CENTER FOR THE STUDY OF SERVICES

EIN: 521000466 501(c)(3) Public & Societal Benefit

WASHINGTON, DC

Total Revenue
$28,321,113
Total Expenses
$27,341,536
Total Assets
$19,271,432
Net Assets
$14,648,932
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Financial Vulnerability Assessment (Tuckman-Chang)

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Financial Trends

Organization Details

Formation Year
1974
Legal Domicile
DC
Principal Officer
PAUL KALLAUR
Phone
2024543041
Tax Period
2024-01-01 to 2024-12-31

CENTER FOR THE STUDY OF SERVICES, founded in 1974, is a mid-sized nonprofit in the Public & Societal Benefit sector that reported $28.3M in total revenue in fiscal year 2024. Expenses of $27.3M left a modest 3% surplus.

Mission

RESEARCH, INVESTIGATE, DEVELOP INFORMATION,EDUCATE AND INFORM THE PUBLIC GOVERNMENT OFFICIALS,SERVICE PROVIDERS AND OTHERS DIRECTLY & THROUGH RELATIONSHIPS WITH OTHERS ON THE PERFORMANCE,QUALITY AVAILABILITY & COSTS OF SERVICE PROVIDERS, INCLUDING RETAILERS.

Program Service Accomplishments

Program 1
Expenses: $17,149,465 Revenue: $19,509,965

HEALTHCARE SYSTEM MEASUREMENT AND RESEARCHWE CONDUCT SURVEYS AND PERFORM DATA ANALYSIS TO PRODUCE OBJECTIVE REPORTS THAT PROVIDE INFORMATION ON THE PERFORMANCE OF THE HEALTHCARE PROVIDER AND...

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HEALTHCARE SYSTEM MEASUREMENT AND RESEARCHWE CONDUCT SURVEYS AND PERFORM DATA ANALYSIS TO PRODUCE OBJECTIVE REPORTS THAT PROVIDE INFORMATION ON THE PERFORMANCE OF THE HEALTHCARE PROVIDER AND INSURANCE INDUSTRIES. THE DATA AND REPORTS INFORM AND EDUCATE THE PUBLIC, GOVERNMENT AGENCIES, HEALTHCARE COLLABORATIVES, HEALTHCARE PROVIDERS, AND INDUSTRY LEADERS. THE RESULTING INFORMATION ENABLES CONSUMERS AND INDUSTRY PARTICIPANTS TO MAKE INFORMED CHOICES WHEN SELECTING PROVIDERS AND INSURERS. OUR WORK ALSO SUPPORTS ACCREDITATION EFFORTS, PAY-FOR-PERFORMANCE PROGRAMS, AND QUALITY-IMPROVEMENT INITIATIVES. IN 2024, OUR NATIONWIDE STUDIES SURVEYED OVER 2,000,000 CONSUMERS AND 200,000 PROVIDERS ABOUT THEIR EXPERIENCES WITH THE HEALTHCARE SYSTEM. INCLUDED IN THE EXPENSES ABOVE ARE $1,608,148 OF COSTS DEDUCTED AGAINST THE $2,709,478 OF UNRELATED BUSINESS INCOME REPORTED ON FORM 990-T.

Program 2
Expenses: $2,291,113 Revenue: $3,355,624

HEALTHCARE DECISION-SUPPORT TOOLSWE DESIGN AND HOST ONLINE DECISION-SUPPORT TOOLS THAT HELP CONSUMERS SELECT HEALTH PLANS BASED ON PREMIUM COSTS, OUT-OF-POCKET EXPENSES, PLAN QUALITY, AND PROVIDER...

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HEALTHCARE DECISION-SUPPORT TOOLSWE DESIGN AND HOST ONLINE DECISION-SUPPORT TOOLS THAT HELP CONSUMERS SELECT HEALTH PLANS BASED ON PREMIUM COSTS, OUT-OF-POCKET EXPENSES, PLAN QUALITY, AND PROVIDER PARTICIPATION. THESE TOOLS EDUCATE CONSUMERS ON KEY FACTORS TO CONSIDER WHEN CHOOSING COVERAGE AND ENABLE THEM TO MAKE SOUND DECISIONS BASED ON ACCURATE INFORMATION AND EXPERT ANALYSIS. OUR TOOLS ARE CURRENTLY OFFERED IN SEVEN STATES AND THE DISTRICT OF COLUMBIA, AND WE ALSO PROVIDE NATIONWIDE TOOLS TO ASSIST FEDERAL EMPLOYEES AND ANNUITANTS WITH THEIR HEALTH PLAN SELECTIONS. IN 2024, MORE THAN 800,000 USERS ACCESSED OUR TOOLS TO ASSIST IN THEIR HEALTH PLAN ENROLLMENT.

Program 3
Expenses: $3,443,901 Revenue: $1,334,887

CONSUMERS' CHECKBOOK PUBLICATIONS AND RESEARCHCONSUMERS' CHECKBOOK PUBLISHES AND DISSEMINATES INFORMATION TO HELP CONSUMERS CHOOSE AND EFFECTIVELY USE HIGH-QUALITY, COST-EFFECTIVE PROVIDERS IN AREAS...

