MATTHEWS HELP CENTER

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1980

Legal Domicile

Principal Officer

SANDRA CONWAY

Phone

7048478383

Tax Period

2024-07-01 to 2025-06-30

MATTHEWS HELP CENTER, founded in 1980, is a community nonprofit in the Unknown sector that reported $2.2M in total revenue in fiscal year 2024. Revenue grew 9% year-over-year, indicating healthy expansion. Expenses of $1.9M left a modest 14% surplus.

Mission

TO PROVIDE SHORT-TERM CRISIS ASSISTANCE TO OUR NEIGHBORS IN THE GREATER MATTHEWS, NORTH CAROLINA COMMUNITY.

Program Service Accomplishments

Program 1

Expenses: $1,548,498 Revenue: $1,194,778

MHC'S PRIMARY PROGRAM PROVIDES SHORT-TERM FINANCIAL ASSISTANCE FOR EXPENSES RELATED TO HOUSING AND TRANSPORTATION. HOWEVER, MHC SUPPORTS SEVERAL OTHER COMPLEMENTARY PROGRAMS. AT OUR FOOD PANTRY...

MHC'S PRIMARY PROGRAM PROVIDES SHORT-TERM FINANCIAL ASSISTANCE FOR EXPENSES RELATED TO HOUSING AND TRANSPORTATION. HOWEVER, MHC SUPPORTS SEVERAL OTHER COMPLEMENTARY PROGRAMS. AT OUR FOOD PANTRY, CLIENTS RECEIVE THE FOOD ITEMS NEEDED TO FEED THEIR HOUSEHOLD FOR 1 WEEK. MHC OPERATES THE BACK PORCH TREASURES THRIFT BOUTIQUE TO OFFER ARTICLES OF EVERYDAY LIVING AT NO COST TO CLIENTS AND AT AFFORDABLE PRICES FOR THE GENERAL PUBLIC. MHC ALSO SUPPORTS SEASONAL PROGRAMS, INCLUDING THE BACK 2 SCHOOL PROGRAM (PROVIDING GRADE APPROPRIATE SCHOOL SUPPLIES), THE THANKSGIVING FEAST PROGRAM, AND THE HOLIDAY SUPPORT PROGRAM.IN FISCAL YEAR 2024/2025 WE PROVIDED 12,634 FINANCIAL AND IN-KIND SERVICES TO 2,881 HOUSEHOLDS WHICH IMPACTED 7,065 INDIVIDUALS FOR A TOTAL OF $944,817 IN FINANCIAL/NON-FINANCIAL ASSISTANCE TO OUR COMMUNITY.

Program 2

DONATED SERVICES THAT DO MEET THE CRITERIA FOR RECOGNITION, ALONG WITH DONATED MATERIALS, ARE RECORDED AT THE ESTIMATED FAIR VALUE AS REVENUE AND EXPENSE. DURING THE YEAR ENDED JUNE 30, 2025 MHC...

DONATED SERVICES THAT DO MEET THE CRITERIA FOR RECOGNITION, ALONG WITH DONATED MATERIALS, ARE RECORDED AT THE ESTIMATED FAIR VALUE AS REVENUE AND EXPENSE. DURING THE YEAR ENDED JUNE 30, 2025 MHC RECOGNIZED $116,234 AS CONTRIBUTED REVENUE AND EXPENSE FOR VARIOUS IN-KIND GOODS AND SERVICES.IN ACCORDANCE TO THE TAX RETURN INSTRUCTIONS, THIS REVENUE AND EXPENSE IS NOT INCLUDED ON FORM 990.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $963,985

Program Service Revenue $1,111,370

Investment Income $83,408

Other Revenue $75,322

TOTAL REVENUE $2,234,085

Expense Breakdown

Grants Paid $971,014

Salaries & Benefits $625,366

Fundraising Expenses $117,390

Program Expenses $1,548,498

Other Expenses $332,505

TOTAL EXPENSES $1,928,885

Year-over-Year Comparison

	2024	2023	Change
Revenue	$2,234,085	$2,044,517	+0.1%
Expenses	$1,928,885	$1,708,874	+0.1%
Net Income	$305,200	$335,643	-0.1%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✓ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

Volunteers

350

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✗ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$94,669

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
AURORA PALMER	PROGRAMS AND SERVICE DIRECTOR	2.00	Director	$0	$0	$0
MARY CROTTY	RETAIL OPERATIONS DIRECTOR	2.00	Director	$0	$0	$0
SUSAN ROSS	DEVELOPMENT DIRECTOR	2.00	Director	$0	$0	$0
MELINDA WILSHIRE	COMMUNITY AND VOLUNTEER DIRECTOR	2.00	Director	$0	$0	$0
BLAISE DIERKS	STORE SUPERVISOR	2.00	Director	$0	$0	$0
SUZANNE LEIGHTON	STORE SUPERVISOR	2.00	Director	$0	$0	$0
WENDY WELCH	STORE SUPERVISOR	2.00	Director	$0	$0	$0
DEBBIE ZANINO	DEVELOPMENT COORDINATOR	2.00	Director	$0	$0	$0
ALISON LORD	DONATIONS SUPERVISOR	2.00	Director	$0	$0	$0
MARCIA YOUNG	DONATIONS COORDINATOR	2.00	Director	$0	$0	$0
CHRISTINA HUNTER	DONATIONS COORDINATOR	2.00	Director	$0	$0	$0
DANI MADDOX	SOCIAL WORKER	2.00	Director	$0	$0	$0
RACHELLE BOSSE-ROSARION	SOCIAL WORKER	2.00	Director	$0	$0	$0
BEVERLY LEAK	OPERATIONS ASSISTANT	2.00	Director	$0	$0	$0
SANDRA CONWAY	EXECUTIVE DIRECTOR	45.00	Officer	$94,669	$0	$94,669

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2025	$2,234,085	$1,928,885	$3,196,866	$305,200
2024	$2,044,517	$1,708,874	$2,887,762	$335,643
2023	$2,099,506	$1,618,504	$2,545,853	$481,002
2022	$1,826,599	$1,480,450	$2,059,118	$346,149
2021	$1,830,810	$1,448,252	$1,709,963	$382,558
2020	$940,395	$855,090	$1,387,352	$85,305
2019	$1,008,333	$865,561	$1,240,180	$142,772
2018	$877,575	$902,264	$1,095,608	$-24,689