TWIN LAKES TELEPHONE COOPERATIVE C… - Form 990 Financial Data

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Financial Vulnerability Assessment (Tuckman-Chang)

4 risk indicators measuring financial stability and operational resilience

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Financial Trends

Organization Details

Formation Year

1951

Legal Domicile

Principal Officer

JONATHAN WEST

Phone

9318582151

Tax Period

2023-01-01 to 2023-12-31

TWIN LAKES TELEPHONE COOPERATIVE CORP, founded in 1951, is a mid-sized nonprofit that reported $70.5M in total revenue in fiscal year 2023. Revenue grew 11% year-over-year, indicating healthy expansion. Expenses of $67.3M left a modest 5% surplus.

Mission

IT SHALL BE THE AIM OF TWIN LAKES TELEPHONE COOPERATIVE CORPORATION TO PROVIDE DEPENDABLE AREA WIDE TELEPHONE SERVICE ON THE COOPERATIVE PLAN AND AT THE LOWEST COST CONSISTENT WITH SOUND ECONOMY AND GOOD MANAGEMENT.

Program Service Accomplishments

Program 1

TWIN LAKES TELEPHONE COOPERATIVE CORP. PROVIDED A VARIETY OF TELECOMMUNICATION SERVICES TO ITS MEMBERS WHO WERE LOCATED IN ITS SERVICE AREA. THESE SERVICES INCLUDED TELEPHONE SERVICE, INTERNET...

TWIN LAKES TELEPHONE COOPERATIVE CORP. PROVIDED A VARIETY OF TELECOMMUNICATION SERVICES TO ITS MEMBERS WHO WERE LOCATED IN ITS SERVICE AREA. THESE SERVICES INCLUDED TELEPHONE SERVICE, INTERNET ACCESS, HIGH SPEED DATA SERVICES, SPECIAL CALLING FEATURES, AND VOICE MAIL.

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Trantor Score

Financial Health Score (300–850) · Liquidity · Solvency · Sustainability · Efficiency

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Liquidity (40%) • Solvency (30%) • Sustainability (20%) • Efficiency (10%)

Financial Overview (2023)

Revenue Breakdown

Contributions & Grants $0

Program Service Revenue $65,378,454

Investment Income $1,973,495

Other Revenue $3,163,362

TOTAL REVENUE $70,515,311

Expense Breakdown

Grants Paid $0

Salaries & Benefits $4,591,914

Fundraising Expenses $0

Other Expenses $50,210,378

TOTAL EXPENSES $67,277,665

Year-over-Year Comparison

	2023	2022	Change
Revenue	$70,515,311	$63,547,843	+0.1%
Expenses	$67,277,665	$60,732,629	+0.1%
Net Income	$3,237,646	$2,815,214	+0.2%

Key Indicators

✗ Grants to Organizations ✗ Grants to Individuals ✗ Lobbying ✗ Political Activity ✗ Foreign Activities ✗ Donor Advised Fund ✗ Schedule B Required

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Financial Health Indicators

Comprehensive financial analysis: Altman Z-Score, liquidity, solvency, sustainability, efficiency, and growth metrics

Financial Distress Indicator

Liquidity & Cash Position

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Altman Z-Score • Liquidity Ratios • Solvency Analysis • Growth Indicators • Efficiency Metrics

Governance

Voting Members

Independent Members

Employees

126

Volunteers

N/A

Governance Policies

✓ Conflict of Interest Policy

✓ Whistleblower Policy

✓ Document Retention Policy

Special Practices & Reported Activities

✗ Operated a School

✗ Operated a Hospital

✗ Provided First Class Travel

✗ Reported Conflict of Interest

✗ Reported Asset Diversion

✗ Excess Benefit Transaction

✗ Made Political Expenditures

✗ Engaged in Lobbying

✗ Operated Donor Advised Fund

✗ Maintained Art Collections

✗ Filed Form 720

Compensation of Officers, Directors & Key Employees

Total Officers

$776,435

Total Directors

$423,058

Key Employees

Highest Compensated

reported

Name	Title	Hours/Week	Role	Reportable Comp	Other Comp	Total
LARRY J STAFFORD	DIRECTOR	15.00	Director	$42,001	$0	$42,001
DOUGLAS G ELDER	DIRECTOR/VICE-PRESIDENT	18.00	Officer Director	$41,601	$0	$41,601
GREGORY H BROWN	DIRECTOR	15.00	Director	$40,401	$0	$40,401
KENT J BROWN	DIRECTOR/SECRETARY/TREASURER	15.00	Officer Director	$24,137	$0	$24,137
MARIE CARLISLE	DIRECTOR	18.00	Director	$32,137	$0	$32,137
KEM W CROUCH	DIRECTOR	16.00	Director	$42,801	$0	$42,801
GARY E FLYNN	DIRECTOR	15.00	Director	$37,026	$0	$37,026
GAIL MYERS	DIRECTOR/PRESIDENT	20.00	Officer Director	$42,801	$0	$42,801
JAMES D STORIE	DIRECTOR	18.00	Director	$33,737	$0	$33,737
KAREN PETTY	DIRECTOR	15.00	Director	$45,455	$0	$45,455
CHRIS FARMER	DIRECTOR	20.00	Director	$40,961	$0	$40,961
JONATHAN WEST	GENERAL MANAGER/CEO	55.00	Officer	$454,004	$52,407	$506,411
JOANNA WILLIAMS	CHIEF FINANCIAL OFFICER	50.00	Officer	$119,071	$42,414	$161,485
CHAD R DILLON	CHIEF OPERATION OFFICER	50.00	Highest	$171,900	$25,290	$197,190
CHARLES SHANE HEUPEL	CHIEF TECHNOLOGY OFFICER	50.00	Highest	$138,346	$40,227	$178,573
JAMIE MEADOWS	CUSTOMER SERVICE MANAGER	48.00	Highest	$115,623	$41,773	$157,396
LAURA GORE	MARKETING & SALES MANAGER	48.50	Highest	$115,502	$28,024	$143,526
MELISSA PHILLIPS	HUMAN AND OFFICE RESOURCES MANAGER	48.00	Highest	$117,075	$19,810	$136,885

Note: Compensation data is self-reported by the organization on their Form 990. "Reportable Comp" includes salary, bonuses, and other reportable compensation from the organization and related organizations. "Other Comp" includes benefits, deferred compensation, and non-taxable benefits.

Historical Data

Year	Revenue	Expenses	Assets	Net Income
2024	No data	No data	No data	No data
2023	$70,515,311	$67,277,665	$217,571,384	$3,237,646
2022	$63,547,843	$60,732,629	$193,085,121	$2,815,214
2021	$62,867,275	$60,722,831	$182,271,537	$2,144,444
2020	$55,471,816	$52,870,255	$168,603,986	$2,601,561
2019	$47,910,908	$49,521,880	$151,153,329	$-1,610,972
2018	$41,303,206	$43,171,936	$131,606,109	$-1,868,730

TWIN LAKES TELEPHONE COOPERATIVE CORP