HEALTHPARTNERS INC

CORPORATE STRUCTURE, PURPOSE, GOVERNANCE HEALTHPARTNERS, INC. (HPI) IS A MINNESOTA NONPROFIT CORPORATION AND LICENSED HEALTH MAINTENANCE ORGANIZATION (HMO) RECOGNIZED AS EXEMPT FROM FEDERAL INCOME TAX UNDER INTERNAL REVENUE CODE (IRC) SECTION 501(C)(4) AND IS THE PARENT ENTITY OF HEALTHPARTNERS ORGANIZATIONS REFERRED TO COLLECTIVELY AS "HEALTHPARTNERS". FOUNDED IN 1957, HEALTHPARTNERS IS AN INTEGRATED HEALTH CARE ORGANIZATION, PROVIDING HEALTH CARE SERVICES AND HEALTH PLAN FINANCING AND ADMINISTRATION. HEALTHPARTNERS' MISSION IS TO IMPROVE HEALTH AND WELL-BEING IN PARTNERSHIP WITH OUR MEMBERS, PATIENTS, AND COMMUNITY. HEALTHPARTNERS SEEKS TO TRANSFORM HEALTH CARE THROUGH A RELENTLESS FOCUS ON THE TRIPLE AIM - PROVIDING EXCEPTIONAL EXPERIENCE FOR THE INDIVIDUAL, IMPROVING THE HEALTH OF THE POPULATION, AND MAINTAINING AFFORDABILITY. A COMPLETE LISTING OF ALL ORGANIZATIONS WITHIN HEALTHPARTNERS, AND THE RELATIONSHIP BETWEEN THEM, CAN BE FOUND ON SCHEDULE R WITHIN THIS 990 RETURN. DETAILED INFORMATION ABOUT THE COMMUNITY BENEFIT ACTIVITIES AND ACCOMPLISHMENTS OF EACH TAX-EXEMPT ORGANIZATION CAN BE FOUND IN THE INDIVIDUAL FORM 990 RETURN FOR THAT ORGANIZATION. PROVISION OF MANAGED CARE TO STATE PUBLIC PROGRAMS BENEFICIARIES HPI SUPPORTS STATE PUBLIC PROGRAM MEMBERS BY PROVIDING INFORMATION ABOUT PLAN RESOURCES AND BENEFITS TO COUNTY EMPLOYEES, NURSING HOMES, HEALTH AND HOUSING ADVOCATES, FINANCIAL WORKERS AND COMMUNITY ORGANIZATIONS THROUGH A VARIETY OF COMMUNITY EVENTS AND PROGRAMS INCLUDING: - EQUITY IN HEALTH FESTIVAL - FREMONT FAMILY FUN FEST - ANOKA WINTER RESOURCE FAIR - ANOKA SUMMER RESOURCE FAIR - HMONG COMMUNITY EXPLORE YOUR PARKS DAY - KEYSTONE BACK TO SCHOOL EVENT - MINNESOTA FINANCIAL WORKER AND CASE AIDE ASSOCIATION (MFWCAA) CONFERENCE - MINNESOTA SOCIAL SERVICE ASSOCIATION (MSSA) CONFERENCE - LOCAL PUBLIC HEALTH ASSOCIATION (LPHA) CONFERENCE - CARVER COUNTY COMMUNITY CONNECT - FOLEY COUNTY COMMUNITY CONNECT - WASHINGTON COUNTY WINTER PIT STOP - WASHINGTON COUNTY SUMMER PIT STOP - WASHINGTON COUNTY FALL PIT STOP - COMMUNITY CONNECTIONS CONFERENCE - WRIGHT COUNTY ECFE FAMILY FAIR - PILLSBURY UNITED COMMUNITIES CEDAR RIVERSIDE HEALTH FAIR - PILLSBURY UNITED COMMUNITIES NORTH MARKET HEALTH FAIR - WOMEN'S CARE DAY - CHISAGO COUNTY MENTAL HEALTH AND RESILIENCY CONFERENCE - OPERATION COMMUNITY CONNECT IN CHISAGO COUNTY - OPERATION COMMUNITY CONNECT IN SHERBURNE/WRIGHT COUNTY - OPERATION COMMUNITY CONNECT IN STEARNS COUNTY - MINNESOTA PUBLIC HEALTH ASSOCIATION CONFERENCE - MANY FACES OF COMMUNITY HEALTH CONFERENCE STATE PUBLIC PROGRAM INCENTIVES TO MEMBERS HPI PROMOTES PREVENTIVE SERVICES FOR STATE PUBLIC PROGRAM (SPP) PLAN MEMBERS THROUGH INCENTIVE PROGRAMS. PEDIATRIC IMMUNIZATION INCENTIVE PROGRAM. THE PEDIATRIC IMMUNIZATION INCENTIVE PROGRAM ENCOURAGES PMAP AND MNCARE INFANTS TO GET A SERIES OF VACCINES