GOODWILL RETAIL SERVICES INC

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

2001

Legal Domicile

Principal Officer

JEFFREY DOCALAVICH

Phone

4148474200

Tax Period

2025-01-01 to 2025-12-31

GOODWILL RETAIL SERVICES INC, founded in 2001, is a major nonprofit in the Employment sector that reported $224.6M in total revenue in fiscal year 2025. Revenue grew 10% year-over-year, indicating healthy expansion.

Mission

GOODWILL RETAIL SERVICES, INC. ("GOODWILL RETAIL") IS A NONSTOCK, NOT-FOR-PROFIT WISCONSIN CORPORATION, WHOSE SOLE MEMBER IS GOODWILL INDUSTRIES OF SOUTHEASTERN WISCONSIN, INC. ("GOODWILL"), A WISCONSIN NONSTOCK, NOT-FOR-PROFIT CORPORATION WITH (CONTINUED ON SCHEDULE O)

Program Service Accomplishments

Program 1

Expenses: $24,462,144

GOODWILL RETAIL SERVICES, INC. ("GOODWILL RETAIL") PROVIDES A SOURCE OF INCOME TO PROMOTE THE CHARITABLE MISSION OF ITS PARENT CORPORATION, GOODWILL INDUSTRIES OF SOUTHEASTERN WISCONSIN, INC...

GOODWILL RETAIL SERVICES, INC. ("GOODWILL RETAIL") PROVIDES A SOURCE OF INCOME TO PROMOTE THE CHARITABLE MISSION OF ITS PARENT CORPORATION, GOODWILL INDUSTRIES OF SOUTHEASTERN WISCONSIN, INC., INCLUDING THAT ORGANIZATION'S NUMEROUS PROGRAMS FOR PROVIDING TRAINING, EMPLOYMENT, AND SUPPORTIVE SERVICES FOR INDIVIDUALS WITH DISABILITIES OR DISADVANTAGES. GOODWILL RETAIL OPERATED 76 STORES AND DONATION CENTERS DURING 2025, PROVIDING EMPLOYMENT OPPORTUNITIES AND REVENUE TO FURTHER GOODWILL'S MISSION. GOODWILL RETAIL PROVIDES WORK OPPORTUNITIES FOR LOCAL RESIDENTS, MANY OF WHOM HAVE BARRIERS TO EMPLOYMENT. AT THE END OF 2025, 5,290 PEOPLE WERE EMPLOYED. (CONTINUED ON SCHEDULE O)

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2025)

Revenue Breakdown

Contributions & Grants $167,558,407

Program Service Revenue $0

Investment Income $24,272

Other Revenue $57,016,126

TOTAL REVENUE $224,598,805

Expense Breakdown

Grants Paid $24,462,144

Salaries & Benefits $105,937,263

Fundraising Expenses $0

Program Expenses $24,462,144

Other Expenses $97,302,801

TOTAL EXPENSES $227,702,208

Year-over-Year Comparison

	2025	2024	Change
Revenue	$224,598,805	$203,490,270	+0.1%
Expenses	$227,702,208	$205,775,966	+0.1%
Net Income	$-3,103,403	$-2,285,696	+0.4%

Key Indicators

✓ Grants to Organizations ✓ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✗ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

6999

Volunteers

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$2,027,915

Total Directors

Key Employees

$656,523

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
ROBERT KLUG	CHAIR	1.00	Officer Director	$0	$0	$0
THOMAS SAVAGE	SECRETARY	1.00	Officer Director	$0	$0	$0
JAMES BORRIS	TREASURER - AS OF 02/25	1.00	Officer Director	$0	$0	$0
TIMOTHY MATTKE	TREASURER - THRU 02/25	1.00	Officer Director	$0	$0	$0
JACQUELINE BOWLES	DIRECTOR	1.00	Director	$0	$0	$0
DAVID MARCUS	EX OFFICIO DIRECTOR - AS OF 02/25	1.00	Director	$0	$0	$0
JACQUELINE HALLBERG	PRESIDENT & CEO	8.00	Officer	$0	$400,215	$1,250,045
JEFFREY DOCALAVICH	ASST. TREASURER	8.00	Officer	$0	$252,298	$777,870
SCOTT DEXTER	CHIEF RETAIL OFFICER	40.00	Key Emp	$423,679	$232,844	$656,523
DAN MICHAEL	VICE PRESIDENT	40.00	Highest	$316,596	$162,133	$478,729
JASON BURNS	VICE PRESIDENT	40.00	Highest	$290,517	$138,011	$428,528
SHAWN MCCOURT	VICE PRESIDENT	40.00	Highest	$285,850	$132,961	$418,811
JULIE DEMING	DIRECTOR INVENTORY	40.00	Highest	$178,622	$144,855	$323,477
JAMES TIPTON	DIRECTOR STORES	40.00	Highest	$167,770	$72,343	$240,113
BASIL BUCHKO	FORMER ASST. SECRETARY	0.00		$0	$0	$170,000

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2025	$224,598,805	$227,702,208	$148,690,582	$-3,103,403
2024	$203,490,270	$205,775,966	$154,085,956	$-2,285,696
2023	$206,269,143	$212,400,815	$142,911,043	$-6,131,672
2022	$200,242,275	$205,119,896	$139,243,053	$-4,877,621
2021	$197,886,415	$170,152,764	$150,087,220	$27,733,651
2020	$134,804,539	$133,764,676	$136,418,129	$1,039,863
2019	$171,222,712	$176,891,073	$123,036,172	$-5,668,361
2018	$161,383,755	$158,916,856	$49,415,915	$2,466,899