HOSPITAL HOSPITALITY HOUSE OF RICHMOND INC

EIN: 541240348 501(c)(3) Health Care

RICHMOND, VA

Total Revenue
$5,221,338
Total Expenses
$3,811,995
Total Assets
$23,649,499
Net Assets
$23,279,625
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Financial Trends

Organization Details

Formation Year
1983
Legal Domicile
VA
Principal Officer
SUSAN FRANK
Phone
8048286901
Tax Period
2024-07-01 to 2025-06-30

HOSPITAL HOSPITALITY HOUSE OF RICHMOND INC, founded in 1983, is a community nonprofit in the Health Care sector that reported $5.2M in total revenue in fiscal year 2024. Revenue grew 16% year-over-year, indicating healthy expansion. The organization ran a surplus of $1.4M, a strong 27% operating margin.

Mission

OUR MISSION IS TO PROVIDE LODGING AND SUPPORT FOR PATIENTS AND THEIR LOVED ONES WHO NEED TO BE CLOSE TO THE HOSPITAL BUT NOT FAR FROM THE FEELING OF HOME.

Program Service Accomplishments

Program 1
Expenses: $3,035,327

HOSPITAL HOSPITALITY HOUSE DBA THE DOORWAYS PROVIDES AN AVERAGE OF 60,000 NIGHTS OF LODGING TO APPROXIMATELY 10,000 CHILDREN, ADULTS AND VETERANS IN MEDICAL CRISIS EACH YEAR. THE DOORWAYS IS THE...

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HOSPITAL HOSPITALITY HOUSE DBA THE DOORWAYS PROVIDES AN AVERAGE OF 60,000 NIGHTS OF LODGING TO APPROXIMATELY 10,000 CHILDREN, ADULTS AND VETERANS IN MEDICAL CRISIS EACH YEAR. THE DOORWAYS IS THE SECOND LARGEST HOSPITALITY HOUSE IN THE COUNTRY AND THE LARGEST TO RUN PRIMARILY ON DONATIONS. THE ORGANIZATION ACCEPTS DONATIONS AND CONTRIBUTIONS FROM GUESTS, REFERRAL PARTNERS, INDIVIDUALS, FOUNDATIONS, CORPORATIONS AND CIVIC ORGANIZATIONS. A $15.00 PER PERSON PER NIGHT DONATION IS SUGGESTED OF ALL GUESTS, BUT NOT REQUIRED. NO ONE IS EVER TURNED AWAY BECAUSE OF THEIR INABILITY TO MAKE THIS DONATION (51% OF OUR GUESTS ARE UNABLE TO MAKE THE $15 SUGGESTED DONATION). THE COST OF FULLY SERVING A FAMILY FOR ONE NIGHT IS APPROXIMATELY $125.THE DOORWAYS ACCEPTS GUESTS REFERRED FROM THE FOLLOWING PARTNERS: VCU HEALTH, THE RICHMOND VA MEDICAL CENTER, CHILDREN'S HOSPITAL OF RICHMOND AT VCU HEALTH, WORLD PEDIATRICS, VIRGINIA TREATMENT CENTER FOR CHILDREN, RETREAT HOSPITAL, SHELTERING ARMS PHYSICAL REHABILITATION HOSPITAL, HEALTHSOUTH REHABILITATION HOSPITAL, ASTER SPRINGS, AND VERITAS COLLABORATIVE. THERE ARE 117 GUEST ROOMS AND DEDICATED PEDIATRIC AND TRANSPLANT ROOMS AND COMMON SPACES TO MEET THE SPECIAL NEEDS OF CHILDREN AND TRANSPLANT PATIENTS. THE AVERAGE STAY IS 6 NIGHTS, WITH MANY CRITICAL OR TRANSPLANT PATIENTS REQUIRING WEEKS OR MONTHS LONG STAYS. GUEST AMENITIES INCLUDE PRIVATE BEDROOMS WITH PRIVATE ACCESSIBLE BATHROOMS, FREE DOWNTOWN PARKING, TRANSPORTATION TO VCU HEALTH, ACCESS TO PREPARED MEALS AND FULLY STOCKED KITCHENS, DONATED FOOD FOR COOKING MEALS, LIBRARY, COMMUNAL TELEVISION ROOM, DINING ROOM, CHAPEL, EXERCISE ROOM, GUEST-ADMINISTERED LAUNDRY, AND SOCIAL WORKERS. SERVICES ARE RENDERED 24 HOURS PER DAY, 365 DAYS PER YEAR. APPROXIMATELY 76% OF OUR GUESTS ARE FROM VIRGINIA. THE REMAINING 24% COME FROM ALL ACROSS THE UNITED STATES AND 31 COUNTRIES.

