SUPPORTONE INC

In 2024, SupportOne continued its mission of empowering individuals with developmental disabilities by strategically strengthening its financial position and investing in both human and physical capital assets. These efforts were designed to ensure long-term sustainability, enhance the quality of care, and support the well-being of both residents and staff. Key accomplishments included the following: 1. Eliminated Long-Term Debt SupportOne successfully paid off the mortgage loan on the Westbriar property. This was the last major loan obligation carried on the organization's balance sheet, significantly improving overall financial health and reducing long-term liabilities. 2. Strengthened Financial Reserves The organization acquired three Certificates of Deposit (CDs) totaling $250,000 to support future operational needs and long-term strategic planning, further stabilizing its financial position. 3. Enhanced Workforce Retention and Recruitment To support the acquisition and retention of qualified staff, SupportOne implemented several initiatives: Introduced shift differential pay to compensate employees working less desirable shifts. Launched an employee referral incentive program to encourage recruitment through internal networks. Engaged a new marketing firm to elevate recruitment outreach and employer branding. 4. Executed Market-Rate Wage Increases SupportOne implemented organization-wide wage adjustments to ensure staff compensation aligned with current market standards. This move was critical to remaining competitive in the human services sector and recognizing the value of its workforce. 5. Maintained Licensing Compliance The organization underwent and successfully completed a comprehensive audit by the Virginia Department of Behavioral Health and Developmental Services (DBHDS), Office of Licensing. The positive outcome reaffirms SupportOne's compliance with regulatory standards and commitment to high-quality care. 6. Advanced Capital Improvement Initiatives SupportOne continued its multi-year capital improvement plan by: Installing two new walk-in showers to improve accessibility and comfort for residents. Completing major paving projects to enhance safety and access. Renovating the crawlspaces in all residential homes to improve structural integrity and environmental quality.