIR HOUSING AND UTILITY COSTS REMAIN AFFORDABLE. LISTENING EAR ACCEPTS ALL GOVERNMENT HOUSING SUBSIDY VOUCHERS AND ARE COMMITTED TO PROVIDING SAFE, CLEAN, AND WELL-MAINTAINED LIVING ENVIRONMENTS. LISTENING EAR'S OCCUPANCY RATE IS 97%.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

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Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $717,764
Program Service Revenue $14,984,990
Investment Income $76,616
Other Revenue $0
TOTAL REVENUE $15,779,370

Expense Breakdown

Grants Paid $74,240
Salaries & Benefits $10,782,531
Fundraising Expenses $0
Program Expenses $14,520,474
Other Expenses $5,057,051
TOTAL EXPENSES $15,913,822

Year-over-Year Comparison

2024 2023 Change
Revenue $15,779,370 $14,456,499 +0.1%
Expenses $15,913,822 $14,330,512 +0.1%
Net Income $-134,452 $125,987 -2.1%
Key Indicators
Grants to Organizations Grants to Individuals Lobbying Political Activity Foreign Activities Donor Advised Fund Schedule B Required
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Governance

Voting Members
9
Independent Members
9
Employees
367
Volunteers
12

Governance Policies

Conflict of Interest Policy
Whistleblower Policy
Document Retention Policy

Special Practices & Reported Activities

Operated a School
Operated a Hospital
Provided First Class Travel
Reported Conflict of Interest
Reported Asset Diversion
Excess Benefit Transaction
Made Political Expenditures
Engaged in Lobbying
Operated Donor Advised Fund
Maintained Art Collections
Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers
8
$326,867
Total Directors
9
$0
Key Employees
0
$0
Highest Compensated
0
reported
Name Title Hours/Week Role Reportable Comp Other Comp Total
CYNTHIA SEGER CHIEF EXECUT 40.00
Officer
$104,095 $0 $104,095
JOSHUA CASWELL CHIEF OPERAT 40.00
Officer
$84,280 $4,583 $88,863
JILL STODDARD CHIEF FINANC 40.00
Officer
$76,406 $0 $76,406
SCOTT HARRISON CHIEF HUMAN 40.00
Officer
$56,303 $1,200 $57,503
CINDY BAY-BARRON DIRECTOR 1.00
Director
$0 $0 $0
THERESSA CLARK DIRECTOR 1.00
Director
$0 $0 $0
KEITH COTTER DIRECTOR 1.00
Director
$0 $0 $0
KATE HODGKINS DIRECTOR 1.00
Director
$0 $0 $0
ADAM HOUSE TREASURER 1.00
Officer Director
$0 $0 $0
TEAGAN LEFERE SECRETARY 1.00
Officer Director
$0 $0 $0
JEFF SMITH BOARD CHAIR 1.00
Officer Director
$0 $0 $0
KATHLEEN TARRANT DIRECTOR 1.00
Director
$0 $0 $0
HEATHER TUBBS BOARD VICE C 1.00
Officer Director
$0 $0 $0
Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year Revenue Expenses Assets Net Income
2025 $15,779,370 $15,913,822 $12,966,053 $-134,452
2024 $14,456,499 $14,330,512 $12,226,696 $125,987
2023 $13,684,682 $13,502,325 $11,683,231 $182,357
2022 $13,435,130 $13,202,224 $11,496,829 $232,906
2021 $13,438,813 $13,094,680 $11,943,564 $344,133
2020 $14,907,277 $12,717,395 $11,434,211 $2,189,882
2019 $12,876,858 $12,514,931 $9,332,114 $361,927
2018 $12,444,740 $12,174,775 $8,620,176 $269,965
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