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

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Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $2,486,158
Program Service Revenue $0
Investment Income $764,434
Other Revenue $1,970,746
TOTAL REVENUE $5,221,338

Expense Breakdown

Grants Paid $0
Salaries & Benefits $2,481,480
Fundraising Expenses $187,929
Program Expenses $3,035,327
Other Expenses $1,330,515
TOTAL EXPENSES $3,811,995

Year-over-Year Comparison

2024 2023 Change
Revenue $5,221,338 $4,500,885 +0.2%
Expenses $3,811,995 $3,564,591 +0.1%
Net Income $1,409,343 $936,294 +0.5%
Key Indicators
Grants to Organizations Grants to Individuals Lobbying Political Activity Foreign Activities Donor Advised Fund Schedule B Required
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Governance

Voting Members
25
Independent Members
24
Employees
51
Volunteers
450

Governance Policies

Conflict of Interest Policy
Whistleblower Policy
Document Retention Policy

Special Practices & Reported Activities

Operated a School
Operated a Hospital
Provided First Class Travel
Reported Conflict of Interest
Reported Asset Diversion
Excess Benefit Transaction
Made Political Expenditures
Engaged in Lobbying
Operated Donor Advised Fund
Maintained Art Collections
Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers
5
$428,010
Total Directors
25
$245,266
Key Employees
0
$0
Highest Compensated
3
reported
Name Title Hours/Week Role Reportable Comp Other Comp Total
REGINAL BRYANT DIRECTOR 2.00
Director
$0 $0 $0
RYAN CUNNINGHAM DIRECTOR 2.00
Director
$0 $0 $0
MARCELLE DAVIS DIRECTOR 2.00
Director
$0 $0 $0
RICHARD DICKINSON DIRECTOR 2.00
Director
$0 $0 $0
TORI DRUMMOND DIRECTOR 2.00
Director
$0 $0 $0
AFUSA ESSANDOH DIRECTOR 2.00
Director
$0 $0 $0
MARSHA GINTHER DIRECTOR 2.00
Director
$0 $0 $0
CHERYL GODDARD DIRECTOR 2.00
Director
$0 $0 $0
KATHY GRAZIANO DIRECTOR 2.00
Director
$0 $0 $0
GAIL JOHNSON DIRECTOR 2.00
Director
$0 $0 $0
JIM JOLLAY DIRECTOR 2.00
Director
$0 $0 $0
CATINA JONES DIRECTOR 2.00
Director
$0 $0 $0
KEVIN KING DIRECTOR 2.00
Director
$0 $0 $0
VARUN MEHTA DIRECTOR 2.00
Director
$0 $0 $0
BLAIR NELSEN DIRECTOR 2.00
Director
$0 $0 $0
JAMIE PICKETT DIRECTOR 2.00
Director
$0 $0 $0
SCOTT REDMOND DIRECTOR 2.00
Director
$0 $0 $0
MATTHEW STEILBERG DIRECTOR 2.00
Director
$0 $0 $0
JOHN SYER DIRECTOR 2.00
Director
$0 $0 $0
CHARLIE WHITAKER DIRECTOR 2.00
Director
$0 $0 $0
HENRY WILLETT DIRECTOR 2.00
Director
$0 $0 $0
MELISSA BALL CHAIRMAN 2.00
Officer Director
$0 $0 $0
RANDAL GREENE IMMEDIATE PAST CHAIRMAN 2.00
Officer Director
$0 $0 $0
SUSAN FRANK SECRETARY/TREASURER 2.00
Officer Director
$0 $0 $0
STACY BRINKLEY PRESIDENT/CEO 40.00
Officer Director
$217,594 $27,672 $245,266
SHAWN WALKER CFO 40.00
Officer
$159,485 $23,259 $182,744
SARAH MELVIN CHIEF PHILANTHROPY OFFICER 40.00
Highest
$140,708 $15,740 $156,448
DOLORES VAUTRIN DIRECTOR OF OPERATIONS 40.00
Highest
$137,875 $19,063 $156,938
BEREND SARVER MAINTENANCE CHIEF 40.00
Highest
$100,711 $13,042 $113,753
Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year Revenue Expenses Assets Net Income
2025 $5,221,338 $3,811,995 $23,649,499 $1,409,343
2024 $4,500,885 $3,564,591 $21,330,939 $936,294
2023 $3,214,635 $3,124,552 $19,050,029 $90,083
2022 $3,334,207 $3,002,320 $17,942,826 $331,887
2021 $3,888,827 $3,036,709 $19,495,218 $852,118
2020 $3,140,854 $2,861,688 $16,841,319 $279,166
2019 $2,837,251 $2,787,261 $16,520,273 $49,990
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