CROSSROADS COMMUNITY SERVICES BOARD

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1973

Legal Domicile

Principal Officer

ZACHARY PRESTON

Phone

4343927049

Tax Period

2024-07-01 to 2025-06-30

CROSSROADS COMMUNITY SERVICES BOARD, founded in 1973, is a mid-sized nonprofit in the Mental Health sector that reported $19.1M in total revenue in fiscal year 2024.

Mission

TO OPERATE MENTAL HEALTH, INTELLECTUAL DISABILITY, AND SUBSTANCE ABUSE PROGRAMS.

Program Service Accomplishments

Program 1

Expenses: $9,421,638 Revenue: $10,168,209

CROSSROADS COMMUNITY SERVICES BOARD PROVIDES EMERGENCY, OUTPATIENT, CASE MANAGEMENT, INFANT INTERVENTION, PSYCHIATRIC, PREVENTION, EDUCATION AND CONSULTATION SERVICES IN THE AREA OF MENTAL HEALTH.

Program 2

Expenses: $7,851,365 Revenue: $7,185,964

CCSB PROVIDES OUTPATIENT, PSYCHIATRIC, CASE MANAGEMENT, PREVENTION, EDUCATION, INFANT INTERVENTION, SUPPORTIVE PLACEMENT SERVICES, SUPPORTED/SHELTERED EMPLOYMENT & HOUSING FOR INTELLECTUAL DISABILITY...

Program 3

Expenses: $2,355,410 Revenue: $1,721,460

CROSSROADS PROVIDES SERVICES TO ALCOHOL AND OTHER DEPENDENT YOUTH AND ADULTS WITHIN THE CONTEXT OF A STRUCTURED OUT-PATIENT PROGRAM. OTHER SUBSTANCE ABUSE SERVICES INCLUDE INDIVIDUAL, GROUP AND...

CROSSROADS PROVIDES SERVICES TO ALCOHOL AND OTHER DEPENDENT YOUTH AND ADULTS WITHIN THE CONTEXT OF A STRUCTURED OUT-PATIENT PROGRAM. OTHER SUBSTANCE ABUSE SERVICES INCLUDE INDIVIDUAL, GROUP AND FAMILY THERAPY.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $6,326,175

Program Service Revenue $11,404,210

Investment Income $867,114

Other Revenue $478,133

TOTAL REVENUE $19,075,632

Expense Breakdown

Grants Paid $0

Salaries & Benefits $16,417,397

Fundraising Expenses $0

Program Expenses $19,628,413

Other Expenses $3,596,745

TOTAL EXPENSES $20,014,142

Year-over-Year Comparison

	2024	2023	Change
Revenue	$19,075,632	$18,656,592	+0.0%
Expenses	$20,014,142	$18,718,486	+0.1%
Net Income	$-938,510	$-61,894	+14.2%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✗ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

336

Volunteers

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$382,808

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
EDGAR JONES	CHAIR	2.00	Officer Director	$0	$0	$0
BENETTA WATKINS	VICE-CHAIR	2.00	Officer Director	$0	$0	$0
CARMALITA ESCOTO	SECRETARY	2.00	Officer Director	$0	$0	$0
WILLIAM COLLINS III	TREASURER	2.00	Officer Director	$0	$0	$0
CARTER ALLEN	MEMBER	1.00	Director	$0	$0	$0
ABIGAIL BARNES	MEMBER	1.00	Director	$0	$0	$0
HENRY CARWILE	MEMBER	1.00	Director	$0	$0	$0
DENNIS DAVIS	MEMBER	1.00	Director	$0	$0	$0
JOSEPH EASTER	MEMBER	1.00	Director	$0	$0	$0
CHANDA GILES	MEMBER	1.00	Director	$0	$0	$0
MELINDA LAVECCHIA	MEMBER	1.00	Director	$0	$0	$0
ROBERT SAUNDERS	MEMBER	1.00	Director	$0	$0	$0
HOLLY COATES	MEMBER	1.00	Director	$0	$0	$0
WAYNE HOOVER	MEMBER	1.00	Director	$0	$0	$0
DR MELBA MOORE	EXECUTIVE DIRECTOR	40.00	Officer	$216,376	$18,031	$234,407
ZACHARY PRESTON	FINANCE DIRECTOR	40.00	Officer	$139,820	$8,581	$148,401
MICHELE EBRIGHT	OUTPATIENT SERVICES DIRECTOR	40.00	Highest	$131,824	$8,341	$140,165
PAM WALLACE	ID/DD/RESIDENTIAL DIRECTOR	40.00	Highest	$112,487	$12,639	$125,126
STEVEN EISENSTEIN	MEDICAL DIRECTOR	40.00	Highest	$106,441	$0	$106,441
REN THORNE	EMERGENCY SERVICES DIRECTOR	40.00	Highest	$105,849	$13,532	$119,381
NICOLE POWERS	NURSE PRACTITIONER	40.00	Highest	$155,430	$16,173	$171,603
PAMELA SHIPP	NURSE PRACTITIONER	40.00	Highest	$159,949	$7,344	$167,293

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2025	$19,075,632	$20,014,142	$19,401,050	$-938,510
2024	$18,656,592	$18,718,486	$19,964,734	$-61,894
2023	$18,593,007	$17,708,047	$20,151,746	$884,960
2022	$17,108,128	$16,374,752	$19,265,441	$733,376
2021	$16,853,599	$16,433,675	$18,959,611	$419,924
2020	$16,921,703	$16,451,365	$20,050,665	$470,338
2019	$16,113,025	$15,729,863	$17,083,004	$383,162
2018	$15,653,580	$16,345,422	$16,672,535	$-691,842