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CONSUMERS' CHECKBOOK PUBLICATIONS AND RESEARCHCONSUMERS' CHECKBOOK PUBLISHES AND DISSEMINATES INFORMATION TO HELP CONSUMERS CHOOSE AND EFFECTIVELY USE HIGH-QUALITY, COST-EFFECTIVE PROVIDERS IN AREAS SUCH AS HEALTHCARE, HOME REPAIR, AUTOMOBILE SERVICING, PET CARE, AND PERSONAL FINANCE. WE DO NOT ACCEPT ADVERTISING IN OUR PUBLICATIONS. IN ADDITION, WE SHARE CONSUMER INFORMATION THROUGH PODCASTS (CONSUMERPEDIA), RADIO, TELEVISION, AND COLLABORATIONS WITH OTHER MEDIA ORGANIZATIONS. OUR RESEARCH INCLUDES CONSUMER SURVEYS, REGULATORY REVIEWS, ANALYSIS OF INDUSTRY BEST PRACTICES, BLIND SHOPPING, AND USE OF PUBLIC DATABASES TO STUDY SERVICE INDUSTRIES AND PROVIDE RELIABLE CONSUMER GUIDANCE. OUR PUBLICATION SERVES 60,000 SUBSCRIBERS IN SEVEN MAJOR METROPOLITAN AREAS. THE PUBLIC CAN ACCESS A SIGNIFICANT AMOUNT OF FREE CONSUMER INFORMATION THROUGH OUR WEBSITE CHECKBOOK.ORG, WHICH HAD VISITS FROM OVER 500,000 NON-SUBSCRIBERS IN 2024, AND THROUGH OUR MEDIA COLLABORATIONS.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

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Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $1,042,886
Program Service Revenue $26,909,954
Investment Income $354,799
Other Revenue $13,474
TOTAL REVENUE $28,321,113

Expense Breakdown

Grants Paid $0
Salaries & Benefits $11,576,142
Fundraising Expenses $140,756
Program Expenses $22,884,479
Other Expenses $15,765,394
TOTAL EXPENSES $27,341,536

Year-over-Year Comparison

2024 2023 Change
Revenue $28,321,113 $27,825,700 +0.0%
Expenses $27,341,536 $25,961,121 +0.1%
Net Income $979,577 $1,864,579 -0.5%
Key Indicators
✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✓ Schedule B Required
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Liquidity & Cash Position

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Governance

Voting Members
8
Independent Members
7
Employees
89
Volunteers
N/A

Governance Policies

✓ Conflict of Interest Policy
✓ Whistleblower Policy
✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School
✗ Operated a Hospital
✗ Provided First Class Travel
✗ Reported Conflict of Interest
✗ Reported Asset Diversion
✗ Excess Benefit Transaction
✗ Made Political Expenditures
✗ Engaged in Lobbying
✗ Operated Donor Advised Fund
✗ Maintained Art Collections
✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers
3
$565,164
Total Directors
8
$565,164
Key Employees
6
$1,733,204
Highest Compensated
5
reported
Name Title Hours/Week Role Reportable Comp Other Comp Total
KALLAUR PAUL PRESIDENT 40.00
Officer Director
$484,964 $80,200 $565,164
TOD HERBERS BOARD CHAIR 1.00
Officer Director
$0 $0 $0
KATHRINKA SLOAN BOARD MEMBER 1.00
Director
$0 $0 $0
JACK GILLIS BOARD MEMBER 1.00
Director
$0 $0 $0
ROBERT STUMBERG BOARD MEMBER 1.00
Director
$0 $0 $0
JAMES GUEST BOARD MEMBER 1.00
Director
$0 $0 $0
MARC MCDONALD BOARD MEMBER 1.00
Director
$0 $0 $0
RANDAL SWISHER TREASURER 1.00
Officer Director
$0 $0 $0
WIN PHYO WEBMASTER 40.00
Key Emp
$340,898 $43,007 $383,905
BRASLER KEVIN EXECUTIVE EDITOR 40.00
Key Emp
$291,919 $61,013 $352,932
PEARCE-GARRETT JACQUELINE DIRECTOR 40.00
Key Emp
$233,038 $49,953 $282,991
PHOEBUS RACHEL MANAGING DIRECTOR 40.00
Key Emp
$205,401 $46,675 $252,076
PARKS MICHAEL SENIOR SURVEY DIRECTOR 40.00
Key Emp
$186,440 $44,449 $230,889
MOSS KEVIN DIRECTOR 40.00
Key Emp
$183,290 $47,121 $230,411
AMROMIN JULIE SENIOR SURVEY DIRECTOR 40.00
Highest
$243,423 $25,577 $269,000
DUFF ANDREW DIRECTOR OF IT COORDINATIO 40.00
Highest
$233,038 $46,927 $279,965
BURKEEN JEFFREY SENIOR SURVEY DIRECTOR 40.00
Highest
$199,885 $33,002 $232,887
OPOKU YAW DIRECTOR OF SOFTWARE ENGINEERING 40.00
Highest
$194,668 $30,066 $224,734
ELLSWORTH ERIC DIRECTOR OF HEALTH DATA STRATEGY 40.00
Highest
$224,234 $48,125 $272,359
Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year Revenue Expenses Assets Net Income
2024 $28,321,113 $27,341,536 $19,271,432 $979,577
2023 $27,825,700 $25,961,121 $18,138,107 $1,864,579
2022 $24,703,984 $24,860,169 $16,992,374 $-156,185
2021 $23,401,990 $21,913,824 $15,191,636 $1,488,166
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