GOODWILL RETAIL SERVICES

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

2011

Legal Domicile

Principal Officer

PATRICK MCCLENAHAN

Phone

3232231211

Tax Period

2023-01-01 to 2023-12-31

GOODWILL RETAIL SERVICES, founded in 2011, is a mid-sized nonprofit in the Employment sector that reported $53.9M in total revenue in fiscal year 2023. Revenue grew 12% year-over-year, indicating healthy expansion.

Mission

THE MISSION OF GOODWILL RETAIL SERVICES IS TO SUPPORT, BENEFIT, AND CARRY OUT THE CHARITABLE PURPOSES OF GOODWILL INDUSTRIES OF SOUTHERN CALIFORNIA, A CALIFORNIA NONPROFIT PUBLIC BENEFIT CORPORATION RECOGNIZED BY THE INTERNAL REVENUE SERVICE (CONTINUED ON SCHEDULE O) AS EXEMPT UNDER SECTION 501(C)(3) OF THE INTERNAL REVENUE CODE OF 1986, AS AMENDED (THE "CODE"), AND AS A PUBLIC CHARITY DESCRIBED IN SECTION 501(A)(1) OF THE CODE.

Program Service Accomplishments

Program 1

Expenses: $53,519,225 Revenue: $53,941,384

GRS PROVIDED APPROXIMATELY 3,000 RETAIL STAFF TO OPERATE 106 MISSION-RELATED STORES OF GOODWILL INDUSTRIES OF SOUTHERN CALIFORNIA.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2023)

Revenue Breakdown

Contributions & Grants $0

Program Service Revenue $53,941,384

Investment Income $0

Other Revenue $0

TOTAL REVENUE $53,941,384

Expense Breakdown

Grants Paid $0

Salaries & Benefits $53,886,484

Fundraising Expenses $0

Program Expenses $53,519,225

Other Expenses $54,900

TOTAL EXPENSES $53,941,384

Year-over-Year Comparison

	2023	2022	Change
Revenue	$53,941,384	$48,069,024	+0.1%
Expenses	$53,941,384	$48,069,024	+0.1%
Net Income	$0	$0	N/A

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✗ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

2860

Volunteers

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$1,315,985

Total Directors

Key Employees

$381,175

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
RICHARD VILLA	CHAIR	1.00	Officer Director	$0	$0	$0
JOHN HWANG	VICE-CHAIR	1.00	Officer Director	$0	$0	$0
PETER STARRETT	TREASURER	1.00	Officer Director	$0	$0	$0
SUSAN H STROMGREN	SECRETARY	1.00	Officer Director	$0	$0	$0
JOHN PATRICK MCCLENAHAN	PRESIDENT & CEO	2.00	Officer	$0	$45,280	$749,027
CRAIG LEVRA	EXECUTIVE VICE PRESIDENT & COO	25.00	Officer	$271,060	$24,838	$566,958
ELIZABETH SCHWALBACH	CHRO	10.00	Key Emp	$66,939	$46,480	$381,175
CHIKO TONG	DIRECTOR, E-COMMERCE	40.00	Highest	$140,293	$10,172	$150,465
PAULINE GOMEZ STARR	DIRECTOR, RETAIL OPERATIONS	40.00	Highest	$138,175	$11,405	$149,580
SHAVONE TURNER	DIRECTOR, CUSTOMER ENGAGEMENT	40.00	Highest	$131,946	$30,421	$162,367
CRYSTAL RESENDEZ	DIRECTOR, RETAIL SPECIAL EVENTS	40.00	Highest	$131,036	$11,979	$143,015
ANDY BARAJAS	DIRECTOR, KAIZEN ENGINEERING	40.00	Highest	$120,778	$15,920	$136,698

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2024	No data	No data	No data	No data
2023	$53,941,384	$53,941,384	$9,928,682	No data
2022	$48,069,024	$48,069,024	$9,416,523	No data
2021	$46,029,774	$46,029,774	$8,869,033	No data
2020	$37,713,458	$37,713,458	$8,436,088	No data
2019	$41,210,700	$41,210,700	$6,001,970	No data
2018	$39,138,170	$39,138,170	$6,361,183	No data