BETTER BUSINESS BUREAU GREATER HAMPTON ROADS

EIN: 540597891

NORFOLK, VA

Total Revenue
$1,231,719
Total Expenses
$1,335,076
Total Assets
$1,119,634
Net Assets
$1,119,634
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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Principal Officer
CLAUDELL CLARK
Phone
7575319400
Tax Period
2023-07-01 to 2024-06-30

BETTER BUSINESS BUREAU GREATER HAMPTON ROADS is a community nonprofit that reported $1.2M in total revenue in fiscal year 2023.

Mission

WORKS TO MAINTAIN ETHICAL BUSINESS PRACTICES IN THE SELLING AND ADVERTISING OF GOODS AND SERVICES AND PROMOTE VOLUNTARY SELF REGULATION OF BUSINESS.

Program Service Accomplishments

Program 1
Expenses: $1,229,883

PUBLIC SERVICE BUSINESS REPORTS, COMPLAINT HANDLING, CONSUMER EDUCATION, ADVERTISING, REVIEW AND CHARITABLE SOLICITATION REPORTS

Program 2
Expenses: $5,437

MEMBERSHIP SERVICES: MONTHLY MEMBER REPORT, ANNUAL MEMBERSHIP ROSTER, ALL PUBLIC SERVICES IN (A) ABOVE

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

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Financial Overview (2023)

Revenue Breakdown

Contributions & Grants $0
Program Service Revenue $1,177,852
Investment Income $16,115
Other Revenue $37,752
TOTAL REVENUE $1,231,719

Expense Breakdown

Grants Paid $0
Salaries & Benefits $892,556
Fundraising Expenses $0
Program Expenses $1,335,076
Other Expenses $442,520
TOTAL EXPENSES $1,335,076

Year-over-Year Comparison

2023 2022 Change
Revenue $1,231,719 $1,219,381 +0.0%
Expenses $1,335,076 $1,480,957 -0.1%
Net Income $-103,357 $-261,576 -0.6%
Key Indicators
✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✗ Schedule B Required
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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

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Governance

Voting Members
14
Independent Members
14
Employees
22
Volunteers
N/A

Governance Policies

✗ Conflict of Interest Policy
✗ Whistleblower Policy
✗ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School
✗ Operated a Hospital
✗ Provided First Class Travel
✗ Reported Conflict of Interest
✗ Reported Asset Diversion
✗ Excess Benefit Transaction
✗ Made Political Expenditures
✗ Engaged in Lobbying
✗ Operated Donor Advised Fund
✗ Maintained Art Collections
✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers
1
$144,084
Total Directors
15
$144,084
Key Employees
0
$0
Highest Compensated
0
reported
Name Title Hours/Week Role Reportable Comp Other Comp Total
CLAUDELL CLARK PRESIDENT/CE 40.00
Officer Director
$144,084 $0 $144,084
TYLER AUGUSTINE DIRECTOR 1.00
Director
$0 $0 $0
PATRICK BANKS CHAIRMAN 1.00
Director
$0 $0 $0
NOLIE DIAKOULAS DIRECTOR 1.00
Director
$0 $0 $0
BILL HITCHOCK CHAIRMAN 1.00
Director
$0 $0 $0
DANIELLE JOHNSON DIRECTOR 1.00
Director
$0 $0 $0
JOSEPH MAGGIORE CHAIRMAN 1.00
Director
$0 $0 $0
RANDY MCARA DIRECTOR 1.00
Director
$0 $0 $0
BONNIE MOORE DIRECTOR 1.00
Director
$0 $0 $0
CHARLENE A MORRING DIRECTOR 1.00
Director
$0 $0 $0
LEE NELSON DIRECTOR 1.00
Director
$0 $0 $0
JUSTIN SAUNDERS DIRECTOR 1.00
Director
$0 $0 $0
JIM STEINLE CHAIRMAN 1.00
Director
$0 $0 $0
BEN WILLIS CHAIRMAN 1.00
Director
$0 $0 $0
DAN WORSTELL CHAIRMAN 1.00
Director
$0 $0 $0
Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year Revenue Expenses Assets Net Income
2025 No data No data No data No data
2024 $1,231,719 $1,335,076 $1,119,634 $-103,357
2023 $1,219,381 $1,480,957 $1,223,114 $-261,576
2022 $1,296,707 $1,294,301 $1,485,402 $2,406
2021 $1,238,752 $1,225,449 $1,493,105 $13,303
2020 $1,229,814 $1,242,179 $1,495,339 $-12,365
2019 $1,259,667 $1,252,599 $1,481,775 $7,068
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