FAMILY SERVICES INC

EIN: 560689235 501(c)(3) Human Services

WINSTONSALEM, NC

Total Revenue
$12,992,586
Total Expenses
$15,930,731
Total Assets
$12,614,029
Net Assets
$6,369,489
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Organization Details

Formation Year
1962
Legal Domicile
NC
Principal Officer
SHEILA MCCLELLAND
Phone
3367228173
Tax Period
2024-07-01 to 2025-06-30

FAMILY SERVICES INC, founded in 1962, is a mid-sized nonprofit in the Human Services sector that reported $13.0M in total revenue in fiscal year 2024. Expenses of $15.9M exceeded revenue, resulting in a 23% operating deficit.

Mission

TO STRENGTHEN THE WELL-BEING AND DEVELOPMENT OF FAMILIES AND INDIVIDUALS THROUGH PROFESSIONAL HUMAN SERVICES PROGRAMS, INCLUDING THERAPY, COUNSELING, EDUCATION, SPECIAL ASSISTANCE, AND ADVOCACY.

Program Service Accomplishments

Program 1
Expenses: $10,257,756 Revenue: $504,198

THE CHILD DEVELOPMENT DIVISION IS COMPRISED OF THE FEDERAL HEAD START PROGRAM AS WELL AS ADDITIONAL SERVICES FOR PRIVATE PAY DAY CHILD DEVELOPMENT SERVICES. THESE PRIVATE PAY SERVICES INCLUDE...

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THE CHILD DEVELOPMENT DIVISION IS COMPRISED OF THE FEDERAL HEAD START PROGRAM AS WELL AS ADDITIONAL SERVICES FOR PRIVATE PAY DAY CHILD DEVELOPMENT SERVICES. THESE PRIVATE PAY SERVICES INCLUDE EXTENDED DAY AND PRE-K SERVICES.CHILD DEVELOPMENT PROGRAM - THESE SERVICES ARE OPEN TO ALL CHILDREN AND ARE SUPPORTED BY CLIENT FEES, DSS STIPENDS, AND/OR CONTRACTED STATE PRE-K FEES. THE SERVICES ALSO INCLUDE EXTENDED HOUR DAY CARE. IN 2022-2023, 714 FAMILIES WERE SERVED IN THIS PROGRAM.HEAD START PROGRAM - THIS IS THE LARGEST DIVISION AND CONSTITUTES OVER HALF OF FAMILY SERVICES, INC.'S TOTAL FUNDING BUDGET. THE FAMILY SERVICES, INC. HEAD START PROGRAM SERVES LOW-INCOME CHILDREN AND THEIR FAMILIES LIVING IN FORSYTH COUNTY.THE HEAD START PROGRAM PROVIDES A RANGE OF COMPREHENSIVE SERVICES WHICH CONSIST OF EDUCATION AND EARLY CHILDHOOD DEVELOPMENT WITH THE OBJECTIVE OF PROVIDING ALL CHILDREN WITH A SAFE, NURTURING, ENGAGING, FUN, AND SECURE LEARNING ENVIRONMENT. CHILDREN GAIN AWARENESS, SKILLS, AND CONFIDENCE NECESSARY FOR SUCCESS IN SCHOOL AND LIFE. THE PROGRAM SUPPORTS A CONTINUUM OF CHILDREN'S GROWTH AND DEVELOPMENT, WHICH INCLUDES EACH CHILD'S PHYSICAL, SOCIAL, EMOTIONAL, AND COGNITIVE DEVELOPMENT. THE HEAD START PROGRAM MAINTAINS A STAFF OF WELL-QUALIFIED EARLY CHILDHOOD TEACHERS.PARENT INVOLVEMENT IN THE EDUCATION OF THEIR CHILDREN IS THE CORNERSTONE FOR BUILDING A STRONG FOUNDATION FOR THE IMPLEMENTATION OF THE HEAD START PROGRAM. PARENTS ARE CONSIDERED THE PRIMARY EDUCATORS OF THEIR CHILDREN. HEAD START PARENTS ARE INVOLVED IN THE PLANNING AND DEVELOPMENT OF ACTIVITIES DESIGNED TO ENHANCE THEIR INTEREST AND KNOWLEDGE OF EDUCATION, COMMUNITY AWARENESS, AND PERSONAL GROWTH. PARENTS PARTICIPATE IN A SERIES OF FINANCIAL MANAGEMENT TRAININGS TAUGHT BY LOCAL FINANCIAL EXPERTS. ADDITIONALLY, PARENTS RECEIVE EDUCATIONAL TRAINING. PARENTS HAVE AN OPPORTUNITY TO INFLUENCE THE DECISION-MAKING PROCESS FOR PROGRAM OPERATION AS AN ELECTED MEMBER OF THE POLICY COUNCIL.HEALTH SERVICES FOR CHILDREN INCLUDE DENTAL, VISION, SPEECH, AND HEARING. NUTRITIONAL NEEDS ARE MET BY PROVIDING A NUTRITIOUS BREAKFAST AND LUNCH DAILY. MENTAL WELLNESS SUPPORT FOR CHILDREN AND FAMILIES IS OFFERED ON-SITE. CHILDREN WITH SPECIAL NEEDS ARE IDENTIFIED AND REFERRALS TO SUPPORTING AGENCIES ENSURE FOLLOW-UP AND SUPPORT SERVICES. TEN PERCENT OF THE PROGRAM'S ENROLLMENT IS CHILDREN WITH A DIAGNOSED DISABILITY. THROUGH THE FAMILY PARTNERSHIP COMPONENT, FAMILIES ARE ENCOURAGED TO DEVELOP FAMILY GOALS THAT WOULD MOVE THEM TOWARD SELF-SUFFICIENCY THROUGH JOB TRAINING AND EDUCATION.

