HEALTH FIRST SHARED SERVICES INC

THE PRIMARY EXEMPT PURPOSE OF HEALTH FIRST SHARED SERVICES, INC. (HFSS) IS TO PROVIDE SUPPORT AND SERVICES THAT ENABLE THE INTEGRATED DELIVERY NETWORK TO PROVIDE EXCEPTIONAL PATIENT CARE AT HEALTH FIRST'S CAPE CANAVERAL HOSPITAL, HEALTH FIRST'S HOLMES REGIONAL MEDICAL CENTER, HEALTH FIRST'S PALM BAY HOSPITAL, HEALTH FIRST'S VIERA HOSPITAL AND HOSPICE OF HEALTH FIRST, INC. THE SERVICES PROVIDED BY HFSS INCLUDE, BUT ARE NOT LIMITED TO: STRATEGIC PLANNING, MANAGEMENT, ADMINISTRATIVE SUPPORT SERVICES, AND INTEGRAL SERVICES IN IT AND FINANCE.MORE SPECIFICALLY, HFSS SUPPORTS ITS AFFILIATED ORGANIZATIONS WITH:1. COORDINATION OF PATIENT CARE SERVICES TO REDUCE THE DUPLICATION OF RESOURCES AND INCREASE THE COST-EFFICIENCY OF PATIENT CARE OFFERED AT ANY HEALTH FIRST ENTITY;2. PROVISION OF ENHANCED CLINICAL, MARKETING, PLANNING, FINANCIAL AND ORGANIZATIONAL SERVICES AND EXPERTISE, AND;3. SERVICE AREA COMMUNITY HEALTH PLANNING TO ENSURE THAT COLLECTIVELY ALL HEALTH FIRST ENTITIES PROVIDE THE HEALTHCARE SERVICES REQUIRED TO MEET THE NEEDS OF RESIDENTS WHO RESIDE IN BREVARD COUNTY.SOME EXAMPLES OF ENHANCED CLINICAL CARE INCLUDE VIRTUAL VISITS, PHREESIA AND KYRUUS. THESE ADVANCEMENTS ENSURE THERE IS ACCESS TO CARE WITH EASE AND CONVENIENCE. VIRTUAL VISITS ARE A WAY FOR PHYSICIANS TO OFFER HEALTHCARE TO THOUSANDS OF PEOPLE FROM THE COMFORT OF THEIR OWN HOMES. HEALTH FIRST HAS INVESTED DEEPLY IN THIS TECHNOLOGY TO HELP KEEP OUR COMMUNITY SAFE.THE VIRTUAL VISIT TOOLS WE EFFECTIVELY AND IMMEDIATELY IMPLEMENTED DURING THE FIRST WAVE OF COVID-19 MADE A HUGE IMPACT AS HEALTH FIRST CONTINUED TO PROVIDE QUALITY CARE TO OUR PATIENTS.WITH THE COVID-19 PANDEMIC, THE FUTURE OF VIRTUAL VISITS WAS NO LONGER A "NICE TO HAVE" BUT INSTEAD, A "MUST HAVE," BASED ON THE RESPONSE HEALTH FIRST EXPERIENCED FROM PATIENTS.THE HEALTH FIRST NETWORK HAS EXPANDED THESE SERVICES TO INCLUDE WELL CARE VISITS, CHRONIC DISEASE MANAGEMENT, ACUTE VISITS, AND SPECIALIST CARE. IN FISCAL YEAR 2024, THERE WERE 57,227 VIRTUAL VISIT PATIENTS THAT WERE SEEN BY HEALTH FIRST PROVIDERS.HEALTH FIRST PARTNERED WITH ATHENAHEALTH TO MODERNIZE OUR PATIENT INTAKE PROCESS.ATHENAHEALTH'S ELECTRONIC MEDICAL RECORD (EMR) SYSTEM ENHANCES THE PATIENT EXPERIENCE WITH A STREAMLINED, USER-FRIENDLY PORTAL. PATIENTS CAN CONVENIENTLY CHECK IN ONLINE BEFORE THEIR APPOINTMENT OR USE SELF-SERVICE TOOLS IN THE OFFICE FOR FASTER REGISTRATION. THE SYSTEM ALLOWS SECURE ONLINE PAYMENTS, REAL-TIME UPDATES, AND MESSAGING, SO PATIENTS CAN STAY INFORMED AND WAIT IN THEIR VEHICLES UNTIL THEY ARE NOTIFIED. WITH INTEGRATED TOOLS FOR ACCURATE RECORDKEEPING, ATHENA IMPROVES COMMUNICATION BETWEEN PATIENTS AND