BY THEIR SECOND BIRTHDAY. ONCE HPI RECEIVES THE CLAIMS FOR THESE VACCINES, MEMBERS RECEIVE A $25 GIFT CARD IN THE MAIL. HPI DISTRIBUTED 1,326 GIFT CARDS (VALUED AT $35,139) FOR THIS PROGRAM IN 2024. THE PRE-TEEN (ADOLESCENT) IMMUNIZATIONS INCENTIVE PROGRAM. THE PRE-TEEN IMMUNIZATION PROGRAM ENCOURAGES PMAP AND MNCARE YOUTH TO GET THEIR HPV, MENINGOCOCCAL AND TDAP IMMUNIZATIONS. ONCE HPI RECEIVES THE CLAIM FOR THESE VACCINES, MEMBERS RECEIVE A $25 GIFT CARD IN THE MAIL. HPI DISTRIBUTED 1,212 GIFT CARDS (VALUED AT $32,118) FOR THIS PROGRAM IN 2024. POSTPARTUM INCENTIVE. SNBC, PMAP AND MNCARE MEMBERS WHO RECEIVE A POSTPARTUM EXAM THREE TO EIGHT WEEKS AFTER THE BIRTH OF THEIR CHILD RECEIVE A $25 GIFT CARD. HPI DISTRIBUTED 82 GIFT CARDS (VALUED AT $2,193.50) FOR THIS PROGRAM IN 2024. SNBC INCENTIVES. TO ENCOURAGE AN ANNUAL PRIMARY CARE VISIT, SNBC MEMBERS WHO COMPLETE THEIR ANNUAL PRIMARY VISIT RECEIVE A $25 GIFT CARD. MEMBERS ALSO RECEIVE A $25 GIFT CARD FOR DOING A CERVICAL CANCER SCREENING OR COMPLETING A MEDICATION THERAPY MANAGEMENT VISIT. HPI DISTRIBUTED 472 GIFT CARDS (VALUED AT $12,626) FOR THESE THREE PROGRAMS IN 2024. CAR SEAT PROGRAM. PMAP AND MNCARE MEMBERS AGES NINE AND YOUNGER OR MEMBERS WHO ARE AT LEAST SIX MONTHS PREGNANT ARE ELIGIBLE TO RECEIVE A CAR SEAT WITH THE COMPLETION OF A CAR SEAT SAFETY AND EDUCATION COURSE. HPI DISTRIBUTED 922 CAR SEATS (VALUED AT $90,692) IN 2024. IMPROVEMENT WORK FOR MSHO. AS PART OF OUR EFFORTS TO HELP OUR DUALLY ENROLLED MEMBER-PATIENTS GET UP TO DATE ON IMPORTANT PREVENTATIVE CARE, HEALTHPARTNERS MEDICAL GROUP/PARK NICOLLET CLINICS (HPMG/PN) PROVIDED OUTREACH AND ADDITIONAL INCENTIVES TO THE PATIENT IN THE FORM OF GIFT CARDS. IN 4Q2023, HPMG/PN SENT 790 PATIENTS GIFT CARDS VALUED AT AN OVERALL $39,500. DENTAL KIT INITIATIVE THE DENTAL KIT INITIATIVE PROVIDES KEY DENTAL PERSONAL CARE ITEMS TO COUNTIES AS A RESPONSE TO DENTAL ACCESS BARRIERS. EACH DENTAL KIT CONTAINS TOOTHPASTE AND A TOOTHBRUSH (CHILDREN OR ADULT). HPI'S SPP PROVIDED 10,389 DENTAL SUPPLIES TO 10 HEALTHPARTNERS SERVICE COUNTIES: ANOKA; BENTON; CHISAGO; DAKOTA; HENNEPIN; RAMSEY; SHERBURNE; STEARNS; WASHINGTON AND WRIGHT. IN ADDITION, THE SPP TEAM DISTRIBUTED DENTAL KITS AT MULTIPLE COUNTY-LED EVENTS, SUCH AS OPERATION COMMUNITY CONNECT OR PLACE IN TIME EVENTS, HOSTED IN CARVER, CHISAGO, SHERBURNE, STEARNS AND WASHINGTON COUNTIES. COMMUNITY SPONSORSHIPS: IN 2024, $5,011 WAS PROVIDED TO SUPPORT COUNTY AND COMMUNITY EVENTS THAT SUPPORTED SPP MEMBERS. VIRTUWELL VIRTUWELL IS A 24/7 ONLINE CLINIC THAT REINVENTS THE DIAGNOSIS AND TREATMENT EXPERIENCE FOR EVERYDAY ILLNESSES. THROUGH A REFRESHINGLY SIMPLE ONLINE AND MOBILE PLATFORM, PAIRED WITH BEST-IN-CLASS CUSTOMER SERVICE, VIRTUWELL IS SAVING CONSUMERS, EMPLOYERS AND HEALTH PLANS TIME AND MONEY. IT WAS CREATED TO BE SIMPLE, CONVENIENT AND AFFORDABLE AND LAUNCHED IN 2010 FOR