NEW YORK, NY
4 risk indicators measuring financial stability and operational resilience
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Sign In — Free (10 views/day)CRISIS TEXT LINE INC, founded in 2012, is a mid-sized nonprofit in the Mental Health sector that reported $45.4M in total revenue in fiscal year 2024. Revenue surged 40% from the prior year, signaling strong growth momentum. The organization ran a surplus of $10.5M, a strong 23% operating margin.
CRISIS TEXT LINE WORKS AT THE INTERSECTION OF EMPATHY AND INNOVATION. CRISIS TEXT LINE PROMOTES MENTAL WELL BEING FOR PEOPLE WHEREVER THEY ARE.
CRISIS TEXT LINE PROVIDES FREE, 24/7, HIGH-QUALITY TEXT-BASED MENTAL HEALTH SUPPORT AND CRISIS INTERVENTION BY EMPOWERING A COMMUNITY OF OVER 15,000 TRAINED VOLUNTEERS AND PAID SUPERVISORS TO SUPPORT...
CRISIS TEXT LINE PROVIDES FREE, 24/7, HIGH-QUALITY TEXT-BASED MENTAL HEALTH SUPPORT AND CRISIS INTERVENTION BY EMPOWERING A COMMUNITY OF OVER 15,000 TRAINED VOLUNTEERS AND PAID SUPERVISORS TO SUPPORT PEOPLE IN THEIR MOMENTS OF NEED. ANYONE CAN TEXT FROM ANYWHERE IN THE UNITED STATES, ANYTIME. A LIVE, TRAINED CRISIS COUNSELOR RECEIVES THE TEXT AND RESPONDS FROM A SECURE ONLINE PLATFORM. CRISIS TEXT LINE RECRUITS, TRAINS, DEVELOPS, AND RETAINS VOLUNTEERS TO APPROPRIATELY COMMUNICATE WITH AND SERVE ALL COMMUNITIES THROUGHOUT THE ENTIRE COUNTRY. SUPERVISORS SUPPORT AND OVERSEE THE VOLUNTEER CRISIS COUNSELOR AND ALL TEXTS ON THE CRISIS TEXT LINE PLATFORM IN REAL TIME.CONTINUED ON SCHEDULE O.IN 2024, PEOPLE IN CRISIS INITIATED MORE THAN 1.4 MILLION CONVERSATIONS AND EXCHANGED NEARLY 33 MILLION INDIVIDUAL MESSAGES WITH CRISIS TEXT LINE. AN ESTIMATED 64% OF TEXTERS IN 2024 DID NOT HAVE ANYONE ELSE TO REACH OUT TO.
CRISIS TEXT LINE'S MISSION RELIES ON INNOVATIVE TECHNOLOGY TO SUPPORT THE 24/7 TEXTING AND CHAT MENTAL HEALTH CRISIS INTERVENTION PLATFORM. THE TECHNOLOGY TEAM IS RESPONSIBLE FOR CODING, REFINING...
CRISIS TEXT LINE'S MISSION RELIES ON INNOVATIVE TECHNOLOGY TO SUPPORT THE 24/7 TEXTING AND CHAT MENTAL HEALTH CRISIS INTERVENTION PLATFORM. THE TECHNOLOGY TEAM IS RESPONSIBLE FOR CODING, REFINING, AND SUPPORTING THE CRISIS TEXT LINE TEXTING AND CHAT PLATFORM AS WELL AS MAINTAINING AND UPDATING A LEARNING MANAGEMENT SYSTEM AS PART OF THE PLATFORM. THE TEAM'S ROLE INCLUDES ENGINEERING, PRODUCT, DESIGN, DATA, AND ANALYTICS. CRISIS TEXT LINE CONTINUES TO DEVELOP ENHANCED ARCHITECTURE DESIGNS FOR THE PLATFORM AS WELL AS TESTING AND DEVELOPING A GENERATIVE AI CONVERSATION SIMULATOR TO IMPROVE TRAINING FOR VOLUNTEERS. CRISIS TEXT LINE TECHNOLOGY DEPARTMENT CREATES AND SUPPORTS CUSTOMIZED AND INTEGRATED PLATFORM SOLUTIONS TO SUPPORT THE NATIONAL 988 SUICIDE & CRISIS LIFELINE AS WELL AS OUR PARTNERS.
CRISIS TEXT LINE HAS A DEDICATED TEAM OF RESEARCH SCIENTISTS THAT LEAD RIGOROUS MENTAL HEALTH RESEARCH SCIENCE EFFORTS TO EVIDENCE AND AMPLIFY CRISIS TEXT LINE IMPACT FOR TEXTERS, VOLUNTEERS, AND...