THEIR CARE TEAMS. HEALTH FIRST HAS ANNOUNCED THE INVESTMENT OF MORE THAN $160 MILLION AS PART OF A TWO-YEAR TRANSFORMATIVE PLAN TO MODERNIZE AND TRANSFORM BREVARD COUNTY'S HEALTHCARE EXPERIENCE FOR PATIENTS, HEALTH PLANS MEMBERS, PROVIDERS, AND CARE TEAMS.HEALTH FIRST IS PARTNERING WITH HEALTHCARE SOFTWARE VENDOR EPIC TO IMPROVE THE HEALTH AND WELLNESS OF THE COMMUNITIES WE SERVE. EPIC'S ELECTRONIC HEALTH RECORD (EHR) SYSTEM PROVIDES A MODERN, INTUITIVE PLATFORM TO ENHANCE THE PATIENT EXPERIENCE. WITH EPIC'S MYCHART, PATIENTS CAN EASILY CHECK IN ONLINE BEFORE THEIR APPOINTMENT OR USE CONVENIENT SELF-SERVICE OPTIONS IN THE OFFICE FOR FASTER REGISTRATION. THE SYSTEM OFFERS SECURE ONLINE BILL PAYMENTS, REAL-TIME APPOINTMENT UPDATES, AND MESSAGING, ALLOWING PATIENTS TO WAIT IN THEIR VEHICLES UNTIL NOTIFIED IT'S TIME TO ENTER. EPIC'S COMPREHENSIVE TOOLS STREAMLINE COMMUNICATION BETWEEN PATIENTS AND THEIR CARE TEAMS, ENSURING ACCURATE RECORDS AND SEAMLESS CARE COORDINATION.HEALTH FIRST OFFERS AN ENTERPRISE-WIDE PLATFORM FOR OUR ONLINE PROVIDER DIRECTORY NAMED KYRUUS. THE ENHANCED DIRECTORY STREAMLINES OUR ONLINE MEDICAL STAFF PROVIDER DIRECTORY. THE IMPROVEMENT WILL INCORPORATE SEARCH FILTER CRITERIA, MOBILE OPTIMIZATION AND MORE. THIS NOT ONLY INCREASED EASE OF ACCESS TO OUR NETWORK BUT ALSO BOOSTED THE CUSTOMER EXPERIENCE. WITH THE HEALTH FIRST DIRECTORY, CUSTOMERS CAN SEARCH USING KEY WORDS AND ACRONYMS, SUCH AS "PCP" INSTEAD OF "PRIMARY CARE PROVIDER, AND EVEN ABBREVIATIONS, SUCH AS "AFIB" INSTEAD OF "ATRIAL FIBRILLATION." THE SEARCH WILL ALSO INCORPORATE FILTERS SO CUSTOMERS CAN MATCH THEMSELVES WITH THE MOST APPROPRIATE PROVIDER FOR THEIR NEEDS.AS A NOT-FOR-PROFIT HEALTHCARE NETWORK, HEALTH FIRST IS COMMITTED TO IMPROVING THE HEALTH OF OUR COMMUNITY AND PROVIDING SERVICES REGARDLESS OF A PERSON'S ABILITY TO PAY. HEALTH FIRST'S DEDICATION TO HIGH-QUALITY, PATIENT-CENTERED HEALTHCARE IS REFLECTED IN OUR MISSION-DRIVEN COMMUNITY BENEFITS, WHICH IN FISCAL YEAR 2024 TOTALED OVER $98 MILLION. THIS INCLUDED OVER $52 MILLION IN CHARITY CARE, PROVIDED AS A "SAFETY NET" FOR THOSE WHO WERE UNINSURED OR UNABLE TO PAY FOR HEALTHCARE SERVICES AND WEREN'T ELIGIBLE FOR PUBLIC/ GOVERNMENT PROGRAMS. EVERY THREE YEARS, HEALTH FIRST CONDUCTS A COMMUNITY HEALTH NEEDS ASSESSMENT. BASED ON THE MOST RECENT REPORT IN 2022, RECOMMENDATIONS WERE MADE BY HEALTH FIRST LEADERSHIP AND APPROVED BY THE HEALTH FIRST BOARD OF TRUSTEES TO ADDRESS THE FOLLOWING HEALTH DISPARITIES IN BREVARD COUNTY: 1- NUTRITION, PHYSICAL ACTIVITY, AND WEIGHT 2- ACCESS TO HEALTHCARE FOR A COPY OF OUR HEALTH FIRST SHARED SERVICES, INC. COMMUNITY BENEFIT REPORT, VISIT: HTTPS://HF.ORG/ABOUT-US/GIVING-BACK