Program 2
Expenses: $2,200,542

THE SAFE RELATIONSHIPS DIVISION OFFERS A COMPREHENSIVE ARRAY OF SERVICES, INCLUDING COURT ADVOCACY FOR VICTIMS OF DOMESTIC VIOLENCE OR SEXUAL ASSAULT, A DOMESTIC VIOLENCE SHELTER THAT PROVIDES...

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THE SAFE RELATIONSHIPS DIVISION OFFERS A COMPREHENSIVE ARRAY OF SERVICES, INCLUDING COURT ADVOCACY FOR VICTIMS OF DOMESTIC VIOLENCE OR SEXUAL ASSAULT, A DOMESTIC VIOLENCE SHELTER THAT PROVIDES EMERGENCY SHELTER, CRISIS INTERVENTION, INDIVIDUAL AND FAMILY COUNSELING, AND VARIOUS GROUP INTERVENTIONS FOR VICTIMS. COLLABORATIVE APPROACHES SUCH AS SAFE ON SEVEN HAVE INCREASED THE IMPACT OF THIS DIVISION.FSI ALSO OFFERS TWO CRISIS HOTLINES, ONE FOR DOMESTIC VIOLENCE AND ONE FOR SEXUAL ASSAULT. A LARGE PART OF THIS SERVICE FOCUSES ON RAISING AWARENESS ABOUT DOMESTIC VIOLENCE AND SEXUAL ASSAULT, FACILITATED BY COMMUNITY EDUCATION AND COLLABORATIONS WITH OTHER AREA AGENCIES. ONE COLLABORATION INITIATED BY FSI IS THE DOMESTIC VIOLENCE COMMUNITY COUNCIL (DVCC), WHICH BRINGS TOGETHER REPRESENTATIVES FROM ALL AGENCIES SERVING THE DOMESTIC VIOLENCE POPULATION IN FORSYTH COUNTY. THE DVCC HAS BEEN SUCCESSFUL IN STREAMLINING SERVICES AND COORDINATING COMMUNITY-WIDE EFFORTS.FSI ALSO WORKS IN COORDINATION WITH THE POLICE DEPARTMENT AND LOCAL COLLEGES AND UNIVERSITIES TO PROVIDE DOMESTIC VIOLENCE AND SEXUAL ASSAULT EDUCATION WITHIN COLLEGES AND UNIVERSITIES. SPECIALIZED SERVICES ALSO INCLUDE A FORENSIC INTERVIEWING FACILITY FOR CHILDREN WHO HAVE BEEN EXPOSED TO OR ARE VICTIMS OF VIOLENCE. THIS FACILITY, THE CHILDREN'S ADVOCACY CENTER, IS HOUSED IN THE DOMESTIC VIOLENCE SHELTER AND IS ACCREDITED BY THE NATIONAL CHILDREN'S ALLIANCE.SAFE RELATIONSHIP SERVICES RECEIVE SUBSTANTIAL SUPPORT FROM GOVERNMENTAL FUNDING AS WELL AS UNITED WAY, FOUNDATIONS, FEES, AND CONTRIBUTIONS. SERVICES INCLUDE: CRIME VICTIMS' SERVICES; DOMESTIC VIOLENCE AND SEXUAL ASSAULT COURT ADVOCACY; DOMESTIC VIOLENCE AND SEXUAL ASSAULT CRISIS RESPONSE; DOMESTIC VIOLENCE SHELTER; COMMUNITY COLLABORATIONS INCLUDING DOMESTIC VIOLENCE COMMUNITY COUNCIL (DVCC); SEXUAL ASSAULT RESPONSE TEAM (SART); AND CHILD ADVOCACY CENTER MULTI-DISCIPLINARY TEAM (MDT).