MINNESOTA RESIDENTS. SINCE THEN, IT HAS EXPERIENCED STEADY GROWTH AND IS AVAILABLE TO ANYONE WHO LIVES, WORKS OR TRAVELS WITHIN THE FIVE STATES VIRTUWELL SERVES: IOWA, MINNESOTA, NORTH DAKOTA, SOUTH DAKOTA AND WISCONSIN, AND CAN BE ACCESSED ANYTIME FROM A SMART PHONE, TABLET OR COMPUTER. MORE INFO AT WWW.VIRTUWELL.COM. VIRTUWELL PROVIDES HPI MEMBERS WITH UNLIMITED FREE VISITS TO GET THEIR HEALTH QUESTIONS ANSWERED. IT NOW INCLUDES 60 CONDITIONS, MORE THAN 1 MILLION TREATMENT PLANS AND HAS LED TO SAVINGS EXCEEDING $100 MILLION IN HEALTH CARE COSTS, WITH THOUSANDS MORE MEMBERS REFERRED SAFELY TO IN-PERSON CARE. VIRTUWELL MAINTAINS OUTSTANDING EFFECTIVENESS AND SATISFACTION RATES. SINCE ITS LAUNCH, IT HAS RESULTED IN A REPORTED AVERAGE SAVINGS OF $180 PER VISIT FOR MEMBERS, EMPLOYERS AND HEALTH PLANS. MEMBERS CAN RECEIVE A DIAGNOSIS AND TREATMENT BY CERTIFIED NURSE PRACTITIONERS IN MINUTES. IN ADDITION, NURSE PRACTITIONERS CAN SEND PATIENTS' PRESCRIPTIONS TO THEIR PHARMACY IF NEEDED. THERE IS NO COST TO A MEMBER IF VIRTUWELL IS UNABLE TO TREAT THE PATIENT. INDIVIDUALS WHO HAVE TRIED VIRTUWELL HAVE FOUND THAT ONE VIRTUWELL VISIT CAN SAVE TWO AND A HALF HOURS OR MORE. IT IS SIMPLE TO USE, AND 92 PERCENT OF CUSTOMERS WOULD HIGHLY RECOMMEND VIRTUWELL TO FRIENDS AND FAMILY. IMPROVING BEHAVIORAL HEALTH TREATMENT ADHERENCE & SELF-MANAGEMENT HPI AIMS TO SUPPORT MEMBERS IN ENGAGING IN TREATMENT AND SELF-MANAGEMENT PRACTICES FOR BEHAVIORAL HEALTH. AS PART OF THESE EFFORTS, HPI PROVIDES EDUCATIONAL NEWSLETTERS AND REFILL REMINDERS TO MEMBERS WHO ARE DIAGNOSED WITH DESIGNATED BEHAVIORAL HEALTH CONDITIONS AND PRESCRIBED PSYCHOTROPIC MEDICATIONS. IN 2024, MORE THAN 72,000 OF THESE REFILL REMINDERS AND EDUCATIONAL COMMUNICATIONS WERE SENT TO MEMBERS DIAGNOSED WITH DEPRESSION, BIPOLAR DISORDER, SCHIZOPHRENIA, ANXIETY, OR SUBSTANCE USE WHO WERE PRESCRIBED ANTIDEPRESSANTS, MOOD STABILIZERS, ANTIPSYCHOTICS, BEZODIAZEPINES, AND/OR ANTI-CRAVING MEDICATIONS RESPECTIVELY TO SUPPORT THEM IN THE MANAGEMENT OF THEIR MEDICATION AND OVERALL BEHAVIORAL HEALTH CONDITION. THESE COMMUNICATIONS WERE SENT TO MEMBERS VIA MAIL AND DIGITAL METHODS. THE TOTAL COST OF THESE COMMUNICATIONS IN 2024 WAS APPROXIMATELY $25,000. REDUCING PSYCHIATRIC HOSPITALIZATIONS & READMISSIONS HPI EMPLOYS LICENSED BEHAVIORAL HEALTH PROFESSIONALS TO PROVIDE BEHAVIORAL HEALTH CASE MANAGEMENT TO MEMBERS ADMITTED TO AND DISCHARGED FROM INPATIENT PSYCHIATRIC CARE. CASE MANAGERS COLLABORATE WITH MEMBERS, INPATIENT PSYCHIATRIC CARE TEAMS AND OUTPATIENT PROVIDERS TO COORDINATE APPROPRIATE FOLLOW-UP CARE AND PROVIDE POST-DISCHARGE COUNSELING AND REFERRALS TO ONGOING SERVICES. IN 2024, HPI'S BEHAVIORAL HEALTH CASE MANAGERS SUPPORTED MORE THAN 2,000 PSYCHIATRIC ADMISSIONS WITH THE GOAL TO HELP MEMBERS EFFECTIVELY ENGAGE IN AFTER CARE THAT COULD MINIMIZE RISKS AND CRISES THAT LEAD TO REHOSPITALIZATION.