ROCKFORD COMMUNITY SERVICE CENTER

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1974

Legal Domicile

Principal Officer

CHERYL SCALES

Tax Period

2023-07-01 to 2024-06-30

ROCKFORD COMMUNITY SERVICE CENTER, founded in 1974, is a community nonprofit in the Human Services sector that reported $2.7M in total revenue in fiscal year 2023. Revenue surged 24% from the prior year, signaling strong growth momentum. Expenses of $2.5M left a modest 7% surplus.

Mission

NORTH KENT CONNECT IS A CHRISTIAN ORGANIZATION COMMITTED TO IMPROVING THE LIVES OF ALL PEOPLE IN NORTHERN KENT COUNTY BY PROVIDING ACCESS TO BASIC NEEDS AND PROMOTING ECONOMIC INDEPENDENCE.

Program Service Accomplishments

Program 1

Expenses: $2,189,419

FOUNDED IN 1973 BY LOCAL PASTORS, NORTH KENT CONNECT (NKC) IS THE COMPREHENSIVE RESOURCE CENTER IN NORTHERN KENT COUNTY. IT PROVIDES THE ONLY SERVICES OF ITS KIND IN THE REGION OFFERING: A HEALTHY...

FOUNDED IN 1973 BY LOCAL PASTORS, NORTH KENT CONNECT (NKC) IS THE COMPREHENSIVE RESOURCE CENTER IN NORTHERN KENT COUNTY. IT PROVIDES THE ONLY SERVICES OF ITS KIND IN THE REGION OFFERING: A HEALTHY FOOD PANTRY, THE STEP2 PROGRAM, UTILITY AND RENT ASSISTANCE, EDUCATIONAL CLASSES, MEALS ON WHEELS, INTENSIVE CASE MANAGEMENT, FREE TAX PREPARATION, AND AFFORDABLE CLOTHING AND HOUSEHOLD GOODS IN ITS THRIFT STORE. ONSITE PARTNERS ARE WEST MICHIGAN WORKS! (JOB SKILLS), DISABILITY ADVOCATES (HOME MODIFICATIONS AND PUBLIC BENEFITS COUNSELING),AS WELL AS ARBOR CIRCLE AND YWCA VIRTUAL SERVICES (MENTAL HEALTH, SUBSTANCE ABUSE, AND DOMESTIC VIOLENCE COUNSELING). NKC SERVES MORE THAN 4,000 PEOPLE EACH YEAR IN A LARGE GEOGRAPHIC AREA (HALF OF KENT COUNTY)WHICH INCLUDES BELMONT, CEDAR SPRINGS, COMSTOCK PARK, GOWEN, GRANT, GREENVILLE, KENT CITY, ROCKFORD, SAND LAKE, AND SPARTA.

Program 2

AS A NONPROFIT 501(C)(3), NKC IS FUNDED PRIMARILY BY INDIVIDUALS, BUSINESSES, CHURCHES, CIVIC GROUPS, AND FOUNDATIONS.A THRIFT STORE ONSITE PROVIDES QUALITY, AFFORDABLE CLOTHING AND HOUSEHOLD GOODS ALL DONATED BY THE COMMUNITY AND IS OPEN TO ANYONE IN THE COMMUNITY. ALL PROCEEDS ARE PUT BACK INTO FUNDING THE MISSION OF NORTH KENT CONNECT.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2023)

Revenue Breakdown

Contributions & Grants $1,901,985

Program Service Revenue $566,645

Investment Income $44,396

Other Revenue $146,653

TOTAL REVENUE $2,659,679

Expense Breakdown

Grants Paid $1,017,317

Salaries & Benefits $1,042,889

Fundraising Expenses $165,238

Program Expenses $2,189,419

Other Expenses $404,983

TOTAL EXPENSES $2,465,189

Year-over-Year Comparison

	2023	2022	Change
Revenue	$2,659,679	$2,144,836	+0.2%
Expenses	$2,465,189	$2,306,011	+0.1%
Net Income	$194,490	$-161,175	-2.2%

Key Indicators

✗ Grants to Organizations ✓ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✓ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

Volunteers

332

Governance Policies

✗ Conflict of Interest Policy

✗ Whistleblower Policy

✗ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

Total Directors

Key Employees

$79,094

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
CLAIRE GUISFREDI	EXECUTIVE DIRECTOR	40.00	Key Emp	$79,094	$0	$79,094
DEAN WHITTAKER	TRUSTEE	1.00	Director	$0	$0	$0
ADRIANE SCHRAUBEN	TRUSTEE	1.00	Director	$0	$0	$0
CRYSTAL BRAVO	TRUSTEE	1.00	Director	$0	$0	$0
GREG DOERR	TRUSTEE	1.00	Director	$0	$0	$0
ANDY BLACKMORE	TRUSTEE	1.00	Director	$0	$0	$0
JOSHUA GRIMES	TRUSTEE	1.00	Director	$0	$0	$0
ELLEN NYBLAD	TRUSTEE	1.00	Director	$0	$0	$0
BEN TAYLOR	CLERGY REPRESENTATIVE	1.00	Director	$0	$0	$0
JENNIFER BELLAMY	TRUSTEE	1.00	Director	$0	$0	$0
CATHY COOPER	TRUSTEE	1.00	Director	$0	$0	$0
LISA COOPER	VICE PRESIDENT	2.00	Officer	$0	$0	$0
CHERYL SCALES	PRESIDENT	2.00	Officer	$0	$0	$0
BEN OHEARN	SECRETARY	2.00	Officer	$0	$0	$0
DAN TRIEZENBERG	TREASURER	2.00	Officer	$0	$0	$0

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2025	No data	No data	No data	No data
2024	$2,659,679	$2,465,189	$5,597,817	$194,490
2023	$2,144,836	$2,306,011	$5,194,440	$-161,175
2022	$1,977,399	$1,987,767	$5,308,043	$-10,368
2021	$2,634,195	$1,784,418	$5,474,360	$849,777
2020	$2,346,355	$1,343,175	$4,797,241	$1,003,180
2019	$1,776,280	$1,177,233	$3,454,514	$599,047
2018	$3,130,465	$1,264,139	$2,973,724	$1,866,326