Program 3
Expenses: $1,258,654 Revenue: $317,507

THE FAMILY SOLUTIONS CLUSTER OF SERVICES PROVIDES PROGRAMS THAT STRENGTHEN INDIVIDUALS AND FAMILIES' CAPACITY IN RELATIONSHIPS AND SOCIETY. COUNSELORS ARE ALL MASTER'S LEVEL, WITH MOST BEING LICENSED...

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THE FAMILY SOLUTIONS CLUSTER OF SERVICES PROVIDES PROGRAMS THAT STRENGTHEN INDIVIDUALS AND FAMILIES' CAPACITY IN RELATIONSHIPS AND SOCIETY. COUNSELORS ARE ALL MASTER'S LEVEL, WITH MOST BEING LICENSED IN THEIR PROFESSION. ISSUES ADDRESSED INCLUDE MARITAL/COUPLE CONFLICTS, FAMILY STRESS/ADJUSTMENT, GRIEF COUNSELING, PARENTING NEEDS, CHILD ADJUSTMENT PROBLEMS, WORK/FAMILY CONFLICTS, EMOTIONAL WELLNESS, AND FINANCIAL LITERACY. THE STAFF IS MULTI-TALENTED, WITH EXPERTISE IN THE AREAS OF CHILDREN, TRAUMA, FAMILY SYSTEMS, AND/OR ADULT DEVELOPMENT. FEES ARE BASED ON AN INCOME-BASED SCALE. FSI ALSO OFFERS EMPLOYEE ASSISTANCE COUNSELING.THE STRENGTHENING FAMILIES PROGRAM FOR HIGH-RISK STUDENTS IS AN EVIDENCE-BASED PROGRAM FOR 10 TO 14-YEAR-OLDS DESIGNED TO IMPROVE PARENTS' RELATIONSHIPS WITH THEIR CHILDREN. SCHOOL-BASED COUNSELING SERVES STUDENTS ATTENDING PARKLAND HIGH SCHOOL. THE ADOPTION AND PREGNANCY COUNSELING SERVICE PROVIDES COUNSELING AND SUPPORT SERVICES FOR WOMEN FACING AN UNPLANNED PREGNANCY, AS WELL AS OFFERING ADOPTION PLACEMENT/SERVICES FOR FAMILIES AND INDIVIDUALS.THE ADOPTION SERVICE INCLUDES INDIVIDUAL CONSULTATIONS TO HELP FAMILIES SELECT THE TYPE OF ADOPTION SITUATION THAT IS MOST APPROPRIATE FOR THEM, PRE-PLACEMENT ASSESSMENTS (HOME STUDIES), LIFELONG SUPPORTIVE SERVICES FOR ALL PARTICIPANTS IN AN ADOPTION, AND RECRUITMENT OF FAMILIES FOR CHILDREN WITH SPECIAL NEEDS. THE AGENCY IS A MEMBER OF THE COALITION OF LICENSED PRIVATE ADOPTION AGENCIES (COPLAA).THE FAMILY SOLUTIONS CLUSTER OF SERVICES PROVIDES SERVICES FOR THE ENTIRE FAMILY AND HAS SUPPORT FROM UNITED WAY, FEES, FOUNDATIONS, AND GOVERNMENT GRANTS. SERVICES LIST: FAMILY, CHILD, INDIVIDUAL, AND COUPLES COUNSELING; STRENGTHENING FAMILIES; WAYS TO WORK; ADOPTION SERVICES; PREGNANCY COUNSELING; AND POST-ADOPTION SERVICES.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

