SERVICE ONE CREDIT UNION INC

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1963

Legal Domicile

Principal Officer

REBECCA STONE

Phone

8007598500

Tax Period

2024-01-01 to 2024-12-31

SERVICE ONE CREDIT UNION INC, founded in 1963, is a mid-sized nonprofit that reported $17.6M in total revenue in fiscal year 2024. Expenses of $17.0M left a modest 3% surplus.

Mission

THE MISSION OF SERVICE ONE CREDIT UNION IS TO UNDERSTAND AND MEET OUR MEMBERS AND COMMUNITY'S NEEDS TO HELP THEM PROSPER.

Program Service Accomplishments

Program 1

SERVICE ONE CREDIT UNION PROVIDES SAVINGS AND LENDING SERVICES AND PRODUCTS TO ITS FIELD OF MEMBERSHIP.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2024)

Revenue Breakdown

Contributions & Grants $0

Program Service Revenue $13,078,280

Investment Income $1,165,200

Other Revenue $3,328,886

TOTAL REVENUE $17,572,366

Expense Breakdown

Grants Paid $119,746

Salaries & Benefits $4,736,855

Fundraising Expenses $0

Other Expenses $12,148,750

TOTAL EXPENSES $17,005,351

Year-over-Year Comparison

	2024	2023	Change
Revenue	$17,572,366	$16,308,398	+0.1%
Expenses	$17,005,351	$15,868,290	+0.1%
Net Income	$567,015	$440,108	+0.3%

Key Indicators

✓ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✗ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

Volunteers

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$1,164,213

Total Directors

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
CHRIS GEORGE	SECRETARY/TREASURER	1.00	Officer Director	$0	$0	$0
JAMES MCCASLIN	DIRECTOR	1.00	Director	$0	$0	$0
HAROLD LITTLE	VICE-CHAIR	1.00	Officer Director	$0	$0	$0
RICHARD L MILLER	DIRECTOR	1.00	Director	$0	$0	$0
BROOKE JUSTICE	DIRECTOR	1.00	Director	$0	$0	$0
BRENDA WILLOUGHBY	DIRECTOR	1.00	Director	$0	$0	$0
J PAT STEWART	CHAIR	1.00	Officer Director	$0	$0	$0
REBECCA STONE	CEO	40.00	Officer	$189,585	$94,221	$283,806
MATTHEW HUTCHESON	SVP/FINANCE	40.00	Officer	$92,009	$21,614	$113,623
MICHELLE DYER	SVP/CHIEF EXPERIENCE OFFICER	40.00	Officer	$118,638	$11,500	$130,138
JUSTIN MORRIS	PRESIDENT/CHIEF STRATEGY OFFICER	40.00	Officer	$147,509	$12,549	$160,058
BRAD BROWN	SVP/CHIEF OPERATING OFFICER	40.00	Officer	$106,779	$12,268	$119,047
ROB HERRINGTON	SVP/CHIEF TECHNOLOGY OFFICER (THRU 8/23/24)	40.00	Officer	$96,759	$8,497	$105,256
NATHAN DALRYMPLE	VP PEOPLE AND COMPLIANCE	40.00	Officer	$100,250	$10,756	$111,006
JEREME DICKENS	VP/TECHNOLOGY	40.00	Officer	$70,089	$28,964	$99,053
MARKUS FLOYD	SVP/CHIEF INNOVATION & CREDIT OFFICER (THRU 2/13)	40.00	Officer	$38,404	$3,822	$42,226

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2024	$17,572,366	$17,005,351	$271,498,365	$567,015
2023	$16,308,398	$15,868,290	$274,632,565	$440,108
2022	$12,679,775	$11,618,397	$282,394,544	$1,061,378
2021	$10,108,850	$9,278,667	$216,310,461	$830,183
2020	$10,167,024	$10,217,778	$195,135,987	$-50,754
2019	$10,442,069	$9,745,690	$175,968,526	$696,379
2018	$9,393,677	$7,764,459	$160,954,947	$1,629,218