Service Coordination Inc

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1989

Legal Domicile

Principal Officer

John Dumas

Phone

3016638044

Tax Period

2023-07-01 to 2024-06-30

Service Coordination Inc, founded in 1989, is a mid-sized nonprofit that reported $90.9M in total revenue in fiscal year 2023. Revenue surged 26% from the prior year, signaling strong growth momentum.

Mission

Service Coordination, Inc. provides quality case management and other related services by helping people understand what their choices are and connecting them to resources in their communities in ways that respect their dignity and rights.

Program Service Accomplishments

Program 1

Expenses: $78,032,250 Revenue: $90,343,012

Assist people with developmental disabilities, complex medical needs, older adults, children, and other groups needing assistance to determine and meet their needs in their preferred way by assisting to become active members of their communities with equal rights and responsibilities, as well as assisting them to obtain high quality supports and services that are minimally intrusive and provided with respect.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2023)

Revenue Breakdown

Contributions & Grants $0

Program Service Revenue $90,339,809

Investment Income $520,089

Other Revenue $0

TOTAL REVENUE $90,859,898

Expense Breakdown

Grants Paid $0

Salaries & Benefits $84,895,177

Fundraising Expenses $0

Program Expenses $78,032,250

Other Expenses $8,443,722

TOTAL EXPENSES $93,338,899

Year-over-Year Comparison

	2023	2022	Change
Revenue	$90,859,898	$71,883,184	+0.3%
Expenses	$93,338,899	$71,466,185	+0.3%
Net Income	$-2,479,001	$416,999	-6.9%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✓ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✗ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

1109

Volunteers

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✓ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$2,387,670

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
Vlady Gorny	Board Chair	2.00	Officer Director	$0	$0	$0
John M Halley	Board Vice Chair	2.00	Officer Director	$0	$0	$0
Cheryl Steinbacher	Chair, Compensation Committee	2.00	Director	$0	$0	$0
Kelly Mason	Chair, QCR Committee	1.00	Director	$0	$0	$0
Renee M Winsky	Chair, Strategy Committee	1.00	Director	$0	$0	$0
Lauren Asghari	Director	1.00	Director	$0	$0	$0
Maria J Darby	Director	1.00	Director	$0	$0	$0
Josh Delclos	Director	1.00	Director	$0	$0	$0
Marlene Hendler	Director	1.00	Director	$0	$0	$0
Jody Luttrell	Director	1.00	Director	$0	$0	$0
Erin Montgomery	Director	1.00	Director	$0	$0	$0
Julie Vishnyakov	Director	1.00	Director	$0	$0	$0
John T Dumas	President & CEO	40.00	Officer	$675,344	$34,754	$710,098
Ajaye Pope	EVP, Chief Operations Officer	40.00	Officer	$372,772	$19,781	$392,553
Tenneille D Aleshire	EVP, Chief Program Officer	40.00	Officer	$307,382	$33,344	$340,726
Carolyn Kime	EVP, Chief People and Culture Officer	40.00	Officer	$311,742	$21,835	$333,577
Gerrianne M Hammond	EVP, CFO (JUL-OCT)	40.00	Officer	$301,876	$27,976	$329,852
Kelby Brick	EVP, Chief Strategy Officer	40.00	Officer	$209,493	$25,141	$234,634
Eric Silverman	Treasurer/CFO (OCT-JUN)	40.00	Officer	$45,726	$504	$46,230
Jamie Lee Stoner	SVP, Coordination of Community Services	40.00	Highest	$227,861	$11,625	$239,486
Pamela Kae Crabill	Team Member Experience Director	40.00	Highest	$216,694	$7,582	$224,276
Karen M Chapin	Secretary/Chief of Staff	40.00	Highest	$209,916	$7,806	$217,722
Rebekah J Goetz	VP, Montcordia	40.00	Highest	$188,634	$20,203	$208,837
Kicheko D Driggins	Marketing & Communications Director	40.00	Highest	$191,363	$17,420	$208,783

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2025	No data	No data	No data	No data
2024	$90,859,898	$93,338,899	$23,439,804	$-2,479,001
2023	$71,883,184	$71,466,185	$23,582,419	$416,999
2022	$63,178,780	$56,472,488	$19,116,616	$6,706,292
2021	$52,158,150	$51,052,358	$19,156,790	$1,105,792
2020	$41,747,594	$40,655,514	$15,487,137	$1,092,080
2019	$36,796,518	$35,947,284	$5,978,974	$849,234
2018	$31,468,563	$31,003,782	$4,825,711	$464,781