The Savila Collaborative

Clinical Services:Centro Svila provides preventative primary healthcare, including outpatient mental health and substance use screening, assessment, evaluation, and counseling/psychotherapy. Our services are available to community members residing in Bernalillo County and the surrounding counties, regardless of their ability to pay. Intake specialists conduct needs assessments with new clients, screen for Adverse Childhood Experiences, safety, trauma, substance use, and other risk factors and schedule with clinical and case management staff for follow up services. Clinical support services include crisis intervention and suicide prevention, individual therapy, couples therapy, family therapy, and group therapy, as well as trauma-informed, strengths-based mental health evaluations of crime victims in support of their immigration cases. Centro Svilas service providers facilitate psychoeducation and peer-led support groups for Immigrant and refugee newcomers adjusting to life in the U.S., Womens support, Parenting/ Healthy family attachment, Adolescent/Young Adult Life skills, and Grief/Bereavement. Our offices are located in Albuquerques South Valley and International District, neighborhoods with high health disparities. Clinical staff are bilingual in English/Spanish to reduce transportation and cultural and linguistic barriers to treatment. During FY 24, Centro Svila experienced growth in our clinical services, having moved the prior year towards a hybrid in-person/telehealth model of services, which allowed for more flexibility for staff in scheduling and more options and accessibility for our clients. We expanded our efforts to make our clinical services more accessible by revamping our website to be more user-friendly (dual language English-Spanish) making our intake and consent forms available online/digitally and by using newly federally authorized telephonic and telehealth protocols. These system changes to our infrastructure allowed us to increase services and improve on outcomes from the immediately preceding years that were largely impacted by the COVID-19 pandemic. Centro Svila added new licensed clinicians to our team during FY 24 which: Provided behavioral healthcare to hundreds of families; Implemented mindfulness and stress management skills groups for patients experiencing anxiety and depression; Continued Spanish-speaking Grief Support Group to families that have lost a loved one; Provided outpatient drug and alcohol counseling; Expanded and strengthened our Suicide Prevention and Crisis Intervention program; Continued trauma and crime victimization focused services; Provided integrated case management and clinical services to youth systems-involved in the criminal justice system and their families; Provided integrated clinical and case management services to victims of crime at our South Valley and International District sites and; Strengthened our REFRAME multi-tiered intervention program for refugees resettled in Central New Mexico. During the fiscal year 24, Centro Svila sought out capital outlay and general operations funding during the New Mexico State legislative session to meet the increased demand for our services and the challenges of inadequate office space for our providers. Our administrative team has worked with the Bernalillo County Commission and Manager, as well as the New Mexico Children Youth and Families Department to eventually secure funds appropriated to Centro Svila by state legislators. Centro Svila intends to use the $1.5 million capital outlay dollars to plan, design and equip a new facility to carry out our services that will be based in the Southwest quadrant of Bernalillo County. Unrestricted operational funding from donations, grants and philanthropic contributions, as well as agency participation in the National Health Service Corps, allowed us to offer clinical services regardless of clients ability to pay at each site while assisting independently licensed clinicians in accessing student loan forgiveness.. As part of Centro Svilas bilingual, bicultural behavioral health professional career development program, our clinical team continued to provide internship opportunities for student interns from Highlands University, New Mexico State University and the University of New Mexico. Two of our case management staff continued to work towards clinical degrees. During 2024, we secured Congressionally Designated Funding allowing us to recruit a career development program supervisor

Case Management Services: Centro Svila provides systems navigation and case management services at no cost to clients that have difficulty accessing resources to meet their basic needs. Case Management services are available to assist child and adult clients with accessing services and community support systems such as housing and supported living, educational services, vocational services, welfare, food stamps, nutritional resources, and medical services. Case management/navigation services, include providing information about immigration, criminal justice, and health and social services benefit enrollment processes, referral to services, supports and resources, as well as assistance in applying for benefits and services, interpreter services, intervention with other agencies and institutions on behalf of clients. Case Managers assist clients through advocacy, educational activities, and coordination of services. Centro Svilas culturally and linguistically sensitive case management services are provided by certified Community Health Workers (CHWs), Certified Peer Support Workers (CPSWs), Family Peer Support Workers (FPSWs), and Pathways Navigators. Additionally, bilingual health insurance outreach, education and enrollment specialists facilitate uninsured and newly insured in finding a healthcare home and other social supports and, social work interns who coordinate and provide services and resources necessary to promote recovery, rehabilitation, and resiliency to program participants and their family. Case managers identify and address the barriers that impede the development of skills necessary for independent functioning and increased quality of life. Their work consists of a variety of interventions, with at a minimum 60 percent face-to-face and in-person that can include accompaniment and advocacy with clients in home, school and work environments as they navigate complicated systems. Case Managers, Community Health Workers, Peer Case Managers, Pathways Navigators/Promotoras and student interns assist Centro Svila's clients in the development and coordination of a treatment plan that may include a recovery or resiliency management plan, a crisis management plan or a treatment plan for Comprehensive Community Support Services. When requested, our team may provide advocacy and accompaniment to ensure access to basic needs including behavioral health care, support and intervention in crisis situations and planning that incorporates the use of natural supports and alternatives to the utilization of emergency departments and inpatient services. Our case management team served over 753 unduplicated clients; held 4,016 separate appointments and; provided 6,873 service hours. The majority of individuals and families served at Centro Savila are low-income and uninsured or are from newcomer immigrant and refugee families. Despite historically low levels of unemployment nationwide, Centro Svilas clients are disproportionately unemployed and underemployed. Given the high rates of economic inflation and increasing rents, many of our clients experienced loss of housing or were faced with the threat of eviction. Although government programs aimed at curbing the health and economic welfare impacts of the pandemic existed, many of Centro Savilas clients did not know how to or possessed the capacity to apply for these programs. Our case management staff responded to the immediate needs of our clients for basic resources to sustain their families including food and protection from eviction. We accessed funds for Emergency Rental Assistance Program (ERAP) to support families needing rent/housing assistance and advocated with clients to prevent eviction. During FY 24 Centro Savila provided over 900 hours of public benefits enrollment services including 713 separate appointments to assist clients with public benefits and to address questions and concerns of community members regarding Public Charge which can impact the immigration applications of newcomer families. Centro Savila partnered with the Protecting Immigrant Families national coalitions to address outreach and education about public charge to community members.