CITIZENS TELEPHONE COOPERATIVE (EIN 540169578) - Form 990 Financial Analysis & Trantor Score

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Tuckman-Chang Vulnerability Assessment

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1953

Legal Domicile

Principal Officer

DONNA SMITH

Phone

5407452111

Tax Period

2024-01-01 to 2024-12-31

CITIZENS TELEPHONE COOPERATIVE, founded in 1953, is a mid-sized nonprofit in the Mutual Benefit sector that reported $16.1M in total revenue in fiscal year 2018. Revenue grew 20% year-over-year, indicating healthy expansion. The organization ran a surplus of $3.5M, a strong 22% operating margin.

Mission

CITIZENS TELEPHONE COOPERATIVE PROVIDES TELECOMMUNICATIONS SERVICES, SUCH AS TELEPHONE, INTERNET, CABLE TELEVISION, TRANSPORT, HOME SECURITY, MEDICAL ALERT, AND WEB AND EMAIL HOSTING SERVICES, FOR MEMBERS OF THE COOPERATIVE.

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Trantor Score

Financial Health & Payment Capacity Assessment (FICO Scale: 300–850)

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $2,821,931

Program Service Revenue $14,773,625

Investment Income $188,344

Other Revenue $1,312,273

TOTAL REVENUE $19,096,173

Expense Breakdown

Grants Paid $0

Salaries & Benefits $860,247

Fundraising Expenses $0

Other Expenses $16,784,247

TOTAL EXPENSES $17,644,494

Year-over-Year Comparison

	2024	2023	Change
Revenue	$19,096,173	$18,608,356	+0.0%
Expenses	$17,644,494	$17,581,802	+0.0%
Net Income	$1,451,679	$1,026,554	+0.4%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✓ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

Volunteers

N/A

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$384,695

Total Directors

$68,399

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
JOSEPH ITALIANO	PRESIDENT	1.00	Officer Director	$7,542	$0	$7,542
LYNWOOD ALLEN	DIRECTOR	1.00	Director	$6,598	$0	$7,148
SHELBY QUESENBERRY	SECRETARY	1.00	Officer Director	$10,839	$0	$11,389
DANIEL GRIM	DIRECTOR	1.00	Director	$9,348	$0	$9,348
KEVIN HUBBARD	DIRECTOR	1.00	Director	$6,230	$0	$6,230
RHONDA TURPIN	DIRECTOR	1.00	Director	$8,126	$0	$8,126
JONATHAN VEST	VICE PRESIDENT	1.00	Officer Director	$9,993	$0	$10,543
WESLEY GOFF	DIRECTOR	1.00	Director	$8,073	$0	$8,073
DONNA SMITH	CEO/GENERAL MANAGER	45.00	Officer	$153,712	$53,616	$207,328
CHRIS J BOND	CFO	45.00	Officer	$110,323	$37,570	$147,893
MICHAEL HERRING	NETWORK ENGINEER/R&D	42.00	Highest	$126,442	$29,705	$156,147
JASON VAUGHN	WAN TECHNICIAN	42.00	Highest	$107,915	$36,261	$144,176
RUSSELL JANNEY	ENGINEERING MANAGER	45.00	Highest	$105,199	$32,755	$137,954

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2024	$19,096,173	$17,644,494	$62,180,303	$1,451,679
2023	$18,608,356	$17,581,802	$60,890,554	$1,026,554
2022	$16,787,574	$15,708,255	$58,558,437	$1,079,319
2021	$17,586,773	$14,570,171	$51,526,560	$3,016,602
2020	$15,931,244	$13,979,218	$47,446,442	$1,952,026
2019	$15,130,626	$13,287,119	$43,947,455	$1,843,507
2018	$16,114,294	$12,644,461	$39,955,274	$3,469,833

CITIZENS TELEPHONE COOPERATIVE