COMMUNITY SUPPORT SERVICES INC

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1994

Legal Domicile

Principal Officer

LAURA GLEAN

Phone

3019262300

Tax Period

2024-07-01 to 2025-06-30

COMMUNITY SUPPORT SERVICES INC, founded in 1994, is a mid-sized nonprofit in the Human Services sector that reported $70.5M in total revenue in fiscal year 2024. Revenue surged 23% from the prior year, signaling strong growth momentum. The organization ran a surplus of $15.4M, a strong 22% operating margin.

Mission

COMMUNITY SUPPORT SERVICES, INC. IS COMMITTED TO THE PROVISION OF QUALITY COMMUNITY-BASED SERVICES TO INDIVIDUALS WITH DEVELOPMENTAL DISABILITIES. INDIVIDUALS WILL BE SUPPORTED IN ACCORDANCE WITH THEIR NEEDS IN SCHOOL, WORK, HOME AND THE COMMUNITY. SERVICES TO BE PROVIDED MAY INCLUDE, BUT ARE NOT LIMITED TO: JOB DEVELOPMENT; JOB COACHING; TRANSPORTATION; MONEY MANAGEMENT; RECREATIONAL SKILL DEVELOPMENT; INSTRUCTION AND SUPERVISION IN THE HOME; AND, BEHAVIORAL MANAGEMENT. SERVICES ARE DESIGNED BY THE INDIVIDUAL, THE INDIVIDUAL'S FAMILY, AND OTHERS WHO KNOW THE INDIVIDUAL WELL. SERVICES ARE RENDERED IN THE ENVIRONMENTS IN WHICH THE INDIVIDUAL DESIRES TO LIVE, WORK, RECREATE OR PURSUE EDUCATIONAL GOALS. SERVICES ARE FASHIONED TO SUPPORT EACH INDIVIDUAL TO PURSUE HIS/HER OWN SELF-DIRECTED LIFE GOALS.

Program Service Accomplishments

Program 1

Expenses: $49,661,687 Revenue: $61,300,842

OPERATE COMMUNITY BASED, NON-SEGREGATED, NON-SHELTERED RESIDENTIAL, VOCATIONAL AND SOCIAL PROGRAMS AND SERVICES FOR PEOPLE WITH DEVELOPMENTAL DISABILITIES.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $6,981,487

Program Service Revenue $61,300,842

Investment Income $1,325,729

Other Revenue $927,675

TOTAL REVENUE $70,535,733

Expense Breakdown

Grants Paid $0

Salaries & Benefits $45,753,470

Fundraising Expenses $0

Program Expenses $49,661,687

Other Expenses $9,343,559

TOTAL EXPENSES $55,097,029

Year-over-Year Comparison

	2024	2023	Change
Revenue	$70,535,733	$57,205,743	+0.2%
Expenses	$55,097,029	$45,217,551	+0.2%
Net Income	$15,438,704	$11,988,192	+0.3%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✓ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

712

Volunteers

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$543,783

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
CYNTHIA BURGESS	DIRECTOR	1.00	Director	$0	$0	$0
KARLA NABORS	BOARD PRESIDENT	1.00	Officer Director	$0	$0	$0
CARL BRILL	PARENT REPRESENTATIVE & SE	1.00	Director	$0	$0	$0
STEVE KAPLAN	DIRECTOR	1.00	Director	$0	$0	$0
MARYANN BLOTZER	DIRECTOR	1.00	Director	$0	$0	$0
EILEEN BROWN	TREASURER	1.00	Officer Director	$0	$0	$0
JERI GRESHAM	DIRECTOR	1.00	Director	$0	$0	$0
SAM BRYANT	DIRECTOR	1.00	Director	$0	$0	$0
ROBERT ASTROVE	DIRECTOR	1.00	Director	$0	$0	$0
LAURA GLEAN	CHIEF EXECUTIVE OFFICER	40.00	Officer	$220,456	$10,001	$230,457
CONNIE ANTONIO	CHIEF FINANCIAL OFFICER	40.00	Officer	$151,807	$10,938	$162,745
SUSAN INGRAM	PRESIDENT	40.00	Officer	$144,793	$5,788	$150,581
TAMMIE SNYDER	CHIEF SERVICES OFFICER	40.00	Highest	$177,644	$14,380	$192,024
NICHOLAS ROBB	CHIEF INFORMATION OFFICER	40.00	Highest	$175,144	$16,290	$191,434
KATHERINE STULL	CHIEF PROGRAMS OFFICER	40.00	Highest	$154,595	$4,271	$158,866
DEBORAH ANNE WILLIAMS-DEAN	DIRECTOR OF PSYCHOLOGY	40.00	Highest	$143,166	$6,917	$150,083
CHRISTINE O'CONNOR	CHIEF ADMINISTRATIVE OFFICER	40.00	Highest	$124,054	$5,508	$129,562

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2025	$70,535,733	$55,097,029	$72,718,245	$15,438,704
2024	$57,205,743	$45,217,551	$55,583,539	$11,988,192
2023	$43,438,330	$40,907,481	$44,591,193	$2,530,849
2022	$40,191,793	$37,020,393	$40,695,509	$3,171,400
2021	$37,353,075	$32,734,550	$39,474,698	$4,618,525
2020	$33,993,295	$33,188,161	$26,584,334	$805,134
2019	$32,256,665	$31,061,548	$24,674,665	$1,195,117
2018	$29,918,052	$29,115,980	$23,280,653	$802,072