CRISIS TEXT LINE HAS A DEDICATED TEAM OF RESEARCH SCIENTISTS THAT LEAD RIGOROUS MENTAL HEALTH RESEARCH SCIENCE EFFORTS TO EVIDENCE AND AMPLIFY CRISIS TEXT LINE IMPACT FOR TEXTERS, VOLUNTEERS, AND COMMUNITIES. CRISIS TEXT LINE RESEARCH AND IMPACT STUDIES AIM TO STRENGTHEN MENTAL HEALTH POLICY, PRACTICE, AND SYSTEMS IN THE BROADER FIELD NATIONALLY AND GLOBALLY. IN 2024, CRISIS TEXT LINE RELEASED SEVERAL IMPORTANT REPORTS, INCLUDING:- CRISIS TEXT LINE'S 5TH ANNUAL CRISIS TRENDS REPORT, WITH INSIGHTS ON KEY MENTAL HEALTH TRENDS IN 2023, AS WELL AS INSIGHTS ON INDIVIDUAL STATES AND DEMOGRAPHIC POPULATIONS. CONTINUED ON SCHEDULE O.- CRISIS TEXT LINE RIPPLES OF IMPACT REPORT, SUMMARIZING HOW THE CRISIS TEXT LINE VOLUNTEER EXPERIENCE HELPS ADDRESS THE MENTAL HEALTH CRISIS AND THE LONELINESS EPIDEMIC IN THE UNITED STATES.- IMPACT OF ONLINE CRISIS VOLUNTEERS REPORT, SUMMARIZING HOW THE CRISIS TEXT LINE MODEL AND EXPERIENCE OF 100,000 TEXT-BASED MENTAL HEALTH RESPONDERS IN FOUR COUNTRIES IMPACTS VOLUNTEERS, COMMUNITIES, AND THE GLOBAL MENTAL HEALTH EMERGENCY.
Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency
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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)
Sign In — Free (10 views/day)| 2024 | 2023 | Change | |
|---|---|---|---|
| Revenue | $45,357,832 | $32,319,583 | +0.4% |
| Expenses | $34,847,175 | $35,615,762 | 0.0% |
| Net Income | $10,510,657 | $-3,296,179 | -4.2% |
Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics
Financial Distress Indicator
Liquidity & Cash Position
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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics
Sign In| Name | Title | Hours/Week | Role | Reportable Comp | Other Comp | Total |
|---|---|---|---|---|---|---|
| DENA TRUJILLO | CHIEF EXECUTIVE OFFICER | 50.00 |
Officer
Director
|
$352,333 | $53,224 | $405,557 |
| HARRY BRANDLER | PRESIDENT | 0.50 |
Officer
Director
|
$0 | $0 | $0 |
| ROB STAVIS | TREASURER | 0.50 |
Officer
Director
|
$0 | $0 | $0 |
| LISA FETTERMAN | DIRECTOR | 0.50 |
Director
|
$0 | $0 | $0 |
| DR ANDREA HORVATH MARQUES | DIRECTOR | 0.50 |
Director
|
$0 | $0 | $0 |
| DR ANDRES MONROY-HERNANDEZ | DIRECTOR | 0.50 |
Director
|
$0 | $0 | $0 |
| RAMY SHWEIKY | DIRECTOR | 0.50 |
Director
|
$0 | $0 | $0 |
| KIM VU | DIRECTOR | 0.50 |
Director
|
$0 | $0 | $0 |
| SHAWN RODRIGUEZ | SECRETARY & GENERAL COUNSEL | 50.00 |
Officer
|
$226,193 | $49,819 | $276,012 |
| DANIELLE ADEST | CHIEF FINANCIAL OFFICER | 50.00 |
Officer
|
$307,137 | $37,081 | $344,218 |
| CESAR BOCANEGRA | CHIEF OPERATING OFFICER (UNTIL 08/2024) | 50.00 |
Key Emp
|
$250,572 | $24,959 | $275,531 |
| MATTHEW VANDERZEE | CHIEF TECHNOLOGY OFFICER | 50.00 |
Highest
|
$353,291 | $38,241 | $391,532 |
| SHAIRI TURNER-DAVIS | CHIEF HEALTH OFFICER | 50.00 |
Highest
|
$325,802 | $9,722 | $335,524 |
| MISHKA PITTER-ARMAND | CHIEF MARKETING OFFICER | 50.00 |
Highest
|
$293,057 | $36,686 | $329,743 |
| MARGARET MEAGHER | CHIEF IMPACT OFFICER | 50.00 |
Highest
|
$266,223 | $22,283 | $288,506 |
| CHRISTOPHER PEARSALL | CHIEF OF STAFF | 50.00 |
Highest
|
$208,624 | $15,537 | $224,161 |
| Year | Revenue | Expenses | Assets | Net Income |
|---|---|---|---|---|
| 2025 | No data | No data | No data | No data |
| 2024 | $45,357,832 | $34,847,175 | $36,300,859 | $10,510,657 |
| 2023 | $32,319,583 | $35,615,762 | $18,030,062 | $-3,296,179 |
| 2022 | $15,474,145 | $34,725,121 | $23,223,313 | $-19,250,976 |
| 2021 | $9,895,767 | $31,787,434 | $43,318,384 | $-21,891,667 |
| 2021 | $9,895,767 | $31,787,434 | $43,318,384 | $-21,891,667 |
| 2020 | $49,580,169 | $25,059,586 | $63,932,921 | $24,520,583 |
| 2019 | $17,727,853 | $15,484,617 | $39,415,758 | $2,243,236 |
| 2018 | $27,137,174 | $12,229,626 | $36,378,307 | $14,907,548 |
| 2016 | $29,570,714 | $6,029,663 | $28,327,379 | $23,541,051 |
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