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Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $13,970,428
Program Service Revenue $821,705
Investment Income $-1,935,476
Other Revenue $135,929
TOTAL REVENUE $12,992,586

Expense Breakdown

Grants Paid $40,508
Salaries & Benefits $10,162,868
Fundraising Expenses $464,249
Program Expenses $13,716,952
Other Expenses $5,727,355
TOTAL EXPENSES $15,930,731

Year-over-Year Comparison

2024 2023 Change
Revenue $12,992,586 $12,861,373 +0.0%
Expenses $15,930,731 $12,908,379 +0.2%
Net Income $-2,938,145 $-47,006 +61.5%
Key Indicators
Grants to Organizations Grants to Individuals Lobbying Political Activity Foreign Activities Donor Advised Fund Schedule B Required
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Governance

Voting Members
17
Independent Members
17
Employees
195
Volunteers
707

Governance Policies

Conflict of Interest Policy
Whistleblower Policy
Document Retention Policy

Special Practices & Reported Activities

Operated a School
Operated a Hospital
Provided First Class Travel
Reported Conflict of Interest
Reported Asset Diversion
Excess Benefit Transaction
Made Political Expenditures
Engaged in Lobbying
Operated Donor Advised Fund
Maintained Art Collections
Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers
4
$0
Total Directors
17
$0
Key Employees
0
$0
Highest Compensated
4
reported
Name Title Hours/Week Role Reportable Comp Other Comp Total
PAUL ROBESON FORD CHAIR 1.00
Officer Director
$0 $0 $0
ERNEST LOGEMANN CPA TREASURER 1.00
Officer Director
$0 $0 $0
HERBERT MILLER III DMIN VICE CHAIR 1.00
Officer Director
$0 $0 $0
KIA CHAVIOUS SECRETARY 1.00
Officer Director
$0 $0 $0
JENNIFER HOULIHAN BOARD MEMBER 1.00
Director
$0 $0 $0
MATTHEW MACERON BOARD MEMBER 1.00
Director
$0 $0 $0
TRICIA MCMANUS BOARD MEMBER 1.00
Director
$0 $0 $0
ANNETTE SCIPPIO BOARD MEMBER 1.00
Director
$0 $0 $0
PAULA WILKINS BOARD MEMBER 1.00
Director
$0 $0 $0
CHARLES CHAD ARMSTRONG BOARD MEMBER 1.00
Director
$0 $0 $0
DEAN CLIFFORD PHD BOARD MEMBER 1.00
Director
$0 $0 $0
PAMELA DOCKERY-HOWARD MD BOARD MEMBER 1.00
Director
$0 $0 $0
JAMIE GADSON BOARD MEMBER 1.00
Director
$0 $0 $0
MICHAEL GRACE JR JD BOARD MEMBER 1.00
Director
$0 $0 $0
GREGORY HAIRSTON SR BOARD MEMBER 1.00
Director
$0 $0 $0
MICHA JAMES BOARD MEMBER 1.00
Director
$0 $0 $0
DAISY RODRIGUEZ BOARD MEMBER 1.00
Director
$0 $0 $0
MICHELLE SPEAS CHIEF DEVELOPMENT OFFICER 40.00
Highest
$185,648 $0 $185,648
SHEILA MCCLELLAND CHIEF FINANCIAL OFFICER 40.00
Highest
$135,635 $0 $135,635
JENNIFER NELSON-WEAVER CHIEF PROGRAM OFFICER 40.00
Highest
$105,144 $0 $105,144
TONIA SHORE CHIEF HUMAN RESOURCES OFFICER 40.00
Highest
$100,538 $0 $100,538
TRACI ANN ROSS FORMER PRESIDENT & CEO 40.00
$188,753 $0 $188,753
Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year Revenue Expenses Assets Net Income
2025 $12,992,586 $15,930,731 $12,614,029 $-2,938,145
2024 $12,861,373 $12,908,379 $15,441,717 $-47,006
2023 $12,153,365 $11,645,241 $14,499,750 $508,124
2022 $11,597,256 $11,605,448 $13,053,740 $-8,192
2021 $11,206,279 $10,868,660 $14,542,570 $337,619
2020 $11,198,488 $11,118,215 $12,728,916 $80,273
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