BETTER BUSINESS BUREAU OF PALM BEA… - Form 990 Financial Data

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1969

Legal Domicile

Principal Officer

RODNEY DAVIS

Phone

5618429278

Tax Period

2024-01-01 to 2024-12-31

BETTER BUSINESS BUREAU OF PALM BEACH COUNTY INC, founded in 1969, is a community nonprofit that reported $5.6M in total revenue in fiscal year 2024. Expenses of $5.4M left a modest 4% surplus.

Mission

THE BETTER BUSINESS BUREAU'S MISSION IS TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST. WE DO THIS BY SETTING STANDARDS FOR MARKETPLACE TRUST, ENCOURAGING AND SUPPORTING BEST PRACTICES BY ENGAGING WITH AND EDUCATING CONSUMERS AND BUSINESSES, CELEBRATING MARKETPLACE ROLE MODELS, CALLING OUT AND ADDRESSING SUBSTANDARD MARKETPLACE BEHAVIOR AND CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES AND CHARITIES. BBB SEES TRUST AS A FUNCTION OF 2 PRIMARY FACTORS - INTEGRITY AND PERFORMANCE. INTEGRITY INCLUDES RESPECT, ETHICS, INTENT, AND WORKING TOWARDS A DIVERSE, INCLUSIVE AND EQUITABLE MARKETPLACE. PERFORMANCE SPEAKS TO A BUSINESS'S TRACK RECORD OF DELIVERING RESULTS IN ACCORDANCE WITH BBB STANDARDS AND/OR ADDRESSING CUSTOMER CONCERNS IN A TIMELY, SATISFACTORY MANNER.

Program Service Accomplishments

Program 1

Expenses: $4,656,800 Revenue: $5,368,197

THE BETTER BUSINESS BUREAU PROVIDES SERVICE TO 7 MILLION CONSUMERS IN SOUTHEAST FLORIDA AND THE CARIBBEAN, OVER 228,000 BUSINESSES AND 6,400 BBB ACCREDITED BUSINESSES. BBB PROVIDED OVER 8.1 MILLION REPORTS ON BUSINESSES,PROCESSED 57,000 COMPLAINTS (BBB ACCREDITED AND NON-BBB ACCREDIT BUSINESSES),PUBLISHED 63,000 CUSTOMER REVIEWS, CONDUCTED 344 ADVERTISING REVIEW CHALLENGES AND 100 IN DEPTH BUSINESS PRACTICE INVESTIGATIONS FOR PROBLEMATIC BUSINESS PRACTICES.

Program 2

Expenses: $6,273

BBB NATIONAL PROGRAMS ADMINISTERS BBB AUTO LINE FOR THE MEDIATION AND ARBITRATION OF AUTOMOBILE WARRANTY DISPUTES. THE PROGRAM RESOLVES LEMON LAW AND WARRANTY DISPUTES BETWEEN CONSUMERS AND...

BBB NATIONAL PROGRAMS ADMINISTERS BBB AUTO LINE FOR THE MEDIATION AND ARBITRATION OF AUTOMOBILE WARRANTY DISPUTES. THE PROGRAM RESOLVES LEMON LAW AND WARRANTY DISPUTES BETWEEN CONSUMERS AND AUTOMOBILE MANUFACTURERS / WARRANTORS.

Program 3

Expenses: $695,186

ADVERTISING TO HELP CONSUMERS FIND TRUSTWORTHY BUSINESSES USING THE BBB ONLINE DIRECTORY AND OTHER DIGITAL MARKETING PROGRAMS IN SOUTHEAST FLORIDA, PUERTO RICO, AND THE US VIRGIN ISLANDS.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $0

Program Service Revenue $5,368,197

Investment Income $195,224

Other Revenue $1,562

TOTAL REVENUE $5,564,983

Expense Breakdown

Grants Paid $0

Salaries & Benefits $3,477,681

Fundraising Expenses $0

Program Expenses $5,358,259

Other Expenses $1,880,578

TOTAL EXPENSES $5,358,259

Year-over-Year Comparison

	2024	2023	Change
Revenue	$5,564,983	$5,417,012	+0.0%
Expenses	$5,358,259	$5,346,416	+0.0%
Net Income	$206,724	$70,596	+1.9%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✗ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

Volunteers

N/A

Governance Policies

✗ Conflict of Interest Policy

✗ Whistleblower Policy

✗ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$231,218

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
RODNEY DAVIS	PRESIDENT	40.00	Officer	$212,718	$18,500	$231,218
DONNA MONGILLO-DUNN	ADVERTISING	40.00	Highest	$168,696	$0	$168,696
NICOLA DECESARE	SALES DIRECT	40.00	Highest	$133,652	$0	$133,652
LUCRETIA BARRETT	TREASURER	N/A	Officer Director	$0	$0	$0
JESSICA CESERE	DIRECTOR	N/A	Director	$0	$0	$0
TAMARA CHASE	DIRECTOR	N/A	Director	$0	$0	$0
BRUCE CIANCI	BOARD CHAIR	N/A	Officer Director	$0	$0	$0
DAN ESSIG	DIRECTOR	N/A	Director	$0	$0	$0
TIM GRESCEK	DIRECTOR	N/A	Director	$0	$0	$0
JONATHAN LOUIS	DIRECTOR	N/A	Director	$0	$0	$0
ELIAS MUALIN	DIRECTOR	N/A	Director	$0	$0	$0
MICKEY NOLEN	DIRECTOR	N/A	Officer Director	$0	$0	$0
PETER RENE	SECRETARY	N/A	Officer Director	$0	$0	$0
LOUIS TOLEDO	DIRECTOR	N/A	Director	$0	$0	$0
ANNA VALENCIA-TILLERY	VICE CHAIR	N/A	Officer Director	$0	$0	$0

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2024	$5,564,983	$5,358,259	$4,443,893	$206,724
2023	$5,417,012	$5,346,416	$4,248,579	$70,596
2022	$4,956,548	$4,951,815	$4,186,728	$4,733
2021	$5,496,948	$4,698,993	$4,183,669	$797,955
2020	$4,626,255	$4,268,443	$3,964,884	$357,812
2019	$4,382,220	$4,294,758	$3,354,937	$87,462
2018	$4,007,404	$3,858,068	$3,303,718	$149,336

BETTER BUSINESS BUREAU OF PALM BEACH COUNTY INC