Carilion New River Valley Medical Center

Carilion New River Valley Medical Center, part of Carilion Clinic, is a not-for-profit healthcare organization committed to improving health outcomes for every patient while advancing the quality of care in the community it serves. The medical center is a modern hospital facility with diagnostic and medical and surgical care, a Level III Trauma emergency department, and Carilion Clinic Saint Albans Hospital for psychiatry and behavioral medicine. Carilion New River Valley Medical Center (CNRV) exists to serve the health care needs of its community, regardless of a patient's ability to pay. CNRV admitted 7,671 patients, provided 37,506 days of care during the year, and delivered 739 babies. Hospital programs include the provision of nursing care, extensive outpatient and inpatient medical, surgical and endoscopic services, comprehensive heart treatment with interventional cardiac catheterization, diagnostic, therapeutic and rehab solutions, and diagnostic imaging services including CT, MRI, PET/CT, mammography, x-ray and ultrasound. Additional specialty surgical care includes advanced surgery with robotics, general and vascular surgery, orthopedics, urology, gynecologic, neurosurgery, plastic surgery and ENT care. Medical care in pulmonary, neurology, physical medicine and pediatrics support patient care. With 17% of its inpatient admissions representing psychiatric admissions and a significant outpatient presence in behavioral medicine, CNRV plays a critical role in providing mental health services to the region. CNRV is a Level III trauma center and provides a home base for Lifeguard, the emergency medical air transport that serves the surrounding area. CNRV provides several inpatient and outpatient services targeting the specific health needs of its population, including diabetes management, home health and hospice, physical, speech, occupational and pediatric therapy programs, and cardiac and respiratory rehab. CNRV also provides an emergency department with 24-hour care and emergency transportation. With 31,414 visits, CNRV's emergency services are a critical component of the health safety net in its service area, acting as the primary health provider for a significant number of uninsured patients, who comprise nearly 5 percent of ED visits. In furtherance of its mission, CNRV provides extensive uncompensated care and community support. Activities include numerous community screening events and education on chronic disease prevention and management. CNRV also champions and supports a Medication Assistance Program in partnership with community-based social services. Stated at cost, total financial assistance and other community benefits for the year exceeded $4.1 million.